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Subaru of Naples - Service Center

Naples, FL

4.5
279 Reviews

279 Reviews of Subaru of Naples - Service Center

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April 19, 2025

I came in with a dead battery and needed a rush job because I have a lead volunteer job at a Catholic church where Thursday night in preparing for the Lords supper is one of the biggest Holy holidays o More

by MISSKKSMILE
Recommend Dealer
Yes
Employees Worked With
Matthew
Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you so much for your kind words! We’re so glad Matthew and Johnnie could help get you back on the road quickly, especially given the importance of your volunteer work. We truly appreciate you recognizing their efforts. We’re grateful for your trust in Subaru of Naples, and we look forward to serving you again in the future!

April 19, 2025

The service was excellent, professional, very friendly, I am very satisfied with Subaru. Thank you More

by DIGNAMARIA2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Subaru of Naples responded

Hello, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team. We take pride in providing professional and friendly service, and we're so glad you're satisfied with Subaru. We truly appreciate your feedback and look forward to serving you again!

April 18, 2025

Excellent Service @ Devoe Buick. Service Wriyer Gary Harrison was superb in providing the best service. He answered all my concerns and questions. I would highly recommend the Dev More

by john.blum.1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mullan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kostien Jano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josselyne Martinez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Subaru of Naples responded

Thank you for the fantastic review, John! We're thrilled to hear that Gary Harrison provided superb service and addressed all of your concerns. We truly appreciate your recommendation and are grateful for your support of DeVoe Buick. Looking forward to serving you again!

April 18, 2025

Quick efficient dependable customer friendly-went over point inspection-cleaned the car-clean waiting room with entertainment and refreshments More

by Utmaxx51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and John in service department
Apr 19, 2025 -

Subaru of Naples responded

Thank you for the fantastic feedback! We're glad you had a quick, efficient, and friendly experience with us. It's great to hear you appreciated the thorough inspection, clean vehicle, and comfortable waiting area. We’re proud to deliver that level of care at Subaru of Naples!

April 17, 2025

DeVoe Subaru always delivers and today’s service call was no exception. Joe in the Service Dept was extremely helpful and my car was serviced quickly and efficiently. The comfortable waiting lounge is also More

by ALISON.MARTIN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with Sales Dept
Apr 18, 2025 -

Subaru of Naples responded

Hi Alison! Thank you for the wonderful feedback! We're so glad to hear Joe and the team provided excellent service and that your experience in our comfortable waiting lounge was enjoyable. We truly appreciate your continued trust in DeVoe Subaru of Naples and look forward to serving you again!

April 16, 2025

Very disappointing, previous visits, poor quality, and this visit very poor quality. Last visit oil leaked out from underneath car into my garage, this visit car was kept for a week, and when it was retur More

by rklausner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor, Matthew and Service
Apr 17, 2025 -

Subaru of Naples responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

April 16, 2025

Quick and efficient service Gary was very helpful in service Good dealership to work with More

by jviscuso
Recommend Dealer
Yes
Employees Worked With
Gary
Apr 17, 2025 -

Subaru of Naples responded

Hi, Thank you for the great feedback! We're glad to hear Gary was helpful and that your service visit was quick and efficient. We appreciate your kind words and support for Subaru of Naples!

April 16, 2025

Real pleasure to work with my sales rep at a supreme job Three more words More

by TPVETS
Recommend Dealer
Yes
Employees Worked With
Icr
Apr 17, 2025 -

Subaru of Naples responded

Hi, Thank you for the great feedback! We're happy to hear your sales rep did a supreme job and made the experience a real pleasure. We appreciate you choosing Subaru of Naples!

April 15, 2025

Excellent, personalized service. Courteous staff, nice waiting area. They really value their customers and do a great job. Highly recommend. More

by JUSTCALLMETHEQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kostien Jano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service area personnel
Apr 16, 2025 -

Subaru of Naples responded

Hi, thank you for the amazing feedback! We’re so glad to hear you had an excellent experience with our team and that you felt valued as a customer. We appreciate your recommendation and look forward to serving you again at Subaru of Naples!

April 14, 2025

Repair took much longer than expected. . Inexplicable flat tire on day of release necessitating replacement. You were unable to locate source of significant and dangerous loss of pressure More

by MIKEAFINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia
Apr 15, 2025 -

Subaru of Naples responded

Hello Mike, We apologize for the delay in your repair and the issue with the flat tire. We understand how frustrating it must have been to deal with a rapid loss of pressure, and we regret that we couldn’t locate the source of the problem right away. Your feedback is valuable, and we'll work to improve our processes to prevent situations like this in the future. If you have any further concerns, please don't hesitate to reach out. We appreciate your patience and understanding. .

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