Back

Subaru of Naples - Service Center

Naples, FL

4.6
390 Reviews

391 Reviews of Subaru of Naples - Service Center

Sort by
May 03, 2025

After multiple unsuccessful attempts to contact John for service, John reached out to me. Apologized several times. Gave me his cell phone number because the new communications system isn't always effective More

by GJMYSZKOWSKI
Recommend Dealer
Yes
Employees Worked With
John Oritz
May 03, 2025 -

Subaru of Naples responded

Hi, thank you for sharing your experience with us. We're glad to hear that John was able to connect with you and resolve the situation. We truly appreciate your patience and understanding as we work to improve our communication system. We're happy the service was successful this time and thank you for giving us the opportunity to make things right. If you need anything else, don't hesitate to reach out!

May 03, 2025

Competent Efficient and he is informative abd he is a good listener that is enough More

by JEBSTAR2
Recommend Dealer
Yes
Employees Worked With
John Ortiz
May 04, 2025 -

Subaru of Naples responded

Thank you for your feedback! We're glad to hear that you had a positive experience. It's great to know that you found the service to be efficient, informative, and attentive. We appreciate your kind words!

May 03, 2025

Service was great and so was the communication. Everything was timely and other members of the staff were helpful. More

by GRSCHMELZLE75
Recommend Dealer
Yes
Employees Worked With
Dave
May 04, 2025 -

Subaru of Naples responded

Thank you for the positive feedback! We’re thrilled to hear that you had a great experience with our team. It’s our goal to make everything smooth and efficient, and we’re happy to know that we met your expectations!

May 01, 2025

Brought our 2025 Subaru Forester in for a safety check, including checking tire pressures and potentially an oil change. Joe, our service rep, said we didn't need the oil change but that he would handle ev More

by CHRISSVARE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Service Rep
May 01, 2025 -

Subaru of Naples responded

Thank you, Chris! We're so glad to hear about your positive experience with Joe and our service team. It's great to know everything was taken care of efficiently, and that your Forester was delivered in top condition. We look forward to serving you again!

May 01, 2025

Exp Good service, excelente c0mmunication , punctuality, and kindness. The waiting room is very comfortable. Our asesor help us to connect the cellular with the screen Thank you More

by SUPECHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny is a very helpful and kind person
May 01, 2025 -

Subaru of Naples responded

Thank you so much for the kind review! We're glad to hear you had a great experience with our team—from the clear communication and prompt service to the comfortable waiting area. It’s wonderful to know your advisor was able to assist with connecting your phone as well. We truly appreciate your visit and hope to see you again soon!

May 01, 2025

Every experience there is excellent. Service turnaround time is excellent .price is reasonable. Any questions get resolved promptly. Johnny is an excellent advisor. Cos stopped by an More

by PMICHEL96
Recommend Dealer
Yes
Employees Worked With
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joh
May 02, 2025 -

Subaru of Naples responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences have been excellent, and we truly appreciate your loyalty. It's great to know that Johnny and Cos made such a positive impact during your visit. We’re honored to be your trusted Subaru dealership, and we look forward to continuing to provide you with exceptional service for years to come!

April 30, 2025

loaned me a car when i had unexpected repairs and needed to leave my car. great communication, kind and respectful More

by quinnj4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
johnny service
May 01, 2025 -

Subaru of Naples responded

Thank you for sharing your experience! We're so glad we could assist you with a loaner car during your unexpected repairs. It's our goal to provide excellent communication and respectful service. We appreciate your kind words and look forward to helping you again in the future!

April 30, 2025

We came in for just an oil change and a trip check. $1100 later we left and had to bring the car back because the TPMS light was still on. We then had to pay another $100 and even though we still thoug More

by BETHWFINN
Recommend Dealer
Yes
Employees Worked With
Johnny (Johnny is a 5!). It's the service department that I'm not sure about.
May 05, 2025 -

Subaru of Naples responded

Thank you for sharing your feedback. It’s important to us that your car is in top condition, and we regret that your service did not meet your expectations. Please reach out to us directly so we can discuss your concerns and make things right. We appreciate you bringing this to our attention.

April 28, 2025

The service agent was very helpful. He kept me informed with the work being done. More

by jnj2347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 29, 2025 -

Subaru of Naples responded

Hi there, Thank you for the great feedback! We're glad to hear that our service agent kept you informed and was helpful throughout your visit. We always strive to provide clear communication and top-notch service. We look forward to serving you again soon!

April 28, 2025

Everything went well as always. The place is neat and clean. They are all willing to listen and help. More

by acq3303fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 29, 2025 -

Subaru of Naples responded

Thank you for the positive feedback! We're so glad to hear everything went smoothly, and we truly appreciate your recognition of our clean and welcoming environment. It's our pleasure to listen and assist you whenever needed!

...
13
...