Subaru of Fort Myers

I like to buy local and have owned Subarus for over 14 years. I walked into the dealership knowing what vehicle I was going to buy and had done research on the internet to bring me up to speed on the new years. I walked into the dealership knowing what vehicle I was going to buy and had done research on the internet to bring me up to speed on the new vehicle. The salesman and I communicated several times via message, directly by phone, and email (which was difficult at best on their end). We had agreed on an “out the door price”. I called the next morning and went over all the details on the vehicle and verified that the vehicle was available. I related that I would be driving directly to the dealership and making a deposit on the vehicle. The vehicle in turn would be ready in 3-4 days. I arrived at the dealership, and my current vehicle was evaluated for a possible trade in. I signed the proposal, gave all the necessary information requested in order to purchase the vehicle. At my request, “while the paperwork was being prepared”, I was given a tour of a vehicle similar to the vehicle I was purchasing. Then I sat for hours waiting. I finally got up and stated I was going to the bathroom and if we were not going to proceed with the deal when I came back, I was walking out. When I returned I walked up to the sales desk and the salesman related that the car was not available. The sales manager related that there were several miscommunications leading to the car now not being available. I had just called an hour previously to verify the availability of the vehicle. The salesperson and the sales manager were stalling for time attempting to locate another vehicle. If staff would have been straight forward and made me aware of the problem at the first point the manager became aware the vehicle was unavailable I may have still done business with this dealership. Positives: Dealership building is new and the service waiting area is very nice and accommodating. Negatives: -Dealers Fees are the highest of any dealership I shopped (+$400.00) -Salesman did not know the product as well as I did. -Price and bargaining typical manager mill -Unorganized -Email communication dismal I did get the vehicle I was looking to buy. I went with another Subaru dealer whose communication was one third the total with Fort Myers Subaru. I also made contact with four additional dealerships with little communication to arrive at an acceptable deal. One dealership even thanked me for considering them to buy from them even though they did not get a sale. In the future I will look deeper into dealerships that deal with a Costco or Sams auto dealership program. The hassle of bargaining for the price and the dealer fees are definitely worth the effort but tiring and nerve wracking. These do not exist with Sam’s or Costco. One salesman told me the dealership will no longer be doing business through Costco because they make the profit margin so low. Please pay attention to the “dealer fees” dealership to dealership it could be hundreds of dollars. More

Highly recommend Subaru of Fort Myers! Very calm environment and everyone is super nice! Between our salesman Gordo, sales leader Angel, and Lucas in finance, they put together a great de Very calm environment and everyone is super nice! Between our salesman Gordo, sales leader Angel, and Lucas in finance, they put together a great deal we were comfortable with. We had an enjoyable car buying experience and would rate the whole team a 10/10. Come to Subaru of Fort Myers to experience how car buying should be! More

Our car buying day was the best we've ever experienced. Eddie Bridges or Sales Adviser was Very knowledgeable. professional yet personsable througout the entire process. He showed us exactly what we want Eddie Bridges or Sales Adviser was Very knowledgeable. professional yet personsable througout the entire process. He showed us exactly what we wanted starting with the Outback base model and a test drive.Not what we thought we wanted, so then a Premium Outback just the color we asked for and all the safety features we could ever need. Loved it! Bought it. EVERYONE was courteous and friendly! Finance was a breeze and easy to do. Eddie met all our expectations and more. Extremely satisfied customers and would recommend this dealership. Thank you! More

I do not recommend this dealer. Specifically the finance team. I am having a bad experience with an unwanted extended warranty and advance service fees. They refused today to make i Specifically the finance team. I am having a bad experience with an unwanted extended warranty and advance service fees. They refused today to make it right by taking the extra fees off the loan amount before sending it to Ally Financial. My payments will be higher now. Be aware and do not leave the dealership without printed documentation with the excuse that he printer does not work. That is what happened to us. Now we have to file a formal complaint and deal with this situation. This is a waste of our time and resources. I would not recommend this dealer at all. More

We made a service appointment for an oil change with Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell us that when we made the appointment. I let them know that I was unhappy about that since we had an appointment. The service was completed within the hour after my complaint. We got home and in the next couple of days oil has been leaking onto our garage floor. I don't think we will be back, Subaru of Fort Myers. More

Robert Gilpin and Miguel Mitchell were just fantastic! Thank you so much guys, 10 out of 10! Thank you so much guys, 10 out of 10! More

I want to shoutout to Kim Green who is so awesome! Tysm Kim for calling me on my birthday to wish me Happy Birthday! You are the best !! And I absolutely LOVE MY SUBARU!!! Tysm Michelle Tysm Kim for calling me on my birthday to wish me Happy Birthday! You are the best !! And I absolutely LOVE MY SUBARU!!! Tysm Michelle More

I would give them negative stars if I could. They are dishonest and deceptive — we made a deal with them to buy a car. We wired the money to them, and they changed the price after the deal. We c They are dishonest and deceptive — we made a deal with them to buy a car. We wired the money to them, and they changed the price after the deal. We call that bait and switch. We told them we would not pay more and demanded our money back. They have held our money for seven days and still have not refunded. They are telling us the check is in the mail. Where have we heard that before? Stay away from this dealership...you've been warned. More

People tell me not to have my service done at the dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m g dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m getting work done by people who really know Subarus. In addition, I think their customer service is excellent. Let me tell you about my experience today with Jason. I went in to drop off my car to have a tire repaired or replaced. I wasn’t sure which but I got a flat tire the night before. I went online and booked my appointment easily. I got there and Jason said he thought it would need to be repaired but said he’d have someone look at it and if it needed to be replaced he’d let me know the price before they did the work (which is their standard practice). Here’s the part I wasn’t thrilled with…40 minutes later I hadn’t heard anything so I asked Jason and he immediately to check on it. He said my car was next up and he would let me know as soon as he had more information. He could see that I was not pleased…usually I’m in and out within 60-90 minutes, but I had brought my laptop and I was getting plenty of work done. But I had a work call coming up (that I thought id be able to take from home but that wasn’t looking likely). Jason can over a little later to tell me that in fact I did need a new tire. He told me the price and then immediately said that he would only charge me 1/2 of that for the inconvenience they caused. I appreciated the gesture but on top of that he offered me a space where I could take my call from a cubicle in a small. office so that I didn’t have to do it from the service waiting area. To me, that’s stellar customer service. Apparently two technicians went home sick but Jason did not lead with that as any kind of excuse. This is why I will continue to have my cars serviced where I buy them…Subaru of Fort Myers. More