Subaru South Tampa

Buying a car is not always a pleasant experience and it seemed that way when we started the day with our first stop at another competitor's dealership. However, that was not the case at Mastro Subaru. Wh seemed that way when we started the day with our first stop at another competitor's dealership. However, that was not the case at Mastro Subaru. When we arrived at Mastro Subaru, after allowing us a little browse time which we liked, Tracy Lane asked if she could be of assistance. She took the time to review the features of the Legacy Outback that we were interested in and was able to answer all of our questions which demonstrated her product knowledge. The review was followed up by the best test drive experience under the guidance of Tracy. Upon returning from the test drive, we were ready to start the financial discussion. Paul and other team members worked with us to negotiate the payment plan that would meet our budget. This part of the process can be painful but they made it a pleasant experience. By the time we finished with everything, we honestly felt we had known Tracy and the team for some time. We owned a Legacy and XT Subaru back in the 1980s and Mastro Subaru took excellent care of us back then. We were excited they were still in business today and continue to demonstrate excellent customer service. More

We live in North Carolina and recently decided to purchase a 2011 Outback Limited. Our local dealer did not have the model we were looking for but Mastro did. We sent an e-offer on Friday night at 1 purchase a 2011 Outback Limited. Our local dealer did not have the model we were looking for but Mastro did. We sent an e-offer on Friday night at 11 pm and by 9:15 am Saturday morning, Paul Hamilton had gotten back to us saying our offer had been accepted. I called our local dealer and told them of the offer Mastro had accepted, they quite frankly said they couldn't touch it and told me to be wary of dealer fees. I called Mastro back and asked them what their dealer fees were and they were only $100 more than our local dealer. I had a friend of mine who lived locally go and check out the vehicle. We put a down payment on it and Mastro got the paperwork ready. I took a cheap flight down on Sunday, stayed with family, and arrived at Mastro when they opened on Monday morning at 9 am. Tracy Lane showed me all the features of the car and we test drove it to make sure everything checked out. I signed the paperwork, made final payment and was on the road before 11 am. Great...Great experience. My advice to anyone is to test drive the cars to find what you are looking for and then shop the internet and get the price you are comfortable with. If the dealer you find wants to play games, find another dealer. Mastro didn't play any games- they were straight business, professional and pleasant to boot...how refreshing. More

The people we dealt with at Mastro Subaru were terrific. There was no sales pressure/tactics and we felt positive when we left the dealership. They were a very friendly group at Mastro and made you feel at There was no sales pressure/tactics and we felt positive when we left the dealership. They were a very friendly group at Mastro and made you feel at ease. The sales manager, Paul Hamilton, was great to work with and he and Tracy worked with us all the way through. I got the car and color that I wanted and I am very happy about that and very excited to drive my new 2011 Outback. We were recommended by a friend who had bought an Outback just 2 weeks prior at Mastro's. More

