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Subaru of Naples - Service Center

Naples, FL

4.5
337 Reviews

337 Reviews of Subaru of Naples - Service Center

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May 15, 2025

John at the service desk was wonderful! Very professional and knowledgeable. I was very pleased with the speed of service. Patricia Petkovski More

by JGPQUESSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 16, 2025 -

Subaru of Naples responded

Hi Patricia, and thank you for sharing your experience! We're glad John at the service desk provided professional and knowledgeable service, and that you were pleased with the speedy service. We appreciate you choosing Subaru of Naples!

May 15, 2025

I always have a great experience at Naples Subaru. They keep me informed about progress and they don’t try to upsale me. I live in Ft. Myers and could go to the dealer ip here which is much closer but More

by kevinjones2519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in service
May 16, 2025 -

Subaru of Naples responded

Hello Kevin, thank you for your loyal support! We're happy to hear that you appreciate our honest communication and service, even choosing us over a closer dealer. We’ll keep doing our best to make every visit a positive experience for you. Thanks again for trusting Subaru of Naples!

May 17, 2025 -

Subaru of Naples responded

Thank you, Kevin! We’re honored that you chose Subaru of Naples even with other options nearby. We’ll keep working hard to make sure every visit lives up to your expectations—looking forward to seeing you and your wife again!

May 14, 2025

Johnny is fabulous! Always a good experience. I have found the service department to b very efficient and helpful. More

by evonnemw.woloshyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny (service)
May 15, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're lucky to have Johnny on our team, and we're glad each visit has been a positive one. It's wonderful to know our service department has consistently met your expectations. We appreciate your continued trust in Subaru of Naples!

May 14, 2025

I’m always greeted with a smile. Everyone is very professional. I like that the service mechanic sends a video of what’s bring done to my car and I never feel pressured to do anythin More

by Debby Pisani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’ve only dealt with the service dept people
May 15, 2025 -

Subaru of Naples responded

Thank you, Debby! We’re happy to know you feel comfortable and well taken care of during each visit. It’s great to hear you enjoy the technician videos and never feel pressured—that’s exactly the experience we aim to provide. We appreciate your kind words and continued loyalty to Subaru of Naples!

May 14, 2025

Efficient and customer-focused. I also appreciate a free-rental if the service takes longer than 2-3 hours More

by SAMKARMAD19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Rondinelli, Service
May 15, 2025 -

Subaru of Naples responded

Thank you, Sam! We’re glad you found our team efficient and focused on your needs. We're also happy to provide a rental when needed—your time is valuable, and we appreciate you choosing Subaru of Naples!

May 12, 2025

Service rep Gary is one of the best ever. Service tech diagnosed the problem quickly, installed the part, tested truck and I am back in business. Good job. More

by john@kallunki.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary in service
May 13, 2025 -

Subaru of Naples responded

Hi John, thanks for the great feedback! Gary is indeed one of our best, and we’re glad our service tech quickly diagnosed the issue, installed the part, and got your truck back in business. We appreciate you choosing DeVoe Buick GMC!

May 12, 2025

I went to DeVoe GMC to have my car repaired. I was hesitant to go because I felt that the previous time I went that I was not treated fairly. So I went back with a major repair needed and wan More

by BFOCKLER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of the names
May 17, 2025 -

Subaru of Naples responded

Hello, I’m sorry to hear your recent visit fell short of expectations. It’s unfortunate that the service details weren’t clear and that you’re now encountering a park indicator warning. We appreciate you bringing this to our attention and will review our procedures to help prevent similar situations in the future.

May 10, 2025

Very accommodating with giving me a rental so I could keep my appointments and staying open until 6:00 so I could exchange them. More

by stewarsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
May 11, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad you experienced great service and responsiveness from the team at DeVoe Buick GMC.

May 10, 2025

Very satisfied Johnny my service technician is great! Always answers all my questions and very courteous! Thank you! More

by PHYLLISBELZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Subaru of Naples responded

Thank you, Phyllis! We're so glad to hear you're very satisfied with your experience and that Johnny continues to provide courteous, knowledgeable service. We truly appreciate your kind words!

May 10, 2025

The service and professionalism was great. The facility is top notch.. I will return again. More

by MAUIJEANIE202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Subaru of Naples responded

Thank you, Jeanie! We're so glad to hear you were pleased with the service, professionalism, and our facility. We appreciate your kind words and look forward to welcoming you back to Subaru of Naples in the future.

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