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Subaru of Naples - Service Center

Naples, FL

4.5
268 Reviews
Call Service Center (239) 649-1400

268 Reviews of Subaru of Naples - Service Center

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April 25, 2025

1 1/2 hour for oil change with appointment, TOO LONG Promised Wash. Not done. Counter personnel were great. More

by LIEGL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Subaru of Naples responded

Thank you for your review, Liegl. We apologize for the delay you experienced with your oil change and that the wash was not completed as promised. We understand your time is valuable, and we truly appreciate your patience. We’re glad to hear that our counter personnel provided great service — we’ll be sure to address your concerns with the team to ensure a smoother experience next time. We look forward to serving you better in the future.

April 24, 2025

Willing to work with you understanding, exceptional service Would certainly work with them again and would recommend them More

by CAITLYNPANDELL
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 25, 2025 -

Subaru of Naples responded

Hello Caitlyn, Thank you for your kind words! We're so glad to hear that our team at Subaru of Naples was able to work with you and provide exceptional service. It's wonderful to know that you would recommend us, and we truly appreciate your trust. We look forward to assisting you again in the future!

April 24, 2025

Gary was able to have the car fixed the same day we dropped it off. We were not able to pick it up the next day as we were out of town the rest of the day. Let us know what was going on and very helpfu More

by Rdusza01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harrison
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Apr 25, 2025 -

Subaru of Naples responded

Hello, Thank you for your kind words! We’re thrilled to hear that Gary was able to get your car fixed quickly and that he kept you informed throughout the process. We’re grateful for your 5-star review and are glad we could provide the service you needed. We look forward to assisting you again in the future!

April 24, 2025

The service was amazing. Everyone was extremely nice and attentive. The lounge was clean and they even had warm cookies! More

by DSCAMPER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience with us! We're so glad to hear that you had such a positive visit to Subaru of Naples. Our team strives to provide excellent service, and we're happy to know you felt well taken care of. Plus, we're glad you enjoyed the warm cookies!

April 23, 2025

Propped and courteous service updated through the process always very happy with my experience at Subaru More

by MGARCIA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 24, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're glad to hear you received prompt and courteous service and felt well-informed throughout your visit. We truly appreciate your continued trust in Subaru of Naples!

April 23, 2025

There were no problems, but the cost was $25. 00 more than I expected. The tax was expected, the misc charges were nit. More

by SPINJIMNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Apr 24, 2025 -

Subaru of Naples responded

Thank you for your feedback. We're glad to hear there were no issues with the service, but we understand your concern about the unexpected charges. We’ll be sure to review this with our team to ensure transparency moving forward. If you’d like to discuss the charges further, please don’t hesitate to reach out.

April 23, 2025

Profesional and fast. Professional and fast. Picked truck up in the morning and wadonr before noon. Thank you More

by kraig.jan
Recommend Dealer
Yes
Employees Worked With
Gary
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Apr 24, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad to hear the team at Subaru of Naples delivered professional and fast service, and that your truck was ready before noon. We appreciate your trust in us!

April 23, 2025

Fast efficient service an reasonably priced. Friendly service management with coffee an snacks in the waiting room. More

by JCCMIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Josselyne Martinez Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad you enjoyed the fast, efficient service and found our waiting area comfortable. We appreciate you choosing Subaru of Naples and look forward to your next visit!

April 22, 2025

I called for updates on my vehicle. Was given 1 date and then another for completion. I understand you had to order and wait on parts. Someone defaced a Trump sticker that I did not app More

by Bethanycarroll13
Recommend Dealer
Yes
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Apr 23, 2025 -

Subaru of Naples responded

Thank you for your feedback, Bethany. We apologize for the confusion regarding the completion dates and understand how frustrating that can be. We also regret the issue with the sticker and take your concerns seriously. Please know that we are addressing this internally to prevent it from happening again. If there's anything else we can do to assist, don't hesitate to reach out.

April 20, 2025

THE STAFF AND THE SERVICES ARE PHENOMENAL! ALWAYS A PLEASANT EXPERIENCE WHEN I GO THERE. More

by goodlandgal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ortiz
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Apr 20, 2025 -

Subaru of Naples responded

Hi there, Thank you so much for your amazing feedback! We're delighted to hear that you consistently have a pleasant experience with our team and services. We look forward to welcoming you back soon!

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