Subaru North Orlando

If you ask me about Mastro Subaru I am going to tell you very simply they are the; 5 Star, top of their class, Best in Class, a Stellar performer and I would rate them as The Dealer of The Year. Over the pa very simply they are the; 5 Star, top of their class, Best in Class, a Stellar performer and I would rate them as The Dealer of The Year. Over the past 34 years I have bought 16 new vehicles of several different brands and from different dealerships but this was my first Subaru and my first experience with Mastro Subaru in Sanford Fl and no one has ever come close to the professionalism that I received and the great feeling that I made the right decision to purchase a vehicle from Mastro Subaru. I was looking for a vehicle that I could use every day for work putting on about 24,000 miles a year, have comfort, good gas mileage and reliable. I went to a local Honda dealer a corporate dealership that sells many different brands and I have bought from this corporate company before and visited them 4 times over a 2 week time frame told them what I was interested in gave them my info my business card with my phone number on it and they told me the car I wanted was coming in next week. I talked to 3 different sales people because every time I went back the last sales person I talked to was not in, and now it’s over a month and no one has ever called me back, sure glad I did not buy there. I also visited several other dealerships of other brands and for the most part the sales people and sale mgrs were trying high pressure, got to buy today deals and not listening to my needs. Ok enough about other dealerships and back to Mastro Subaru. When I went to Mastro I thought I was going to get the same type of sales service that I was getting from other dealerships in today’s economy. To my surprise this dealership was just the opposite, they actually listened to my needs, no high pressure techniques or the feeling that I have to buy on my first visit. My sales person was Nanci Dicarlantonio and by far she was the best sales person or I should say product specialist that I have ever dealt with, she is truly a stellar performer and in my opinion Mastro Imports is lucky to have her on their side. Nanci is not the only stellar performer at this dealership, Joe the sales mgr was great he also listened to my needs and took the time to work with me not like other dealerships were the sales mgrs just come over sometimes and say your sales person got you a good deal you should be happy and sometimes they just stay behind there glass enclosed office and say nothing, again I think Mastro is lucky to have Joe on their side. Ok I know that this is long but I must also tell you that when I purchased my new Outback I had Nanci order some extras to be installed before I took delivery and that was another great experience, Nanci followed thru and made sure everything was delivered as promised. The service and parts departments were great I know it sounds like I am saying the same thing over and over, but it's true they were happy and friendly people and great to deal with, they even called me days after I took delivery to make sure that I was enjoying the extras I had them install and to make sure everything was working to my satisfaction. I know I won’t think twice about going back to them when service is needed, they were just great to deal with. In conclusion if you’re looking for a dealership that takes an interest in you and you are not just another sales number then go to Mastro Imports. Tom More

Dlr posted '03 BMW Z4 used, on Ebay Motors & we had winning bid. The sales consultant Nanci Dew was outstanding. We flew from MI to Sanford, Fl & Nanci picked us up at the airport. Dlr created a fun winning bid. The sales consultant Nanci Dew was outstanding. We flew from MI to Sanford, Fl & Nanci picked us up at the airport. Dlr created a fun & festive event. We drove the car back to MI. We knew there was a doc fee but no MI dlr gets away with that, though a few have tried. Anyway, great memories were made. Car is great. Staff is outstanding. David & Vivian Pell More

I am in my mid-60's & this is the first & only great experience I've ever had buying a car. I sent emails thru 3 Subaru dealers' websites & Diane Greenlaw is the only salesperson who answered my email p experience I've ever had buying a car. I sent emails thru 3 Subaru dealers' websites & Diane Greenlaw is the only salesperson who answered my email promptly & responded to the questions I asked - the others sent form replies. Diane was both extremely personable & extremely professional plus being extremely knowledgable about the product. She actually seemed to care about seeing that we got what we wanted, & worked with me & my husband to get us the best deal on our trade-in. Each time I've taken the car in for service, she's made a point of coming in to visit & to make sure we're still happy with our car & not having any problems. Working with the service department has also been a joy. The whole Mastro experience has been a joy & I wouldn't hesitate to buy another car from them - & especially from Diane. More

We recently purchased a vehicle at Mastro Subaru where we had a wonderful experience. Nanci Dicarloantonio took us through the entire purchasing process. We did visit with her a few times prior to making the had a wonderful experience. Nanci Dicarloantonio took us through the entire purchasing process. We did visit with her a few times prior to making the purchase. She was very courteous and professional at all times and we never felt pressured. In addition, in all our visits at the dealership she was always willing to answer all questions and concerns. And she did all this with a great sense of humor making the entire research, decision making and purchase very pleasant indeed. The other people involved in the sale were very professional as well. When shopping at Mastro look for Nanci, she will make your buying experience great. More

