Subaru of Naples - Service Center

I had a 10:30 appointment to have my rear view mirror changed. I waited 1 1/2 hours. Way too long. And labor was $86. It didn’t even take 15 minutes to fix. I think it was so high because I had insurance changed. I waited 1 1/2 hours. Way too long. And labor was $86. It didn’t even take 15 minutes to fix. I think it was so high because I had insurance covering it. They wanted to make more money than was necessary. More

Very expensive oil change, rotate tires, change some filters. $300 is a lot of money filters. $300 is a lot of money More

I have left voice mials, e. ials, and texts to John over three days with no response. I have had my Forester serviced in the Chicago area and someone calls back within 60 minutes ials, and texts to John over three days with no response. I have had my Forester serviced in the Chicago area and someone calls back within 60 minutes if I can't get through. Usually, some answers in Service there and helps me. I apparently gave to be standing in front of John and the service is just OK. I am not a Karen, but this sucks. Maybe I can get better responsiveness in Fort Myers or Serasota dealerships. Fix this! Gary More

Professional, courteous, Johnny communicated well and made sure my car was completed on time, even though short staffed and very busy. Great follow and caring. made sure my car was completed on time, even though short staffed and very busy. Great follow and caring. More

No. See comments above!!!! This is the about the third or fourth text and/or email I have received from you about my experience on servicing my car there See comments above!!!! This is the about the third or fourth text and/or email I have received from you about my experience on servicing my car there on 4/9/25.I have responded to a couple of them and am getting tired of receiving them. Please cease and desist!!! More

1 1/2 hour for oil change with appointment, TOO LONG Promised Wash. Not done. Counter personnel were great. Promised Wash. Not done. Counter personnel were great. More

It was fine as usual Work was done efficiently and car was washed and cleaned was washed and cleaned More

Excellent customer service provided by Matt and reasonable turnaround time. The waiting area was clean and comfortable. reasonable turnaround time. The waiting area was clean and comfortable. More

They are knowledgeable and helpful. They do their best to listen carefully, explain clearly and keep you informed of what to expect They do their best to listen carefully, explain clearly and keep you informed of what to expect More

My advisor Joe was top notch, paid on line. Work was done quickly! Would definitely recommend. Work was done quickly! Would definitely recommend. More