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Subaru of Naples - Service Center

Naples, FL

4.6
391 Reviews
Call Service Center (239) 649-1400

391 Reviews of Subaru of Naples - Service Center

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April 26, 2025

Professional, courteous, Johnny communicated well and made sure my car was completed on time, even though short staffed and very busy. Great follow and caring. More

by dystrobl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny in service, no sales interaction this visit
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Apr 28, 2025 -

Subaru of Naples responded

Thank you for your kind words! We’re so glad to hear that Johnny provided excellent service, even during a busy time. Clear communication and timely service are top priorities for us, and it’s wonderful to know he was able to meet your needs while showing care and professionalism. We truly appreciate your feedback and look forward to assisting you again in the future!

April 26, 2025

We had the back tire sensors replaced, and the tires rotated. Good job. We also got our car washed! More

by MTOHAIR
Recommend Dealer
Yes
Employees Worked With
Gary
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Apr 28, 2025 -

Subaru of Naples responded

Hi! Thank you for the great review. We're happy to hear the tire sensor replacement, tire rotation, and car wash met your expectations. We appreciate your feedback and look forward to assisting you again at DeVoe Buick GMC!

April 26, 2025

Very expensive oil change, rotate tires, change some filters. $300 is a lot of money More

by KEYSROCK2
Recommend Dealer
Yes
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for sharing your feedback. We understand that the cost of services can be a concern, and we strive to offer transparent pricing for the quality of care and convenience we provide. If you have any questions or would like to discuss options for future services, please don’t hesitate to reach out. We look forward to serving you again.

April 26, 2025

I had a 10:30 appointment to have my rear view mirror changed. I waited 1 1/2 hours. Way too long. And labor was $86. It didn’t even take 15 minutes to fix. I think it was so high because I had insurance More

by Donna keazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for your feedback, Donna. We truly apologize for the wait time you experienced and for any frustration caused by the labor charges. Your feedback is important to us, and we appreciate your business. If you have any further concerns or questions, please feel free to reach out so we can discuss further.

April 26, 2025

I have left voice mials, e. ials, and texts to John over three days with no response. I have had my Forester serviced in the Chicago area and someone calls back within 60 minutes More

by GJMYSZKOWSKI
Recommend Dealer
No
Employees Worked With
John Ortiz
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for sharing your experience, Gary. We're sorry for the lack of response you’ve received — that’s not the experience we aim to provide. We truly value your time and feedback, and we’ll address this with our team to ensure better communication moving forward. Your concerns are important to us, and we appreciate your patience as we work to improve.

April 26, 2025

Easy to get an oil change and tire rotation . Great service and responsive to concerns ! More

by PEGBOARD23088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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Apr 28, 2025 -

Subaru of Naples responded

Hi! Thank you for the great feedback. We're glad to hear that getting an oil change and tire rotation was easy, and that you received great service. We appreciate your trust in DeVoe Buick GMC!

April 26, 2025

Knowledgeable, professional and caring. Great at cleaning the car also. Is that long enough? Why so much More

by ander100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Apr 28, 2025 -

Subaru of Naples responded

Hi! Thank you for your kind words. We're glad to hear you had a great experience with our knowledgeable, professional, and caring team, and that your car was cleaned to your satisfaction. We appreciate your feedback!

April 26, 2025

Just an oil change this time but it was quick and easy and was informed about future needs More

by ROYJ7007
Recommend Dealer
Yes
Employees Worked With
Gary
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Apr 28, 2025 -

Subaru of Naples responded

Hi! Thank you for your feedback. We're glad to hear your oil change was quick and easy, and that you were kept informed about future needs. We appreciate your trust in us!

April 25, 2025

No. See comments above!!!! This is the about the third or fourth text and/or email I have received from you about my experience on servicing my car there More

by AJMULHERN
Recommend Dealer
No
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for your feedback, and we apologize for the repeated messages you've received. We appreciate you bringing this to our attention, and we’ll make sure it’s resolved promptly.

April 25, 2025

It was fine as usual Work was done efficiently and car was washed and cleaned More

by herk268
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Apr 25, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad to hear everything went smoothly and that your vehicle was returned clean and ready to go. We appreciate your continued trust in us and look forward to seeing you next time!

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