Subaru North Orlando - Service Center

Not too many dealerships I trust. This place however you can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help of can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help offset the price. Very nice people very nice dealership. More

Kelly is always outstanding and professional. David was my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second p my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second purchase from your dealership both were a great experience. More

Always very friendly and efficient. The service technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me havin technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me having to wait very long. More

Service is outstanding and they’re efficient. Kendal was outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was be outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was behind a plexiglass that is not completely enclosed which allows exposure to customers especially when numerous people are in a small area that is the service department. I’m a disabled veteran with smoke damage lungs and I need to be very careful as I wear a N95 mask and full face shield. Management needs to step up and enforce rules and think outside the box to create a different customer service experience by modifying how the customer interacts with service reps. All doors are clearly marked on all entrances that masks are required in the building by the Seminole county. However, I watch two delivery people enter without masks and no action was taken. Because of the lack of social distancing, due to facilities limitations, and lack of management oversight I do not feel safe going back inside the dealership. When I do because I have too , I will be more assertive to maintain my social distancing outside the service office. Because of this I cannot recommend the service center at this time. I am not a customer just complaining to complain. I have 29 years experience in Navy Medicine and Navy Safety. Please step up management oversight because staff and customers will get sick by visiting your dealership. I am recommending the quality of work and most importantly Kendals outstanding professionalism. More

Excellent help and facilities. Very efficient and knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up and saved me some money because my battery needed replaced. Glad warranty still covered that! Thanks, Jessica! More

My first service for my 2020 Subaru Ascent was on schedule. My Ascent has 5,530 miles at this appointment. The Service Desk was very helpful although with the Pandemic forced to wear masks and stay a schedule. My Ascent has 5,530 miles at this appointment. The Service Desk was very helpful although with the Pandemic forced to wear masks and stay at the dealership while the service was performed. We had the recommended oil change and first service checkup. We also requested rotation of the tires and had the car washed. All of this was done in about 45 minutes. The only thing I missed was documentation that the tires were in dead rotated. I used my 700 points for the wash and also didn’t notice any points remaining. In the future we will probably have our Subaru serviced in Jacksonville, Florida as it is at least 60 miles closer to where we now live. More

Forester 6 month service & Ascent 6 month 30,000 mile servic Great service, fast service, very friendly. Smiling employees even wearing masks ! Right on tome pertaining to estimate amount of time. Included an Great service, fast service, very friendly. Smiling employees even wearing masks ! Right on tome pertaining to estimate amount of time. Included an unexpected car wash! Great More

Felt very clean and safe. In and out quickly A lot of attention paid to keeping the customer safe. Even wiped down my interior when service complete attention paid to keeping the customer safe. Even wiped down my interior when service complete More

Always easy to work with staff in customer service , especially Charlene and John. Repairs this week came in under estimate, a pleasant surprise. Thanks everyone. especially Charlene and John. Repairs this week came in under estimate, a pleasant surprise. Thanks everyone. More

Been coming here for years every visit has a positive outcome. Knowledgeable courteous staff all around. And the place is spotless! No negatives for this crew outcome. Knowledgeable courteous staff all around. And the place is spotless! No negatives for this crew More