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249 Reviews of Subaru North Orlando - Service Center
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May 08, 2014
very unhappy with service department I bought a wrx new and was given free oil changes from Subaru for 2 years. After the first 3 months I had only 2100 miles went in and was told no. 3 m I bought a wrx new and was given free oil changes from Subaru for 2 years. After the first 3 months I had only 2100 miles went in and was told no. 3 more months now at 3800 miles. Was told not yet but insisted on it and after nearly 40 mins got a oil change. Now it has been almost 2 years I have 11k on it and they absolutely refuse to do saying twice a year. No less than 7500 miles. Even though the paper I received from Subaru says 3750 miles or 3 months. But yet I receive calls saying it's due for service, this dealership is a joke. Not only do they refuse to service the car. The one oil change I got took over 2 hours to complete.. I drove 40 mins to get there for my appointment and still took 2 hours. And when I asked about it they said the techs were busy, I walk out and see the "techs" playing on there phones smoking cigarettes while my car is sitting there . More
by grey12wrx
Employees Worked With
Jason L, Kelly J
September 25, 2013
I have had a lot of service issues with this dealership the most recent being there telling me I needed to replace my a/c blower motor and resistor because they were " JUST WORN OUT FROM AGE"- THE PRICE $5 the most recent being there telling me I needed to replace my a/c blower motor and resistor because they were " JUST WORN OUT FROM AGE"- THE PRICE $599.95 and to make things worse they finally showed some concern for the water in the brake lights ( had this issue for over a year) but now I had to replace the lights for $499.00- amazing, and the light bulb was blown. They had my vehicle for over and hour and a half to replace an O2 sensor that failed the day after I got an oil change and that cost $189.95- they threw in the labor-hmmmmm- Don't believe they ever checked out why the a/c wasn't working when they had it in the bay- Took my car to a garage in Deland that my daughter uses where they found a blown cigarette fuse and subsequently, a drinking straw that stuck out into the motor from the glove box proved to be the only issues- duh!!!!!!!!!!! total cost $1.00 for fuse- a/c is better than ever very unsure about the work that I have had done here due to too many problems- More
by a385445
Employees Worked With
Jason L
May 07, 2013
After receiving an almost $3000 estimate for repairs (head gaskets) from another Subaru dealership, I went to Mastro for a second opinion. I'm glad I did! Jay, in the service dept, took the time to hav (head gaskets) from another Subaru dealership, I went to Mastro for a second opinion. I'm glad I did! Jay, in the service dept, took the time to have my Forester's engine thoroughly inspected. Between the mechanic and Jay, they took the time to show me and explained to me that the repairs we not needed at this time and might never need them. This inspection was FREE at Mastro while the other dealership charged me $50! They saved me from spending almost $3000 unnecessarily! I also was very pleased with Josh in the parts dept. I needed a part for my wiper transmission. After calling 4 other Subaru dealerships from Daytona to Orlando with no luck, I called Mastro. Within minutes, Josh identified the part and ordered it for me. The other 4 could not figure out what part I needed and one wanted me to bring my old part in so they could see what I was asking for. That's not a good response when all you sell are Subaru parts. I live 45 minutes from Mastro and will return to them as long as I own a Subaru even though there are 2 other Subaru dealerships a lot closer! More
by Tojo6898
Employees Worked With
Jay (Service) Josh (Parts)
August 01, 2012
The Mastro service department at the Sanford location are just wonderful. My wife and I, have been so extremely pleased that I started taking my Toyota vehicle in for service. The service department has com just wonderful. My wife and I, have been so extremely pleased that I started taking my Toyota vehicle in for service. The service department has competitive pricing and quick turn around for repair work. I am also impressed by the technicians that work on the vehicles (Russ, Evan, Robert, Joe). Anytime I have had questions, they have never given me the cold shoulder or try to brush me off. In fact, they have being very attentive and eager to anwswer my questions. If you have any reservation about servicing your vehicle at Mastro Subaru in Sanford. I'm telling you right now, DON'T! You will not regret it! More
by garciae74
Employees Worked With
Jason L, Kelly J
January 14, 2012
I bought my Subaru Outback in March of 2011 and the I bought my Subaru Outback in March of 2011 and the experience was fast and efficient! The sales manager was extremely helpful and the financial I bought my Subaru Outback in March of 2011 and the experience was fast and efficient! The sales manager was extremely helpful and the financial person was fast and very efficient! Since then I have brought my car in twice for service. The service department at Mastro Subaru is OUTSTANDAING!! They are helpful and always going the "extra mile"! I cannot say enough good things about Mastro Subaru in Sanford! More
by taylorrl
Employees Worked With
sales manager and service department Jay, Joe A
