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Subaru North Orlando - Service Center

Sanford, FL

4.8
244 Reviews

244 Reviews of Subaru North Orlando - Service Center

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July 05, 2021

I go there because they have a service to the mall nearby More

by Serendipity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Super Dave 5 🌟 , Kelly J, Jessica .
July 01, 2021

I was most pleased with the services at North Orlando Subaru.. They made me feel that they value me as a customer. I was satisfied More

by Quartzprism
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
June 04, 2021

Kelly in the service department is the best I have ever worked with. Kelly is on the spot and most important she explains things very well and your car is always ready when promised. More

by Jmewake
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly J
May 27, 2021

I had a flat tire and had to catch the Auto Train in Sanford, FL. Subaru of North Orlando, Kendall Rohloff, treated us as emergency clients and had us in and out within a half hour. She took our vin num More

by SuzieSubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
May 25, 2021

Always a pleasure to visit Subaru North. My contacts are always friendly and helpful. I leave the dealership feeling like an important customer. Special kudos to Kendal. My favorite SA. More

by Laserman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason L, Kendall .R
May 21, 2021

Helpful techs and knowledgeable service advisors, Kendall helped me figure out what needed to be done and provided the follow thru to get it done. Definitely recommend More

by Trizey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 30, 2021

Great service! Dropped off- loaner instead of calling Lyft. Washed my car & vacuum drivers floor. Service advisor excellent communication and quick service. Even walked me up my car when I picked it up a More

by Lamcd2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
April 22, 2021

They fixed a long-standing problem that occurred before I bought the car used, and now it’s running great. Also they are very responsive via telephone and text message. More

by RyanB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 19, 2021

Pretty quick service today, I was out in under an hour (oil change). My service writer was helpful, as always. Their waiting area is nice & quiet. More

by coz1914@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlene .
April 14, 2021

Don’t believe the sales pitch about the free oil changes, It’s not true. Their service Dept. Doesn’t tell the truth, I caught them selling me a brake fluid change that wasn’t required. I’ll never do busine More

by Mailmike692
Customer Service
Recommend Dealer
No
Employees Worked With
Jason L, Charlene .
Apr 15, 2021 -

Subaru North Orlando responded

Please call our service manager, Jason Lance, at 321-206-1792. He would love the opportunity to discuss your concerns with you.

Apr 15, 2021 -

Mailmike692 responded

When we last talked, Lance told me that he had talked to the owners, the Mastro's, and then I was told I no longer was part of their loyalty program because I had LOF done by Subaru dealers in NH. I replace all filter(cabin,AirFilters) by myself. I called Mastro's and they gave me the ok to have the NH dealers do the service under the hood. I was out of state when this was performed as was my new tire purchase. I believe that my dismissal from the program relates to a complaint I made to Subaru of America about a Brake fluid change they insisted I pay for to remain in their program, which is clearly stated in the owners manual as not needed when the vehicle is equipped w/CVT. There is no need to contact Jason Lance as I consider him untrustworthy.

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