Subaru of Naples - Service Center

Two weeks ago I gave 1 star review . Working with Greg Prudente I am satisfied with follow up work on my car.they replaced the damaged part in my car. couldn’t be happier. Thank you Greg! Prudente I am satisfied with follow up work on my car.they replaced the damaged part in my car. couldn’t be happier. Thank you Greg! More

I had my 2013 Subaru in for a recall on the engine maybe a year or two back. Unsurprising there was another defect that was found and needed to be fixed( seems to be a Subaru dealer feature: Even Fort Myer a year or two back. Unsurprising there was another defect that was found and needed to be fixed( seems to be a Subaru dealer feature: Even Fort Myers dealer finds side issues every time something is to be fixed when on warranty.). but my biggest gripe was the flat battery the next day cause they didn't rewire the alternator properly More

Made my appointment for 9:30 3 days early, got here on time. Oil change and fuel filter 2 1/2 hours will not be back time. Oil change and fuel filter 2 1/2 hours will not be back More

Called, setup appt. for 9:30 today. When I arrived I was told by service writer they wouldn't get to it until at least tomorrow. When I service truck at Hendricks GMC in NC., I drive in and they take it ri told by service writer they wouldn't get to it until at least tomorrow. When I service truck at Hendricks GMC in NC., I drive in and they take it right to the service bay, back in 1.5h. I said to service writer if that's the case I will bring it in tomorrow, He said then you will have to wait another day. Since service management here is totally lacking I am not sure I want them working on my truck. Ended up leaving. More

The service writer I live in Indiana but have a vacation home on Marco Island. I have used DeVoe service for both my Cadillac and my GMC Sierra over the last couple of I live in Indiana but have a vacation home on Marco Island. I have used DeVoe service for both my Cadillac and my GMC Sierra over the last couple of years when I'm in Florida. I have always been completely satisfied with the reception and care from the service writers. My truck was recalled for a break issue back in November which I then took to the dealer in Indiana. On my trip down I experienced some issues with the breaking when I stopped for fuel. When I got to my home on Marco and pulled into my parking spot I had no breaks.. I was late Monday night so Tuesday morning (01/14/20) I called DeVoe service and explained what I experienced and wanted to tow it in I was given the name of Bald Eagle Towing and was very happy with there response time. I understood that I could wait while the truck was serviced but it may take a while. Didn't get the same warm and fuzzy from the service writer. She said she was slammed and that it would be two or three days before they could look at it. She said she would call when they ad it fixed. I explained that I needed to get back to Marco Island and she asked if I wanted a rental vehicle and she could called Enterprises and they pick me up. I waited over 30 minutes went back to the service writer and asked if I needed to do o get a rental. She called them again and they came about 10 minutes later. At noon today (01/15/20) I called today to see if they looked at the truck but the service writer was not at her desk and I was told they would have her call me. It took 2 hours for her to return the call. At that time she said the tech was just finishing up and she would call and let me know when he was done. At 4:00p I called again to see why the truck was not completed and was told the tech needed to pull the something apart and they would not be done today. I am really disappointed in the lack of concern/service from the service writer after having received exceptional service in the past. More