Subaru of Columbia - Service Center

I have been using their service center for a number of years and it's been consistently great. years and it's been consistently great. More

I recently bought a new Impreza from an out-of-state dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but ove dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but overall went pretty smoothly. This is my third Impreza. I am retired and have experience with sales & service at several dealers, as I travel a lot. In the past year, I have been unhappy with the process some dealers were using to inform me of service that should be done in the upcoming months. Specifically, one dealer told me on two occasions that my car was "OK." When I asked for more detail so I could budget for repairs, he gave me a free car wash. The purpose of my visit to Subaru of Columbia was to find out how their service department alerted customers of repairs & maintenance that should be done in the near future. I was very impressed with their response. Both Assistant Manager Nan Schauer and Service Advisor River Hopkins took the time to sit down & talk with me and to gain an understanding of what I was looking for in a dealer service operation. Both of them gave me their business cards without my asking. (Unusual these days!) Nan told me that they have automated the Multi-Point Inspection Form but always give it to customers at the end of the service visit. She even gave me a blank form to take with me & walked me through how it would look if some aspect of my car (i.e. the tires) would be needing service in the near future. This was exactly what I hoped is Subaru of Columbia's policy, as I like to budget for upcoming repairs and get them scheduled. I didn't answer several of the questions in this survey as I didn't get service done there. This was a get-acquainted visit for the three of us. It went well and we even chatted a bit about our kids. More

Great place to get your car serviced and they have a nice lounge for customers to wait in. lounge for customers to wait in. More

Love the teamwork. Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire pressure, and Shawn with the transportation. You are all great! More

I've been coming there for several years now and have always been very satisfied with the service I've received. Couldn't be happier with the service. Everyone has been really nice. always been very satisfied with the service I've received. Couldn't be happier with the service. Everyone has been really nice. More

Very nice person maybe not having her best day. The key to my husband's business was on my key fob. I did forget to take it off the ring before hand off. I received my car and fob after a fair amo The key to my husband's business was on my key fob. I did forget to take it off the ring before hand off. I received my car and fob after a fair amount of confusion on Shanna's part. I realized after check out and departure that I did not have the business key. I returned and she was able to find it, reportedly on the ground outside the shop somewhere. While no harm came, in this situation, it was definitely a close call. Not mad, just asking for more caution. She was however, great at answering my questions regarding confirmation of services. More

Love my Subaru! The folks at University Subaru are great; did the service on my car in a timely manner and were very nice! The folks at University Subaru are great; did the service on my car in a timely manner and were very nice! More

Meredith and Nan make the service department awesome. ..so grateful for their expertise and feedback during repairs...they are honest and reliable and always cheerful. We take all of our cars there...eve ..so grateful for their expertise and feedback during repairs...they are honest and reliable and always cheerful. We take all of our cars there...even the non Subaru ones. More

They are an awesome service department and dealership. Highly recommended xxxxxxx cxxxxx cxxxx xxxxx xxxxx Highly recommended xxxxxxx cxxxxx cxxxx xxxxx xxxxx More

We continue to take our 2011 Subaru to the Columbia Dealer.Love the service managers, especially Meredith. Mechanics in the shop are also the best and always careful letting me know what needs to be do Dealer.Love the service managers, especially Meredith. Mechanics in the shop are also the best and always careful letting me know what needs to be done sooner than later. Very happy the new ownership is keeping the staff happy that we have come to trust over the years. Service managers have always let us know what they found and what the cost would be to fix it before proceeding to do it. We have always trusted staff to not "find more to fix" just to increase the bill. Thank you for the integrity of the mechanics and managers. More