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Subaru of North Miami

Miami Gardens, FL

Overview
Reviews
Vehicles
4.0
241 Reviews
Call Dealership (305) 306-2368
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21300 NW 2nd Ave

Miami Gardens, FL

33169

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Showing 241 reviews

November 10, 2023

Took my car in for some problems it had and the car still has those problems. Only one of them was fixed. I feel like taking it to another Subaru service center. More

by HERNANDEZ.GOYES
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis Sierra
Report | Print
Nov 14, 2023 -

Subaru of North Miami responded

Hernandez, I'm sorry to learn that your car still has some issues after the service. We aim for complete customer satisfaction and it seems we fell short this time. I'd appreciate a chance to make things right . Please reach out so we can discuss how best to resolve these problems with your vehicle. Thank you, Luis Tamayo General Manager luistamayo@lithia.com

November 09, 2023

Terrible scam of a dealership, would never consider going back to this place. Avoid at all costs. More

by NICKPMCMANUS203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis Sierra
Report | Print
Nov 10, 2023 -

Subaru of North Miami responded

Nick, Customer satisfaction is our priority. It seems we have not reached those expectations during your recent visit. We'd love the opportunity to learn more about what went wrong. Given the chance, we hope to provide you with an improved experience next time. If you're open to discussing your situation further, please reach out. Thank you, Luis Tamayo General Manager luistamayo@lithia.com

November 09, 2023

Very good professional team I was happy,with service and prise will continue business again! More

by GREGORYKAY197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez, Louis Sierra
Report | Print
Nov 09, 2023 -

Subaru of North Miami responded

Thanks for the feedback regarding your recent visit to Subaru of North Miami, Gregory! It's great to know you enjoyed working with our team and will continue coming to us for your automotive needs. Safe travels until next time!

November 09, 2023

Always a great service and attention to the customers need. I appreciate the help as always. More

by ROGER M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Cawich
Report | Print
Nov 09, 2023 -

Subaru of North Miami responded

We appreciate your review, Roger. Our team strives to provide attentive and efficient service to all our customers. We're happy you enjoyed working with our team at Subaru of North Miami. See you next time!

November 09, 2023

Luis is an asset to the Subaru team. He convinced my husband and I that a business should run on moral and stay in good standing. As long as he continues there ,another Subaru is forese More

by ALIB0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Sierra
Report | Print
Nov 10, 2023 -

Subaru of North Miami responded

We're delighted to know that Luis made such a positive impression on you at Subaru of North Miami. It's great to see his commitment and dedication reflected in your review! We look forward to assisting with any future Subaru purchases. See you next time!

November 09, 2023

The dealership is too far away. The dealership where I originally purchased the car, closed. More

by DAVIDRODGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Cawich
Report | Print
Nov 10, 2023 -

Subaru of North Miami responded

Thanks for taking the time to leave your feedback, David. We appreciate you choosing Subaru of North Miami despite the distance. Please let us know if there is anything we can do differently to earn your five stars. Safe travels until next time!

November 09, 2023

Everything was out of the open nothing hidden happy with the people at your dealership More

by Apappad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Cawich
Report | Print
Nov 10, 2023 -

Subaru of North Miami responded

Thanks for the positive review! We're happy to learn you were satisfied with your experience during your visit to Subaru of North Miami. Come back to see us!

November 08, 2023

Austin is great. But very hard to reach dealership. Horrible phone set up. And always takes too long. More

by ANNIEHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Management never calls back, Cristobal Vidal, Louis Sierra, Austin Cawich
Report | Print
Nov 09, 2023 -

Subaru of North Miami responded

Annie, It's great to know you enjoyed working with Austin. However, we apologize that it was challenging to reach us over the phone. We strive for a five-star customer service experience and regret that it took longer than expected. We're always looking for ways to improve our service, so we appreciate this feedback. Please feel free to reach out directly if you'd like to discuss your situation further. Thank you, Luis Tamayo General Manager luistamayo@lithia.com

November 08, 2023

They were Professional and friendly. They helped me customize my remote start and the remote open doors. More

by DANKLEINFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Sierra
Report | Print
Nov 08, 2023 -

Subaru of North Miami responded

We're glad to know our team at Subaru of North Miami was able to assist you with customizing your remote start and doors. Thanks for the positive feedback, Dan! See you next time.

November 08, 2023

I got a concern about my trunk. The answer I got it was not satisfactory. I need to know if the car came defective from factory. More

by evamkhrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Mancina, Orlando Castellon, Daniel Jimenez, Jerry Joseph, Evelio Martinez, Umar Mohammed, Santiago Roldan, Dawn Pallochick, Louis Sierra, Austin Cawich
Report | Print
Nov 09, 2023 -

Subaru of North Miami responded

I'm sorry to learn about your concerns with the trunk of your car. We want all our customers to feel confident in their purchases, so I'd like to help you get a more satisfactory answer regarding this issue. Please reach out at your earliest convenience. Thank you, Luis Tamayo General Manager luistamayo@lithia.com

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