The personnel, especially Mark, were great to work with. Each one I met, were all friendly, professional, patient, helpful. Mark -salesman-was exceptional in being open and friendly and helpfulness overall, Each one I met, were all friendly, professional, patient, helpful. Mark -salesman-was exceptional in being open and friendly and helpfulness overall, and even provided transportation for me to come back to complete the purchase and pick up the car. Paul suggested this could be arranged and I don't even live in the same county! I really appreciated that idea, and considered it above and beyond. Dustin did a great job with the financial work and patiently (very) helping with my indecision on warranty and gap insurance options while trying to stay on my payment goal. His sense of humor and lack of pressure really helped. Everyone I worked with-Mark, Paul, and Dustin were outstanding. The only suggestions I have just for helpfulness are: 1. The car could have been cleaner, inside and out. Though extra effort was made to clean up bad carpet stains, apparently professional equipment such as an extractor was not available, why? and the rest of the interior did not seem to be freshened up. The set of floor mats I was given (the car came with none) was a nice idea, but do not fit the front floor at all and can't be used. Perhaps a discount on factory floor mats would be helpful to used car customers with carpet issues. I did receive fair discount with price though, due mostly to the damaged carpet. The exterior still had sticky residue on the car, and it did not seem to have been washed very well. 2. When a pre-arranged time is set up, it should not take as long as it did to finalize a sale. The paperwork part was not organized well? Or ready and checked in advance? Perhaps because i worked with Paul over the phone but Dustin at the dealership? The fax was missing from my insurance company, which luckily was straightened out and was not the fault of Mastro, but could have been checked for earlier in the afternoon. When discovered, it was just after 5pm and may have prevented completion of sale if the insurance agent had already left for the day. Other paperwork issues were needed corrections, such as mis-spelling my name, which meant re-printing, and incorrect down payment amount (had arranged over the phone to bring more than the original),etc. I did contribute to the length of time by being slow to decide on the warranty and gap ins. options. A print-out of the options and prices should be given to customers to take their time looking over in advance if they prefer. It is not a problem with this dealership-I think it is a universal car finace problem. It was helpful that Mark took time with me while waiting on paperwork to show me in more detailed instruction many of the car's features and their use. Overall, I did not expect to be there as long as I was and probably an hour less could have been accomplished. All the other outstanding things mentioned earlier in this rating made me very willing to recommend this dealership, and to work with them in the future. And to try their service department as well. Thank You More

The best car purchasing experience I have had. Everyone The best car purchasing experience I have had. Everyone was very friendly, answered all questions we had, and even showed us on the vehicle items di The best car purchasing experience I have had. Everyone was very friendly, answered all questions we had, and even showed us on the vehicle items discussed. No pressure what so ever. First time Subaru purchaser. Worked with us on the finacial end to get us where we needed top be. Mastro, thanks so much again!! More

Amazing accuracy,precision,and speed with service. 4.0 gpa. A+ good job mastro.. well done ! The service was excellent, the hard workers made it perfect, and they should be held as the standard of s gpa. A+ good job mastro.. well done ! The service was excellent, the hard workers made it perfect, and they should be held as the standard of subaru dealerships within the states! All the workers are very helpful and answer any questions asked, and if research is needed, they find the answers and contact you very quickly!! More

This my second Subaru in the last 7 years. No pressure, this family owned dealership makes you feellike friends. They give you a good, fair price and explain all charges and extras so you can understand th this family owned dealership makes you feellike friends. They give you a good, fair price and explain all charges and extras so you can understand them. Tracy was a pleasure to work with. Highly recommend! Great car, too! All charges are explained in terms you can understand. I wish all dealerships were like this. Not your typical "car salespersons"! From personal experience, their service department is top notch, never had a problem with them! More

Each of the above named employees treated us as an important customer to the dealership. The transaction was handled in a most professional and expedient manner. We were introduced to employees in t important customer to the dealership. The transaction was handled in a most professional and expedient manner. We were introduced to employees in the Service Department whom we may deal with in the future. More

From my initial phone call to the dealership all the way through the sale, the staff at Mastro Subaru were fantastic. Paul is a very easy going fellow who greated me with a smile and introduced me to Katy through the sale, the staff at Mastro Subaru were fantastic. Paul is a very easy going fellow who greated me with a smile and introduced me to Katy who took me through the sales process. Katy was very knowledgeable and answered every single one of my questions. On our test drive we took my Outback onto the interstate and I was so impressed with the handling, quietness of the drive and relative ease of making a U-turn! The car speaks for itself and the dealership made the purchase process very easy. More

Third car purchase from Mastro Subaru in the last 12 years. As always, we found friendly laid back staff with no haggling for new our car purchase. We've always liked these guys and once again, a good e years. As always, we found friendly laid back staff with no haggling for new our car purchase. We've always liked these guys and once again, a good experience all in all. We don't get over to this side of the county often due to living in Plant City. More