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Subaru North Orlando - Service Center

Sanford, FL

4.8
249 Reviews

249 Reviews of Subaru North Orlando - Service Center

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March 30, 2023

Brake fluid, air filter, brake light replacement, oil change free Charged $500. $250 parts $250 labor Never again More

by Sandi g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlene .
Apr 08, 2023 -

Subaru North Orlando responded

Sandi, we are sorry to hear that you did not have a pleasant experience in our service department. The service team is required to give a close estimate on repairs before having our guests sign off on them. Please let us know if this was not reviewed with you before the completion of your services, and we will be sure to get everything handled on our end.

March 05, 2023

We recently took a leap into the Subaru line. after getting a 2023 ascent, 3 weeks later we also got a 2023 outback. we went to Subaru North Orlando and we couldn't be happier. friendly staff. ju More

by supercuda100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i don't remember
Apr 08, 2023 -

Subaru North Orlando responded

Thank you for choosing us to begin with and then also for coming back to see us! We appreciate your business and hope you are continuing to enjoy your Subaru experience!

February 22, 2023

As a long time customer, I’ve been disappointed since the new owners purchased Subaru North Orlando (previously Mastro) in 2020. Their service department will no longer honor the life-time oil changes I was More

by jeffstamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis
Apr 08, 2023 -

Subaru North Orlando responded

Jeff, when you are ready to buy your next "Subie", we are offering under the new ownership a complimentary maintenance package. We found that it was easier to have the customers experience the savings early on with their new vehicle instead of keeping up with the recommended services. We hope to have an opportunity to work with you again.

February 09, 2023

Pleasant, professional and helpful staff. I have bought 3 Subaru's in the last 4 years. Service department has improved and place at front genuinely concerned advisors willing to listen. More

by CV Bianchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly J
Apr 08, 2023 -

Subaru North Orlando responded

Thank you for coming to see us! We appreciate you taking the time to review your experience with our service department.

January 05, 2023

Kendall in service continually goes above and beyond to ensure the customer experience within the service department is excellent. I have had some warranty issues on my Ascent and any time I speak with Ke More

by jennifermturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall .R
Feb 02, 2023 -

Subaru North Orlando responded

Kendall will be so happy to hear your kind words. Thank you for your business!

January 04, 2023

I purchased the car here and also have them do all of the maintenance. I am fully satisfied with the dealer as I am with the car. I’m near 60 years old and this is by far the best overall car experience I ha More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall .R
Feb 02, 2023 -

Subaru North Orlando responded

William, we couldn't ask for a better review. Thank you for choosing us!

January 02, 2023

Great service department! The staff was extremely knowledgeable and helpful. Quick and easy oil cgg HD ange. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly J
Feb 02, 2023 -

Subaru North Orlando responded

Chris, thank you for stopping in!

December 22, 2022

Always dependable and staff upbeat. Especially Inside gals. Waiting room very comfortable . Got last three vehicles there. Fourth in 6 months More

by bdallaportas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly J, Charlene .
Feb 02, 2023 -

Subaru North Orlando responded

Wow, thank you so much for your business! We appreciate you coming back to see us!

December 22, 2022

Every Subaru dealer I have visited as I traveled across America has been good. Nort Orlando Subaru has been great . Top notch customer service every time I bring my car in. More

by limesti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason L, Kelly J, Kendall .R, Charlene ., Jay ., Jessica .
Feb 02, 2023 -

Subaru North Orlando responded

We are glad to hear that you have received great service at all of the Subaru locations you have visited. We were happy to have you stop in!

December 11, 2022

My experience was in service dept, I'm very satisfied with the services. Professional and polite... More

by Jaas1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall .R
Feb 02, 2023 -

Subaru North Orlando responded

Thank you for reviewing your experience. We appreciate your business!

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