Subaru of Naples - Service Center

Made appointment on line in advance. Service advisor was quick and helpful- also informed me that it was his last day there. I chose to wait for my car in lounge. Lounge is rather sma Service advisor was quick and helpful- also informed me that it was his last day there. I chose to wait for my car in lounge. Lounge is rather small for all the customers waiting. Could use more of the comfortable chairs as most customers there are older & wait time can take up to a few hours. I appreciate the snacks, water & coffee. Also noted that the area was cleaned up and restocked a few times while I was there. Everything looked very clean and my car was ready in less than 3 hours. I was pleasantly surprised to get a video from the service department showing my engine filter before being replaced and other checks on the car. I like that they inform me that breaks are good but will most likely need to be replaced by next service. More

Worked us in to replace a part that had come in. Washed our call while we waited. Very helpful and friendly. Washed our call while we waited. Very helpful and friendly. More

I am happy with the service. But what do I know? Took longer than I expected; a full day and a half! But what do I know? Took longer than I expected; a full day and a half! More

Good service, very prompt and car leanded before handing it back. Nice job from all. it back. Nice job from all. More

I was given a loaner car. When I returned it I requested written confirmation that I returned it without any damage. I was told that is not normal procedure and Matt said he w When I returned it I requested written confirmation that I returned it without any damage. I was told that is not normal procedure and Matt said he was busy and may be able to write a note for me later. This was unacceptable to me. I had to go to the manger of the facility and made my request. He then assisted me. When I was given a car loaner there was no help getting me accustomed to using this car (key fob, controls, etc). Also the car was at the end was not done due to car wash equipment not working. I found customer service at the fron desk with Matt severely lacking. More

Nice people. Knowledgeable. Great techs David Strauss is great. High labor rate but good work Knowledgeable. Great techs David Strauss is great. High labor rate but good work More

Very professional in their operation. The waiting room is very comfortable and welcoming with available coffee and drinks as well as snacks The waiting room is very comfortable and welcoming with available coffee and drinks as well as snacks More

I love the dealership. Dave Strauss is so kind and caring while so very busy Dave Strauss is so kind and caring while so very busy More

I was able to easily book appointment online dealer was waiting for my arrival took the vehicle bavk and returned it ready to go and clean. waiting for my arrival took the vehicle bavk and returned it ready to go and clean. More

I always have a good experience when Devoe services my car. All personnel are polite and helpful , and the service has been quick. car. All personnel are polite and helpful , and the service has been quick. More