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Subaru of Naples - Service Center

Naples, FL

4.6
390 Reviews
Call Service Center (239) 649-1400

390 Reviews of Subaru of Naples - Service Center

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April 20, 2025

Even the marketing co can’t get it right. I went to Devoe Buick and it was HORRIBLE. Service Manager is condescending and patronizing and Completely mean. I hate this place More

by 17TABOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris in Service
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Apr 22, 2025 -

Subaru of Naples responded

Hi, We're truly sorry to hear about your negative experience at DeVoe Buick, and we sincerely appreciate you sharing your feedback. At Subaru of Naples, we strive to provide exceptional service, and it’s disappointing to hear that you had a less than pleasant experience. If there's anything we can do to assist you moving forward or if you’d like to discuss further, please feel free to reach out. We're here to help and make your experience a positive one.

April 19, 2025

The service was excellent, professional, very friendly, I am very satisfied with Subaru. Thank you More

by DIGNAMARIA2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team. We take pride in providing professional and friendly service, and we're so glad you're satisfied with Subaru. We truly appreciate your feedback and look forward to serving you again!

April 19, 2025

Returned for "first service" and wheel recall. Elected to wait. The waiting room was clean with available coffee etc. Pleasant experience. Staff were helpful and efficient. More

by fred.ball
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Service
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Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience with us! We're glad to hear that your visit for the first service and wheel recall went smoothly. It’s great to know you were comfortable in our clean waiting area and that our staff provided helpful and efficient service. We appreciate your feedback and look forward to serving you again!

April 19, 2025

Everything was excellent. This is the second attempt at writing because this page timed out on me. More

by TPRISBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harrison
Report | Print
Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you for your feedback! We’re so glad to hear everything was excellent during your visit. We look forward to serving you again in the future!

April 19, 2025

I came in with a dead battery and needed a rush job because I have a lead volunteer job at a Catholic church where Thursday night in preparing for the Lords supper is one of the biggest Holy holidays o More

by MISSKKSMILE
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you so much for your kind words! We’re so glad Matthew and Johnnie could help get you back on the road quickly, especially given the importance of your volunteer work. We truly appreciate you recognizing their efforts. We’re grateful for your trust in Subaru of Naples, and we look forward to serving you again in the future!

April 19, 2025

Great service and felt like the team wanted to treat us with respect. Found effective solutions for all our issues More

by tgrissen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any sales
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Apr 19, 2025 -

Subaru of Naples responded

Thank you for the wonderful feedback! We're glad you felt respected and well taken care of by our team. It's great to hear we could find effective solutions for your concerns. We appreciate you choosing Subaru of Naples!

April 19, 2025

It was the most pleasant experience of purchasing a new vehicle making this the 39th vehicle I have owned in a lifetime. More

by MARTOO69
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack DeVoe
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Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing such wonderful feedback! We're thrilled to hear that your experience with us was the most pleasant out of the 39 vehicles you've owned. It means a lot to us that we could make your purchase experience memorable. We truly appreciate your trust in Subaru of Naples and look forward to assisting you again in the future!

April 19, 2025

Always pleasant, helpful, respectful, clean and cozy waiting area. Love the freshly bake cookies and coffee while I wait. More

by DJMT2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Apr 19, 2025 -

Subaru of Naples responded

Thank you for the wonderful feedback! We're happy to hear our team continues to provide a pleasant and respectful experience, and that you enjoy the cozy waiting area—especially the cookies and coffee! We appreciate you choosing Subaru of Naples.

April 19, 2025

Excellent service and great attention to detail. Good quality and the vehicle was returned in great condition. More

by jlewitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Apr 19, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're happy to know you were pleased with the quality of service and the care taken with your vehicle. It’s always our goal to deliver top-notch results at Subaru of Naples!

April 19, 2025

Mathew was great to work with on my maintenance service. He knew I needed the car back by three and he made it happen Thank you. More

by rickgroveman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Apr 20, 2025 -

Subaru of Naples responded

Hello Rick, Thank you for your feedback! We're so glad to hear that Mathew took great care of you during your maintenance service and made sure your car was ready by the time you needed it. We truly appreciate your trust in us, and we look forward to continuing to serve you. Thanks again!

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