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Subaru of Naples - Service Center

Naples, FL

4.6
427 Reviews

427 Reviews of Subaru of Naples - Service Center

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June 22, 2025

Pleasant greeting when arrived, good, timely communication, assistance with all concerns. Accurate cost. Speedy check in and pickup process More

by NJHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Jun 23, 2025 -

Subaru of Naples responded

Thank you for the positive feedback. We’re glad you experienced a pleasant greeting, clear communication, and smooth service from check-in to pickup. We appreciate you trusting us with your vehicle.

June 21, 2025

I don’t like writing essays only yes or no, please stop asking me to write essays, Please!!!!! More

by MAGRUDER83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t contact sales
Jun 23, 2025 -

Subaru of Naples responded

Thank you for the 5-star rating! We're happy to hear you had a great experience and appreciate your support.

June 21, 2025

Good responsiveness. Easy to schedule the work. Good turnaround time. Shuttle ride both ways was great. More

by Paul Stacy
Recommend Dealer
Yes
Employees Worked With
Joseph
Jun 23, 2025 -

Subaru of Naples responded

Thank you, Paul. We’re glad scheduling was easy, the turnaround time met your expectations, and you enjoyed the shuttle service both ways. We appreciate your feedback.

June 21, 2025

Everyone very pleasant and the work was done in a timely manner. My service adviser Matthew was great. More

by debbie38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Jun 23, 2025 -

Subaru of Naples responded

Thank you, Debbie. We're pleased to hear you had a positive experience and that Matthew provided excellent service. We appreciate your feedback.

June 20, 2025

I was never never never never at at at at at this this this dealer. More

by VALUSJT
Recommend Dealer
No
Employees Worked With
Mr nobody
Jun 27, 2025 -

Subaru of Naples responded

Hi, we apologize for the mix-up. It appears there was an error, and we will promptly remove your contact information from our system. Thank you for your understanding.

June 20, 2025

Everyone polite especially my service advisor John Ortiz. Helpful and answered all my questions. I will return for further service as it comes necessary. More

by nolimit49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Jun 21, 2025 -

Subaru of Naples responded

Hi, thank you for the kind words! We're glad John Ortiz and the team were polite, helpful, and answered all your questions. We look forward to serving you again at Subaru of Naples!

June 20, 2025

Gary the service advisor is great about informing the vehicle owners the problem at hand and how to resolve the issue at hand. More

by Elitealex
Recommend Dealer
Yes
Employees Worked With
Gary Harrison
Jun 21, 2025 -

Subaru of Naples responded

Hi, thank you for your feedback! We're happy to hear that Gary does a great job keeping you informed and explaining how to resolve any issues. We truly value your continued trust in our service team.

June 20, 2025

Matthew was very thoughtful and helpful when asked questions about service rendered. I am very happy with service. I just wished you had a service to taxi clients when waiting for work done. Perhaps t More

by JOANNEKWALKER
Recommend Dealer
Yes
Employees Worked With
Matthew
Jun 21, 2025 -

Subaru of Naples responded

Hi Joanne, thank you for your feedback. We're glad Matthew was thoughtful and helpful with your service questions. We appreciate your suggestion about a taxi service and will take it into consideration to improve the experience.

June 19, 2025

John was very nice. Suggested what I needed and let me know what had to be done. More

by mgershen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ortiz
Jun 19, 2025 -

Subaru of Naples responded

Thank you for the feedback! We're glad to hear John took the time to explain everything clearly and made sure you knew exactly what was needed. We appreciate your visit!

June 19, 2025

I was given closely attention by Johnny Oritz. He explained clearly what my car needed. More

by JANIEPRSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Oritz in service department
Jun 20, 2025 -

Subaru of Naples responded

Hi, thank you for your feedback! We’re glad Johnny Ortiz gave you close attention and clearly explained what your car needed. We appreciate you sharing your experience!

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