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Subaru of Naples - Service Center

Naples, FL

4.5
281 Reviews

281 Reviews of Subaru of Naples - Service Center

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April 11, 2025

Service dept and lease of 2025 auto Professional caring determined to assure long term relationship. This is my 2nd car transaction here More

by LESLIEALLAIN1
Recommend Dealer
Yes
Employees Worked With
Don Engel
Apr 11, 2025 -

Subaru of Naples responded

Hi Leslie, Thank you for your continued trust in DeVoe Buick GMC! We're grateful to have earned your business for a second time and are glad to hear our team provided professional and caring service. We're here whenever you need us and look forward to supporting you throughout your lease and beyond.

April 11, 2025

John was most professional and friendly. He explained my extended insurance coverage and told me exactly what the cost would be. More

by EPEDINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 11, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience! We're so glad to hear that John was able to assist you with professionalism and friendliness. We strive to ensure all our customers are fully informed and comfortable with their options, and it's great to know that John met those expectations. We appreciate your feedback!

April 11, 2025

While the service center got on the diagnostic for the car in good time I was completely taken for a rode for the cost of repair. I was quoted a price $6,000 more than what I actually paid at another repa More

by Frank
Service Communication
Recommend Dealer
No
Employees Worked With
Gary
Apr 15, 2025 -

Subaru of Naples responded

Hello Frank, Thank you for sharing your experience with us. We're pleased to hear the diagnostics were completed in a timely manner but regret that you felt the repair estimate was excessive. We always aim to provide honest and fair pricing, and we’re sorry that this was not your perception. Your feedback is important to us, and we will be reviewing the situation to make improvements where needed. .

April 11, 2025

The actual service at the dealership was good. Biggest problem I had was that after making my appointment, I received a text and 2 separate emails asking me to confirm that I was going to show up More

by AJMULHERN
Service Time
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2025 -

Subaru of Naples responded

Hi, Thank you for your feedback and for bringing this to our attention. We're glad to hear the service itself met your expectations, but we understand how frustrating the repeated confirmation requests must have been. We’ll be looking into our communication process to help avoid this kind of inconvenience in the future. Your input is truly appreciated.

April 10, 2025

I have been going to Devoe for 11 years because of the great service my Buick receives with each visit. .Gary takes care to listen to me and follows through with my requests. More

by roxiegal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service visits
Apr 11, 2025 -

Subaru of Naples responded

Hi, Thank you for choosing DeVoe for the past 11 years. We’re glad to hear that Gary continues to provide the attentive and reliable service you’ve come to count on. Your loyalty means a lot to us!

April 10, 2025

First time using the service at Devoe - Great service - will be back for my next service for sure! More

by MJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Snyder
Apr 11, 2025 -

Subaru of Naples responded

Hi, thank you for your kind words! We're thrilled to hear that your first experience with DeVoe Buick GMC was a great one. We look forward to seeing you again for your next service!

April 10, 2025

Everything and everybody wre great the price gorcthe service seemed high but what else is new More

by Hud32700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schultz in service
Apr 11, 2025 -

Subaru of Naples responded

Hi, thank you for your feedback! We're glad to hear that your experience with our team was great. We understand that pricing can sometimes be a concern, and we always aim to provide the best value along with excellent service. We appreciate your understanding and hope to assist you again soon!

April 10, 2025

I am always pleased with my service there. Gary is the best! Always professional and explains things very well More

by aramis0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 11, 2025 -

Subaru of Naples responded

Hi, and thank you for the great feedback! We're happy to hear that Gary continues to provide professional and clear service during your visits. We truly appreciate your loyalty to DeVoe Buick GMC!

April 10, 2025

Took nearly two hours and I had an appointment. The TPS monitor Deere not updated the last tire rotation, we’ll see if it was this time. More

by rwiegand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in sales
Apr 11, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your feedback. We apologize for the wait time and for any inconvenience regarding the TPS monitor. We appreciate your patience and hope to provide a smoother experience next time.

April 09, 2025

My first visit at new service location for me, excellent choice. Part of why I like Subaru so much is their service, this location holds the same great standards I'm accustomed to. More

by edrnolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 10, 2025 -

Subaru of Naples responded

Thank you for sharing your experience! We're thrilled to hear that our new service location met your high standards and provided the same great service you're accustomed to. We’re honored to be a part of your positive Subaru experience and look forward to assisting you again at DeVoe Buick GMC!

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