Subaru of Decatur

The rudest, most mixed up service department I have seen Long story, but here are some lowlights: 2 appt. confirmations sent, 1 for 10:00 and 1 for 10:45. Both were for the wrong issue. Extremely rude, Long story, but here are some lowlights: 2 appt. confirmations sent, 1 for 10:00 and 1 for 10:45. Both were for the wrong issue. Extremely rude, adversarial treatment form the service rep. She actually asked me if my car had been in a wreck when I mentioned the manufacturing error found by a competitor. She hadn't even seen the car, it only has about 30K miles, is well cared for and kept in a garage. Got "no show" calls and e-mails for the appointment I showed up for ON TIME. Filled out a survey and got a phone call from the person I complained about saying wanting to know why I complained. No apology. There's more, but this is getting long. More

Love my Subaru and love Stivers! Everything about Stivers is awesome. Got a great deal and service has been a pleasure. Normally in and out in under an hour! And, love my Subaru! Everything about Stivers is awesome. Got a great deal and service has been a pleasure. Normally in and out in under an hour! And, love my Subaru! More

HORRIBLE DEALERSHIP!! I inquired about an internet price and the response was, not a price but a sales pitch. I proceeded to give them my offer and the response was basical I inquired about an internet price and the response was, not a price but a sales pitch. I proceeded to give them my offer and the response was basically that I was NUTS and should go to Carmax to see what they would give me for my car. There was no negotiation or counter offer. I was met with an extremely rude and condescending response which quickly turned very ugly. The owner of this dealership is equally as bad, if not worse. He actually threatened me!! Russ Fineman (sale director) and Johnny Stivers (owner) are the worst but if you want to be treated like this, by all means, buy from them. I went to another dealership. I was treated kindly and fairly and with respect. I made a great deal and got the same car I tried to buy from Stivers. I wouldn't recommend this dealership to my worst enemy!! More

Went in to address a factory recall. I love the ease of addressing general maintenance other fixes ( I was there for a recall notice on the fuel gauge) at Stivers in Decatur. I got there I love the ease of addressing general maintenance other fixes ( I was there for a recall notice on the fuel gauge) at Stivers in Decatur. I got there a bit early and they were able to take me right away! I didn’t really get into my book before they were finished with my car. The new and improved waiting area is awesome!! Thanks! More

Wonderful service experience! The service department employees are very organized. My service advisor, Lydia Carroll, is efficient and knowledgeable. The waiting area is comfortabl The service department employees are very organized. My service advisor, Lydia Carroll, is efficient and knowledgeable. The waiting area is comfortable and equipped with fresh coffee and bottled water. Getting my Forester serviced at Stivers was a pleasant experience! More

Very satisfying Lydia was extremely punctual, professional, and very efficient in taking care of my check up. My experience was smooth and very satisfying. Lydia was Lydia was extremely punctual, professional, and very efficient in taking care of my check up. My experience was smooth and very satisfying. Lydia was very gracious and helpful. Randy Oven More

General check up with a question. I enjoyed my general overview check up at the Subaru dealership. I was met with smiling faces and enjoyed talking to Adam. He was very communicative I enjoyed my general overview check up at the Subaru dealership. I was met with smiling faces and enjoyed talking to Adam. He was very communicative and he double checked that there was no overheating going on. I especially enjoyed the fact that I got a ride to the farmers market so I could shop while they were working on my outback!! More

Lydia Carrol rocks! I made an online appointment to have my 17 Impreza get a one year check up. Although the online appointment did not go through (probably something I a I made an online appointment to have my 17 Impreza get a one year check up. Although the online appointment did not go through (probably something I am at fault for doing or not doing), she told me the service would fit me in. No excuses, no coming back, just “no problem”, they would take care of my car and me! Great service and wonderful dealership! More

Great service I had my service done yesterday and had a very good experience. Lindsey Ryan was my service rep. My online appt had not gone through but she helped me I had my service done yesterday and had a very good experience. Lindsey Ryan was my service rep. My online appt had not gone through but she helped me. The service was done in a timely efficient manner. She informed me of all the service needed and done. I recommend Stivers and Lyndsey. Dotti Covington More

Great dealership The reason I take my 3 year old outback to the dealer for service is due to the expertise and friendliness of my service tech Lydia Carroll. She’s t The reason I take my 3 year old outback to the dealer for service is due to the expertise and friendliness of my service tech Lydia Carroll. She’s the best! More