Maestro provided absolutely the best Subaru dealer service department experience I have enjoyed since purchasing my 2000 Forester 10 years ago. With the exception of oil change and tire replacement, service department experience I have enjoyed since purchasing my 2000 Forester 10 years ago. With the exception of oil change and tire replacement, the car has always been Subaru dealer maintined. Jay patiently showed and explained to me the condition of the brakes and required brake repair work. Maintained the repair quote even though additional parts were required. Reconnected the cruise control function which the mechanic at another Subaru dealer here in FL had neglected to do when the rear axle and struts were replaced. Car was originally purchased at another Suburu dealer in NJ not far from Subaru's US headquarters. First dealer in my experience to offer a FREE current model year Legacy loaner vehicle while waiting for parts to arrive. Yes, I will recommend this servce department to a couple of Honda owners I know who are not happy with their local dealership's service dept. Yes, I will definitely come back for additional service as required and a replacement vehicle when the car body has told me "Its time". THANK YOU!!! More

What a terrific experience purchasing a new car! We walked onto the Mastro Subaru car lot and were greeted by Nanci DiCarlantonio. Nanci was a breath of fresh air in regard to some sales people we hav walked onto the Mastro Subaru car lot and were greeted by Nanci DiCarlantonio. Nanci was a breath of fresh air in regard to some sales people we have encountered. Nanci was very pleasant, concerned about our family being safe and comfortable in the new vehicle and did not pressure us into a sale. Not feeling the sales pressure that some people extend was a wonderful feeling. Knowing Nanci would be available to help us on our terms and in our time made us want to purchase from her all the more. She was truly a professional and made the entire experience very pleasant. We would definitely recommend Nanci as the perfect person to purchase your car from! Thanks Nanci! More

I am extremely satisfied with the level of customer service I received from Mastro Subaru. As an internet savvy buyer, I did all of my research online then sent an email to Mastro for their lowest quot service I received from Mastro Subaru. As an internet savvy buyer, I did all of my research online then sent an email to Mastro for their lowest quote on a new Impreza WRX. Although they did not have the car I wanted available on their lot, they quickly located one at their Tampa location and emailed a reply with the car's information (even uploading pictures of the car to their website for me). By communicating directly with the sales person (Nanci DiCarlantonio) and the Sales Manager (Joe Anglada) I managed to successfully negotiate a price for the vehicle through email, and once a price was agreed upon they had the car waiting for me at the Sanford location the very next day. The other (non-Subaru) car dealerships I had emailed with previously were either very vague with their price quotes or just outright unresponsive to emails, preferring to bombard my voicemail. Nanci and Joe were very prompt and informative in their replies and they even sent me a PDF attachment with a buyer's order showing the exact cost breakdown of the vehicle so that there would be no "surprises" when I showed up to purchase the car. They even honored the exact dollar amount for my Trade based on the Auto Trader Guaranteed trade in assessment from Mastro's website (which was very handy!). They were very up front about the financing details, and made no attempts to "hide money" in the financing like I've seen other dealerships do. The entire purchasing experience was extremely smooth from inquiry to price negotiation to trade-in and finally to financing/purchasing I could not be happier. I will be recommending Mastro Subaru to my friends and family. More

I recently purchase a 2005 Nissan Frontier from Mastro Subaru in Sanford. I discovered the truck from Mastro's excellent m, up-to-date and complete website. I could tell from the extensive pictures, that Subaru in Sanford. I discovered the truck from Mastro's excellent m, up-to-date and complete website. I could tell from the extensive pictures, that the truck had the features I wanted and was in good condition. Dianne was my primary contact. From my first phone call to see if the truck was still available to the final details, Dianne was helpful, informed and friendly. I was pleased with the offer and trade-in allowance. I saw no need to bargain beyond their first offer. An unfortunate incident showed the quality of the dealership. The night before I purchased the truck, someone had keyed the right side of the truck from front to rear. I bought the truck with the understanding that Mastro would fix the scratches. They did an excellent job with a perfect color match and it is impossible to find the original scratches. I would high recommend Mastro in general for a new or used car and specifically Dianne Green for sales. Stuart Lilie Winter Park, FL More

I am most definitely satisfied with Mastro Subaru. I was Honda at heart, but Ford by marraige! After we went our separate ways, I needed to trade my F150. Not the easiest thing to do in the middle of a rece Honda at heart, but Ford by marraige! After we went our separate ways, I needed to trade my F150. Not the easiest thing to do in the middle of a recession. I spotted my little Civic by chance just drivin by. At home, i went online to get some details. They had an excellent set of photos, and the price was right. Just pay off my F150 and i'll pay cash for the civic, i told Diane. She said its a deal, when would you like to see the car? How about tonight? i went to the lot near closing time just to look. I was expecting the usual hard sell antics you encounter at most dealers. Not here. Diane and Joe actually stayed late, just for me. I bought my Civic that same night. I hope one of the CEO's of the large mega-dealers reads this review. Two years i saved to by this car. No possible way i would spend that much money at one time while being pressured or hassled! Yes Autonation, im talking about you! Your time has come. You are the Wal-mart of the auto industry. Hardworking americans such as myself no longer wish to grease the wheels of your defunct corporate machine. I have replaced Walmart and i have replaced you! The Mastro group has certainly not sold me my last car! More

I had been looking for a used Lexus 430sc and found one online at Mastro. I went to look at the vehicle and was met by Dianne who was very helpful and knowledgable. She went out of her way to make our pur online at Mastro. I went to look at the vehicle and was met by Dianne who was very helpful and knowledgable. She went out of her way to make our purchase an enjoyable experience. I would recommend her highly. More