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Subaru of Naples - Service Center

Naples, FL

4.5
268 Reviews
Call Service Center (239) 649-1400

268 Reviews of Subaru of Naples - Service Center

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April 20, 2025

Very clean and efficient dealership. Scotty was very easy to work with. The process went very quickly More

by erin.decooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hi Erin, Thank you for sharing your experience! We're pleased to hear that you found Subaru of Naples to be clean and efficient, and that Scotty made your visit a smooth one. We strive to make every process as quick and easy as possible, and it's great to know we succeeded with you. We look forward to serving you again!

April 20, 2025

Repair was done in a very timely manner and everything was done correctly along with keeping me informed More

by katieindivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Apr 20, 2025 -

Subaru of Naples responded

Hi Katie, Thank you for sharing your experience with us! We're pleased to hear that the repair was completed promptly and correctly, and that we were able to keep you informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

April 20, 2025

They were helpful getting a part for me. It was under warranty so very helpful. More

by Donna keazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hi Donna, Thank you for your feedback! We're glad to hear that our team at Subaru of Naples was able to assist you with getting the part you needed and that it was covered under warranty. Feel free to reach out if you need anything else!

April 20, 2025

Mathew was friendly and extremely helpful! I appreciate his offer to have the dealer drive me home very much! More

by EPSMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Apr 20, 2025 -

Subaru of Naples responded

Hi, Thank you for your kind words! We're so glad to hear that Mathew provided friendly and helpful service during your visit. It's great that he went the extra mile to offer you a ride home! We truly appreciate your feedback and look forward to assisting you again in the future.

April 20, 2025

Excellent service professional and courteous service comfortable and clean waiting area staff addressed all issues that were addressd More

by DOCD1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager was polite and helpful
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Apr 20, 2025 -

Subaru of Naples responded

Hi, Thank you for sharing your experience with us! We're thrilled to hear that you received excellent, professional, and courteous service. We truly appreciate your feedback and are glad we could address all of your concerns. Looking forward to serving you again in the future!

April 20, 2025

Always great customer service! Very honest and reliable and friendly. Easy to work with team More

by JONBAILEYSEMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Hi Jon, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team. We take pride in offering honest, reliable, and friendly service, and it's great to know that it shows. We appreciate your continued trust and look forward to assisting you again!

April 20, 2025

Had an oil change and left the dealership with still 0% or your life, and asking me to change my oil I tried to call from the sticker provided on my car The phone number goes to a advertising for medical s More

by CNAPLES2016
Recommend Dealer
No
Employees Worked With
It's not the person as much as the work they did
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Apr 22, 2025 -

Subaru of Naples responded

Thank you for bringing this to our attention. We're very sorry to hear about the confusion and the lack of follow-up you experienced. This is not the level of service we aim to provide at Subaru of Naples. Your feedback is important, and we will be addressing these issues internally to ensure better communication and consistency moving forward. If you'd be willing, we’d appreciate the opportunity to speak with you directly to help resolve this—please don’t hesitate to reach out.

April 20, 2025

Even the marketing co can’t get it right. I went to Devoe Buick and it was HORRIBLE. Service Manager is condescending and patronizing and Completely mean. I hate this place More

by 17TABOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris in Service
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Apr 22, 2025 -

Subaru of Naples responded

Hi, We're truly sorry to hear about your negative experience at DeVoe Buick, and we sincerely appreciate you sharing your feedback. At Subaru of Naples, we strive to provide exceptional service, and it’s disappointing to hear that you had a less than pleasant experience. If there's anything we can do to assist you moving forward or if you’d like to discuss further, please feel free to reach out. We're here to help and make your experience a positive one.

April 20, 2025

Excellent customer care and services . A little mixup on wether or not to wash car More

by PECAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Subaru of Naples responded

Thank you for your kind words and feedback! We're glad you enjoyed the customer care and service at Subaru of Naples. We apologize for the mix-up regarding the car wash and will work to ensure better communication moving forward. We appreciate your visit and look forward to serving you again!

April 19, 2025

Excellent service and great attention to detail. Good quality and the vehicle was returned in great condition. More

by jlewitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Apr 19, 2025 -

Subaru of Naples responded

Thank you for the great feedback! We're happy to know you were pleased with the quality of service and the care taken with your vehicle. It’s always our goal to deliver top-notch results at Subaru of Naples!

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