Back

Subaru of Naples - Service Center

Naples, FL

4.5
337 Reviews

337 Reviews of Subaru of Naples - Service Center

Sort by
May 10, 2025

Joe was excellent to work with. Car was repaired and returned to me in a timely manner. More

by georgewkf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Subaru of Naples responded

Hello George, Thank you for your kind words! We’re glad to hear that Joe provided excellent service and that your car was repaired and returned in a timely manner. We appreciate your feedback and look forward to assisting you again in the future!

May 10, 2025

Johnny does a great job! It’s great to have a service rep that you trust. Always very polite and respectful! More

by wscrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales dept. ?
May 11, 2025 -

Subaru of Naples responded

We appreciate your thoughtful feedback! It’s great to hear that Johnny continues to provide polite, respectful service you can rely on. Thank you for choosing Subaru of Naples!

May 10, 2025

Service rep Matt was very professional and helpful. Because 60k service is extensive he set me up in a loaner. Very customer centered. More

by walworthjim0045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a service visit
May 11, 2025 -

Subaru of Naples responded

Hello, Thank you for sharing your experience! We’re happy to hear that Matt provided professional and helpful service, and that he took the extra step of setting you up with a loaner for your 60k service. We truly value your feedback and are glad to know you had a positive experience!

May 10, 2025

I took my 2025 At4x AEV GMC 2500 in to have my tailgate repaired. When I picked up my truck the wrap on the tailgate was not installed right. I did bring it up to my service adviser. This means I’ll have t More

by TKDMASTER871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Golden
May 13, 2025 -

Subaru of Naples responded

Thank you for sharing your experience. We understand how inconvenient it can be to return for a follow-up repair, especially with the distance you travel. We're glad to hear the collision center will handle the wrap at no extra cost, and we appreciate your patience as Julie coordinates the next steps. If there's anything further we can do to assist, please don’t hesitate to let us know.

May 10, 2025

Service department is the worst. Did not fix what I brought vehicle in for. Brought it back and still did not fix problem. Now they want me to bring it back a third time. I am go More

by helies4653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Harrison
May 13, 2025 -

Subaru of Naples responded

Hello, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide excellent service, and we sincerely apologize for not meeting your expectations. We’d like to make this right. Please feel free to reach out to us at your convenience so we can make this right. We’re committed to resolving this for you. Thank you for your patience.

May 10, 2025

Great responsiveness, great service . ............... .. .. .. .. .. .. . .. .. .. . More

by dukepointer
Recommend Dealer
Yes
Employees Worked With
Gary Harrison, Buick/GMC service
May 11, 2025 -

Subaru of Naples responded

Thank you for the kind words! We're glad you experienced great service and responsiveness from the team at DeVoe Buick GMC.

May 09, 2025

I don't know about the dealership but Matthew went above and beyond what I expected. More

by 19TNICASTRO62
Recommend Dealer
Yes
Employees Worked With
Matthew
May 09, 2025 -

Subaru of Naples responded

Thank you for sharing your experience! We're thrilled to hear that Matthew went above and beyond to meet your expectations. We’ll be sure to pass along your kind words. We look forward to serving you again in the future!

May 09, 2025

Subaru of Naples is an excellent dealership. I have had the pleasure of experiencing service from Parts, Sales and Service. They are 100% in all areas. They believe in treating each customers w More

by TAMULA43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service
May 10, 2025 -

Subaru of Naples responded

Thank you so much for sharing your experience with Subaru of Naples! We're proud to hear that every department has met your expectations. Matt will be especially pleased to know his efforts stood out. Your trust and recommendation mean a lot!

May 09, 2025

Johnny did a great job. Devin in parts is very helpful and very knowledgeable. The techs are efficient. More

by TADAMS127
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
May 10, 2025 -

Subaru of Naples responded

Hi, We really appreciate your kind words! It’s great to hear that Johnny, Devin, and our technicians all contributed to a smooth and helpful experience at Subaru of Naples.

May 09, 2025

DeVoe has a great service department with professional and helpful workers that communicate well and are focused on driving safety. More

by SUEMAHANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in the service department was very helpful and communicated very well what was going on with the car and what was necessary. He coordinated for an Uber when we had unexpected extra work. Very helpful, thank you!
May 10, 2025 -

Subaru of Naples responded

Thanks so much, Sue! We’re happy to hear our service team made a great impression with their professionalism and focus on safety.

...
5
...