Serra Subaru Champaign

Poor, expensive, rude service. Unfortunately - even though we love the Subaru car we have, we have had horrible experience dealing with the service team here. Phone responses and Unfortunately - even though we love the Subaru car we have, we have had horrible experience dealing with the service team here. Phone responses and conversations are consistently rude, service is poor and extremely overpriced. Willingness to fix known Subaru issues even under warranty is very, very low. Here are some of our experiences to date: 1. Oil consumption issue. Our car was needing 1.5-2.5 quarts of oil added every single oil change. At first they tried to tell us this was normal (even though I complained about it every oil change). After Subaru released a recall/test for oil consumption, they told us that our car had failed the consumption test. Insane. After forcing them to run the test again - they admitted finally that the car was consuming more oil. They refused to refund me the cost of the oil even though we had documentation and receipts. 2. AT/Transmission Oil issue. When driven for 2 hours plus our vehicle regularly lights up with AT/Oil light. After 3 visits to the shop we are no further than the first. The next suggested alternative is that the shop takes the car and drives it for 2 hours until the light comes on to read the code. It has been an extremely frustrating experience. 3. Oil change regularity. Each time I take my car in for service a particular employee would try to badger me into getting an oil change after 5k miles (even though Subaru as a manufacturer recommends 7500). 4. Depending on the employee you get when you phone their service desk you can have a very undesirable/rude experience. 5. Phone surveys - each time we've visited their service center we've been hit by a phone survey almost immediately after. Each time we've indicated that we were not satisfied and would like a return call. We have never received a call. More

Competent Knowledgeable, able to answer all of my questions. Friendly and not at all aggressive in their approach. Whenever I went to the dealership there were Knowledgeable, able to answer all of my questions. Friendly and not at all aggressive in their approach. Whenever I went to the dealership there were friendly but not pushy folks greeting me. More

Extremely positive experience. Love the staff. I have purchased prior to this at Subaru of Champaign. I love Kelly Wetherell and Chuck Danowitz. They know exactly what I want. I walk in and wal I have purchased prior to this at Subaru of Champaign. I love Kelly Wetherell and Chuck Danowitz. They know exactly what I want. I walk in and walk out with the perfect vehicle. The service dept. is great. Carlene takes good care of me. The finance dept. had their part done without a hitch. I have recommend this dealership to friends and family, and they were all treated extremely well. Excellent experience and follow up More

great, efficient, and easy I recently purchased a Subaru Impreza with Eyesight. I dealt mainly with Justin. I wasn't sure I what I wanted as add-ons besides Eyesight, but the I recently purchased a Subaru Impreza with Eyesight. I dealt mainly with Justin. I wasn't sure I what I wanted as add-ons besides Eyesight, but the trial drive of one car on the lot made the car irresistible. Justin was a perfect sales person for me--no pressure, easy to talk with, informative, and accommodating. I was very pleased. More

Great Experience Recently purchased a new Forester from this dealership. Was a great experience! Would recommend to friends and family. Was thrilled with what my car Recently purchased a new Forester from this dealership. Was a great experience! Would recommend to friends and family. Was thrilled with what my car had to offer for the price. Was pleased with the "no pressure" atmosphere while I took the time to shop. More

Efficient Experienced efficiency, very good customer service. Everyone we dealt with was very helpful, including receptionist, salesman, service personnel & bus Experienced efficiency, very good customer service. Everyone we dealt with was very helpful, including receptionist, salesman, service personnel & business manager. All of our questions were answered & we were told that we should contact them if we had any questions or issues anytime. More

My sixth Subaru This is the sixth Subaru I have purchased from Kelly and Chuck. I wanted to have the newer technology and a more comfortable seating as I'm aging This is the sixth Subaru I have purchased from Kelly and Chuck. I wanted to have the newer technology and a more comfortable seating as I'm aging More

Shopping for my second Subaru Forester Justin Blue is an excellent salesman. This was my second purchase from him and the only time I have ever purchased more than one vehicle from the sa Justin Blue is an excellent salesman. This was my second purchase from him and the only time I have ever purchased more than one vehicle from the same dealership. Deal with Justin and you will be satisfied with him and the dealership. More

Very helpful I had a very pleasant experience buying my car from Suparu of Champaign County this past February. I had an accident and had to replace a car quickly. I had a very pleasant experience buying my car from Suparu of Champaign County this past February. I had an accident and had to replace a car quickly.The salesman and dealership gave me the attention and time that I needed to make a decision, then quickly got the deal done. Thank you Suparu! More