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Subaru of Naples - Service Center

Naples, FL

4.5
337 Reviews

337 Reviews of Subaru of Naples - Service Center

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May 17, 2025

Always friendly and knowledgeable. I might be able to get some services cheaper elsewhere, but I trust them to take the best care of my car. More

by hoosier5586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny in Service
May 19, 2025 -

Subaru of Naples responded

Thank you for trusting DeVoe Buick GMC with your car! We're glad our friendly and knowledgeable team gives you confidence in the care we provide. We appreciate your loyalty!

May 17, 2025

Very helpful every visit, they tried to sort out problems on the spot which was helpful. More

by MICHAELP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John ortiz
May 19, 2025 -

Subaru of Naples responded

Hi Michael, Thanks for your feedback! We’re glad our team could help and address issues promptly during your visits. We appreciate your continued trust in Subaru of Naples.

May 19, 2025 -

Subaru of Naples responded

Thanks for the feedback, Michael! We're happy to hear our team at DeVoe Buick GMC is consistently helpful and works to resolve issues quickly. We appreciate your loyalty!

May 17, 2025

Good lounge, good service and advice from Chris. Comfortable experience. Nice wash job., as well. More

by WGPDC9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Snyder
May 20, 2025 -

Subaru of Naples responded

Hi, Thank you for your feedback! We’re glad you enjoyed the lounge, received great service and advice from Chris, and had a comfortable experience. It’s also great to hear you appreciated the wash job. We look forward to serving you again at DeVoe Buick GMC!

May 17, 2025

Never been to Naples Subaru, so not sure why I got a survey from them! More

by mjwithorn
Recommend Dealer
No
Employees Worked With
Na
May 20, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 16, 2025

I have never been my more upset with this representative Joseph Rondinrlli. I expected a message with the status of my car. This guy left work early and failed to let us know what was wrong with my car. I l More

by CRUELLADEVLL102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joesph Rondinelli -0
May 21, 2025 -

Subaru of Naples responded

We apologize for the lack of communication and any frustration it caused. We value your business and would like to resolve this. Please reach out so we can assist you directly.

May 16, 2025

I have always had a good experience with the dealership. In the past we were able to get our car washed anytime but that stopped. It would be great if that was resumed. More

by sjr363
Recommend Dealer
Yes
Employees Worked With
Joe Rondinelli
May 17, 2025 -

Subaru of Naples responded

Thank you for your continued support and kind words. We're glad you've consistently had a good experience with us. We appreciate your feedback about the car wash service and will certainly share it with our team for consideration.

May 16, 2025

Greata followup from service advisor(Joseph). Unfortunately, I had to return a second time to fix the problem that appeared after the first service for the tire More

by KAY.COMBS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
May 17, 2025 -

Subaru of Naples responded

Thank you for your feedback. We're glad Joseph provided great follow-up, and we apologize for the inconvenience of needing a second visit. We appreciate your patience and are committed to resolving the issue.

May 16, 2025

Good customer care ! Easy to reach out and schedule an appointment for service. Last week, I got oil changed and tire rotation. However, air cap of the tire is missi More

by SAYEDISLAM06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John ortiz
May 17, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 16, 2025

Nice waiting area with incredible peanut butter cookies. Other snacks also available Updated frequently via text. More

by gragsdale29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service
May 17, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're glad you enjoyed the waiting area—especially the peanut butter cookies—and that the text updates kept you informed. We appreciate you choosing DeVoe Buick GMC!

May 15, 2025

Service, as always, was friendly, prompt, accurate and professional. I was kept posted on the progress and, when work was completed, a comprehensive review was given. Excellent service!! More

by BABYSURGERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Subaru of Naples responded

Hello, and thank you for your wonderful feedback! We're happy to hear that Subaru of Naples continues to provide friendly, prompt, and professional service. Keeping you informed and providing a thorough review is important to us. We appreciate your loyalty!