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Subaru North Orlando - Service Center

Sanford, FL

4.8
249 Reviews

249 Reviews of Subaru North Orlando - Service Center

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May 21, 2021

Helpful techs and knowledgeable service advisors, Kendall helped me figure out what needed to be done and provided the follow thru to get it done. Definitely recommend More

by Trizey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 30, 2021

Great service! Dropped off- loaner instead of calling Lyft. Washed my car & vacuum drivers floor. Service advisor excellent communication and quick service. Even walked me up my car when I picked it up a More

by Lamcd2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Reilly
April 22, 2021

They fixed a long-standing problem that occurred before I bought the car used, and now it’s running great. Also they are very responsive via telephone and text message. More

by RyanB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
April 19, 2021

Pretty quick service today, I was out in under an hour (oil change). My service writer was helpful, as always. Their waiting area is nice & quiet. More

by coz1914@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlene .
April 14, 2021

Don’t believe the sales pitch about the free oil changes, It’s not true. Their service Dept. Doesn’t tell the truth, I caught them selling me a brake fluid change that wasn’t required. I’ll never do busine More

by Mailmike692
Customer Service
Recommend Dealer
No
Employees Worked With
Jason L, Charlene .
Apr 15, 2021 -

Subaru North Orlando responded

Please call our service manager, Jason Lance, at 321-206-1792. He would love the opportunity to discuss your concerns with you.

Apr 15, 2021 -

Mailmike692 responded

When we last talked, Lance told me that he had talked to the owners, the Mastro's, and then I was told I no longer was part of their loyalty program because I had LOF done by Subaru dealers in NH. I replace all filter(cabin,AirFilters) by myself. I called Mastro's and they gave me the ok to have the NH dealers do the service under the hood. I was out of state when this was performed as was my new tire purchase. I believe that my dismissal from the program relates to a complaint I made to Subaru of America about a Brake fluid change they insisted I pay for to remain in their program, which is clearly stated in the owners manual as not needed when the vehicle is equipped w/CVT. There is no need to contact Jason Lance as I consider him untrustworthy.

April 07, 2021

Excellent and speedy service! Haley was very efficient and kept me informed during the entire service. I especially like the speedy service set-up! Keep up the excellent work! More

by Corderox2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haley Macedo
April 01, 2021

What is it about this dealership that keeps me passing up closer ones for service? Friendly, respectful, efficient and they’ve earned my trust! Thank you for reminders and making my vehicle safe; like More

by Violet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly J
March 26, 2021

A dealership that over charges on services and haggles you into paying the most for your visit. Front desk service rep was extremely rude and confusing on what I actually needed. I am very disappointed in More

by Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendall .R
Mar 29, 2021 -

Subaru North Orlando responded

Hello Johnson, Thank you for taking the time to share your experience with our service department. We value your feedback and take it very seriously. While it is not always pleasant to hear, feedback like yours is invaluable to our business and we will use it to improve our process. We hope that we will be able to reconnect with you and work towards making it right. Again, thank you for the opportunity to assist you and service your Subaru.

March 03, 2021

Outstanding customer service provided by Kendall who took the extra time and effort to get back to me on a part that I needed to be ordered when I was not available . Her high concern for standard and t More

by toddcruse
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kendall .R
February 26, 2021

The best salesperson there is not even in sales. She works in the service department. That's how you get returning customers. Such a great and awesome employee! More

by eacmusiced@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall .R
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