Subaru of Naples

5th repair attempt still not fixed. The truck now has 20,000 miles on it. 5 times to repair engine whine. First time was 5000 miles. Last time the FSE from GM drove down and road tested The truck now has 20,000 miles on it. 5 times to repair engine whine. First time was 5000 miles. Last time the FSE from GM drove down and road tested the vehicle and instructed dealer to replace transmission front pump. 12 days later the vehicle was returned to me with no offers to road test vehicle for verification the repair was successful, as I suspected it was not. Waiting now for a resolution GM. Not what I would call a good place to get your service needs done. More

2016 Cascada purchase Gary Minor has been an exceptional sales representative for my purchase of my 2016 Cascada and my wife's 2014 Enclave. He is conscientious, knowledge Gary Minor has been an exceptional sales representative for my purchase of my 2016 Cascada and my wife's 2014 Enclave. He is conscientious, knowledgeable and friendly; and is driven to satisfy his customers. George Allen in the service department is likewise an exceptional employee, who endeavors to meet al of our service needs. I thank them both. More

A/c Service vehicle need a new a/c compressor, was given a loaner while part was ordered and installed. took 2 days and was called as soon as vehicle was ready. vehicle need a new a/c compressor, was given a loaner while part was ordered and installed. took 2 days and was called as soon as vehicle was ready. George in service was very attentive. I have been back for routine maintenance and service has always been courteous and done within time frame given. More

Great service experience Our GMC Denali experience an engine misfire and ran poorly during a return trip from Ft Myers. A call was made to the service department and the car w Our GMC Denali experience an engine misfire and ran poorly during a return trip from Ft Myers. A call was made to the service department and the car was put on the shop schedule for early the next morning. Due to the complexity of the service a loaner car was arranged and throughout the service time the dealership called to update me on the progress of the repairs. Upon completion the staff was helpful and efficient. A very good dealership experience. More

Yukon service We had an appointment for oil change. Brought our 2015 GMC Yukon in for this scheduled service, but on the way to the dealership, our infotainment cen We had an appointment for oil change. Brought our 2015 GMC Yukon in for this scheduled service, but on the way to the dealership, our infotainment center stopped working. No radio, no nav., etc. The repairman briefly looked at the issue and told us that the vehicle would have to be left overnight because the infotainment center would have to be pulled and a new HDMI cable installed. A rental car was provided while my car was being serviced. My Yukon was ready the next day. I was then told that the infotainment issue had to do with an update; the device did not have to be pulled from the dash! This should have been done on the first day and I would not have been inconvenienced with making an additional trip to the dealership. Also, I had to ask to have the vehicle washed. It was run through the car wash at the Cadillac dealership. It did not do a very good job of washing. I had similar service done with my Lexus and they do an excellent job of cleaning the vehicle. More

Go the extra mile As a New Enclave owner my first service was very well done. If I may make a suggestion for owners under your maintenance plan, and receiving service As a New Enclave owner my first service was very well done. If I may make a suggestion for owners under your maintenance plan, and receiving service from your Dealership to receive a car wash after service would be walking that extra mile into the future for customer appreciation. More

Service The service manager, Larry, keeps me up to date with service to my Subaru Outback. He lets me know when I need to do major work other than oil change The service manager, Larry, keeps me up to date with service to my Subaru Outback. He lets me know when I need to do major work other than oil change and tire rotations. More

They are just too busy to deal with you. Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live p Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live person, the person you need is always "Away from their desk". You leave messages they never call back. The worst in the whole state of Florida. More

George did a great job I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they got me on my way when they anticipated they would. More

Professional and knowledgeable Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a knowledgeable and professional manner. I would highly recommend Lenny Mustari, my salesman. More