Subaru of Decatur

I brought my car in for replacement of air bags on a recall two times. The first time they put a knick in my dashboard when lifting it up. The second time, the knick was larger and my radio was damage recall two times. The first time they put a knick in my dashboard when lifting it up. The second time, the knick was larger and my radio was damaged. I didn't realize right away since it would pick up a signal in some (higher) locations and closer to the city. It turns out that they damaged the antenna part of the radio and I had to replace the unit. I had no proof other than the timing and had very little satisfaction dealing with them previously due to the damage to my dashboard. I would never purchase or have service done with this dealership again and recommend that you go elsewhere. More

Adam went above and beyond! Fantastic service and extremely helpful! I would recommend this shop to family and friends ! Fantastic service and extremely helpful! I would recommend this shop to family and friends ! More

My low tire pressure came on. Pulled into dealership and Adam found a nail in tire. It was repaired in record time. Pulled into dealership and Adam found a nail in tire. It was repaired in record time. More

When I moved to area I was fearful because my dealer in Virginia had treated me well since 2003 and I knew this larger dealer would not be as friendly and helpful as the one in Harrisonburg, VA. But I wa Virginia had treated me well since 2003 and I knew this larger dealer would not be as friendly and helpful as the one in Harrisonburg, VA. But I was wrong!! I got first class treatment all the way around. All issues I had were resolved quickly including the recall on my 2019 Ascent. Look forward to my next appointment. THANK YOU MARC! More

The service department we visited yesterday at Stivers was prompt, courteous And efficient. Just what the customer needs. was prompt, courteous And efficient. Just what the customer needs. More

I dropped off my 2021 outback friday April 22, 2022 and had excellent service. Everything requested was compeled within a couple hours. I had another Outback that i also regularly servived at Stiver Subaru had excellent service. Everything requested was compeled within a couple hours. I had another Outback that i also regularly servived at Stiver Subaru and have always been happy with their service. Thank you John D. More

I wish I could find reason to give a better review; but, the longer I wait the more I'm set on a low score. Initially, Stivers Decatur Subaru seems the stereotypical dealership; and, that's okay. But, con the longer I wait the more I'm set on a low score. Initially, Stivers Decatur Subaru seems the stereotypical dealership; and, that's okay. But, considering the lack of attention to inspecting a new car before delivery, with a few failures seeming deliberate, given my experience I have to doubt management's desire to want satisfied customers. Failures to note: Splash guards installed directly over bright colored mud splatter, which ran from the front, driver's side wheel well to far up inside the rear bumper. Missing valve cap on one tire. Two mud dauber nests on the firewall, in plain view, under the hood. Scuff tear on the right shoulder of the front passenger's seat (an area protected by the B pillar, so probably done during seat installation (No other person, other than myself, has been in the car since the salesman got out.)). Mold release not completely removed from three tires. There are other minor flaws (and one seemingly popular flaw--sag of the left, rear corner) that appear to come from the factory, not Stivers Decatur Subaru's fault; but, it all comes back to inspecting the car being sold...before delivery to a customer. And, though no one can expect an entirely perfect new car, if price really does sell cars, then flaws should be disclosed and worked into the price equation, or simply fixed before the car leaves the lot. More

First service Appt for my Outback. Very good experience. Cameron checked me in promptly and checked me out with an expert analysis of inspection process. Very nice waiting area. Thank Very good experience. Cameron checked me in promptly and checked me out with an expert analysis of inspection process. Very nice waiting area. Thank you. More

Makeala was very knowledgeable, courteous and professional. The service was performed expediously, I was pleasantly surprised and impressed. professional. The service was performed expediously, I was pleasantly surprised and impressed. More

James Smith and Tony Nguyen could not have been more friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the r friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the rest! From the hostess who greeted us, to the prep and parts department (special order license plate frame), to the financial paperwork, our experience could not have been better! NO SPECIAL COVID FEES! Seriously, give Stiver’s and Subaru a second look. They are awesome - just an overall great dealership and most awesome automobile. Just what you should be able to expect when you buy a new car. More