April 20, 2010
Maestro provided absolutely the best Subaru dealer service department experience I have enjoyed since purchasing my 2000 Forester 10 years ago. With the exception of oil change and tire replacement, service department experience I have enjoyed since purchasing my 2000 Forester 10 years ago. With the exception of oil change and tire replacement, the car has always been Subaru dealer maintined. Jay patiently showed and explained to me the condition of the brakes and required brake repair work. Maintained the repair quote even though additional parts were required. Reconnected the cruise control function which the mechanic at another Subaru dealer here in FL had neglected to do when the rear axle and struts were replaced. Car was originally purchased at another Suburu dealer in NJ not far from Subaru's US headquarters. First dealer in my experience to offer a FREE current model year Legacy loaner vehicle while waiting for parts to arrive. Yes, I will recommend this servce department to a couple of Honda owners I know who are not happy with their local dealership's service dept. Yes, I will definitely come back for additional service as required and a replacement vehicle when the car body has told me "Its time". THANK YOU!!! More
by CrossLake19
Employees Worked With
Jay Lafontaine
January 20, 2010
Driving to work the first day of the new year 2010, and just a half mile from home, my transmission starts slipping. I'm thinking: "What a way to start of the new year!" Towed the car to Mastro Imports i just a half mile from home, my transmission starts slipping. I'm thinking: "What a way to start of the new year!" Towed the car to Mastro Imports in Sanford, Florida where an inspection revealed the transmission had failed. The next day a call from Key Johnson, my Mastro Service Rep, informs me that Mastro will replace the transmission under the original factory warranty at no cost to me. Then I almost laugh out loud as Kelly goes on to describe in much detail and with so much enthusiasm the other work that the mechanic recommends be done while the car is in the shop. I opted for replacing the front disc brakes and replacing a ball joint. Total time in the shop just four business days! The actual cost for the service work that I opted to perform was almost exactly what Kelly estimated. Now as I drive to work each day and near the spot where the transmission started slipping, I think about the great service experience at Mastro Imports and smile to myself "Kelly knows more about cars than most men do!" Don Matson More
by Matson10
Employees Worked With
Kelly Johnson
December 11, 2009
I have been dealing with Mastro Subaru for over a year now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that ever now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that every interaction that I have had with this Dealership has been exceptional. Today was no different. I also had an incident in my Subaru that everyone needs to know. It happened March of 2009. My husband and I recently helped my mother-in-law move to IL. We drove two trucks and two vehicles, each with one driver. Somewhere north of GA, I had the opportunity to experience the VDC, vehicle dynamics control, at 75-80 MPG. During the demo in 2008, the speed was considerably less, but still the VDC was impressive. March of 2009 found me the last member of our caravan. We approached a section of road where there was merging traffic from both the left and the right. The vehicle to my left either did not see me or did not care that I was in the space I occupied. At the same time, there was a merging vehicle on my right. What happened next occurred in a split second as all traffic was moving very fast, at about 75-80 MPG. My reaction was to avoid both vehicles and I jerked the steering wheel. I felt the Subaru slightly shudder and shimmy, but maintain a safe course forward. Had I not had the VDC I am convinced that I would have overreacted or overcorrected and been part of a very serious accident. Thus far, I have been very happy with my purchase, and this incident sealed the deal with me. Back to the service. Just last week a neighbor of mine took his car (not purchased there) to the service department. His wife had purchased a Suzuki through the Mastro Dealership there, and they decided to have his car serviced there as well. He indicated that he was extremely impressed with the level of service and the professionalism demonstrated by the Service Department. My experience from the Sales to the Service has been exceptional. Jay and Jason are usually who I speak with and Di was my Salesperson. They are always courteous. I have also observed that the entire staff seems to be happy with their work environment and team members. That makes for a good place with which to deal. I can recommend Mastro with two thumbs up, AAA+ or 11 out of 10. In other words...just go there. More
by FrancesChavez69
Employees Worked With
Jay, Jason, Di, Jason L
October 19, 2009
My experience with their service has been good. I had changed my car at another dealer and my wheels were scratched. So I brought my white subaru in to Mastro Subaru of Orlando to replace 4 tires/balance changed my car at another dealer and my wheels were scratched. So I brought my white subaru in to Mastro Subaru of Orlando to replace 4 tires/balanced. They did a good job. No scratches on wheels at all. Also used sticky weights that are more concealed. Very happy. More
by ysae8952
Employees Worked With
?, Jason L, Kelly J
