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Subaru of Naples - Service Center

Naples, FL

4.5
300 Reviews
Call Service Center (239) 649-1400

300 Reviews of Subaru of Naples - Service Center

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April 14, 2025

Repair took much longer than expected. . Inexplicable flat tire on day of release necessitating replacement. You were unable to locate source of significant and dangerous loss of pressure More

by MIKEAFINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia
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Apr 15, 2025 -

Subaru of Naples responded

Hello Mike, We apologize for the delay in your repair and the issue with the flat tire. We understand how frustrating it must have been to deal with a rapid loss of pressure, and we regret that we couldn’t locate the source of the problem right away. Your feedback is valuable, and we'll work to improve our processes to prevent situations like this in the future. If you have any further concerns, please don't hesitate to reach out. We appreciate your patience and understanding. .

April 13, 2025

Dependable and trustworthy Why What more do you want than dependable and trustworthy? O k More

by ANITAVOSS
Recommend Dealer
Yes
Employees Worked With
Johnny Ortiz
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Apr 14, 2025 -

Subaru of Naples responded

Hello, Thank you for your feedback! We’re glad to hear that you found us dependable and trustworthy. We believe these qualities are key in providing excellent service. If there's anything else we can do for you, feel free to let us know!

April 13, 2025

I have always had great service at Devoe, mostly attributed to the attention and personal responsiveness of Gary Harrison (Service Advisor) More

by dukepointer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harrison
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Apr 13, 2025 -

Subaru of Naples responded

Thank you for your loyalty to DeVoe Buick GMC! We're so glad to hear that Gary Harrison’s attention and responsiveness have consistently made your service visits a positive experience. We appreciate your support and look forward to welcoming you back next time!

April 12, 2025

Dealership very friendly, welcoming and professional. Seemed much more expensive than in Wisconsin. The cost to replace a set of plugs seemed very high. I also found it very unusual that I was charged fo More

by JURAN.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Apr 13, 2025 -

Subaru of Naples responded

Thank you for your feedback, Thomas. We’re glad to hear you found our team friendly and professional, but we understand your concerns regarding pricing. We always aim to be transparent and thorough in our estimates. If you’d like to discuss your invoice further, please don’t hesitate to reach out—we’d be happy to review it with you.

April 12, 2025

Did good job on time. They found the problem and fixed it properly. Good job. More

by FMENGELAGE
Recommend Dealer
Yes
Employees Worked With
Snyder
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Apr 13, 2025 -

Subaru of Naples responded

Thank you for your feedback! We’re glad to hear that our team was able to find and fix the issue promptly. We appreciate your trust in DeVoe Buick GMC and look forward to serving you again!

April 12, 2025

also man who checked me out. Done in time promised. Everyone professional. Also fair price. More

by reischka
Recommend Dealer
Yes
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Apr 13, 2025 -

Subaru of Naples responded

Thank you for your great feedback! We're glad to hear that we met our timing promise and provided professional service at a fair price. We appreciate your trust in DeVoe Buick GMC and look forward to serving you again!

April 12, 2025

Dave was our supervisor and he did an excellent job of informing us as to the progress of the work being done on our cars. More

by KBSNEDDON
Recommend Dealer
Yes
Employees Worked With
Dave was outstanding
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Apr 13, 2025 -

Subaru of Naples responded

Hi, Thank you for sharing your experience! We're glad to hear that Dave provided excellent communication and kept you informed throughout the process. We appreciate you choosing DeVoe Buick GMC and look forward to assisting you again in the future!

April 12, 2025

They were professional & helpful ,but I still miss Larry. My problem with lights not resolved. More

by LINPETE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Apr 13, 2025 -

Subaru of Naples responded

Thank you for your feedback. We're glad to hear that our team was professional and helpful, but we’re sorry to hear that your issue with the lights wasn't fully resolved. Please reach out to us so we can address the concern and make sure it's taken care of properly. We truly appreciate your continued support and understanding.

April 11, 2025

Not know what to say. Your group does a good job, but I do miss Larry. More

by KTC1111
Recommend Dealer
Yes
Employees Worked With
Joe then Matt
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Apr 11, 2025 -

Subaru of Naples responded

Hello, Thank you for the kind words. We truly appreciate your loyalty and support. Larry is certainly missed by all, but we’re grateful to continue serving you with the same level of care you’ve come to expect.

April 11, 2025

Service dept and lease of 2025 auto Professional caring determined to assure long term relationship. This is my 2nd car transaction here More

by LESLIEALLAIN1
Recommend Dealer
Yes
Employees Worked With
Don Engel
Report | Print
Apr 11, 2025 -

Subaru of Naples responded

Hi Leslie, Thank you for your continued trust in DeVoe Buick GMC! We're grateful to have earned your business for a second time and are glad to hear our team provided professional and caring service. We're here whenever you need us and look forward to supporting you throughout your lease and beyond.

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