Subaru of North Tampa - Service Center

Normally, my service is 5-star. On the most recent visit, though, my service rep's colleagues let her down, and so my car was not ready before a planned trip. As a result, the servi On the most recent visit, though, my service rep's colleagues let her down, and so my car was not ready before a planned trip. As a result, the service department paid for a rental car a week longer than they needed to. I had to lower the Friendliness category for only one reason: The woman I spoke to the day before my trip had little compassion and didn't seem to understand that I wanted to do the right thing by bringing the rental car to the dealership. During my trip, my service rep called me, explained what happened, apologized, and took care of everything. I give her Five Stars for waiving the small service fee I would have had to pay had the car been ready on time. I love Zoe, and I'm sorry her team didn't step up to help her clients when she was out sick. As for the work done, it was fine...once it was completed. More

Much better service than an earlier experience here. Easy in and out in under an hour. Made an appointment the same day and everything went smoothly. Easy in and out in under an hour. Made an appointment the same day and everything went smoothly. More

This is the only place I get my Outback serviced. Jake's customer service is second to none. Great example of relationship building with the customer. Jake's customer service is second to none. Great example of relationship building with the customer. More

LONG wait times for an oil change/tire rotation (up to 2 hours). I also experienced an issue where I asked for a genuine Subaru part (vortex generator for my WRX) to be installed and they initially tried to hours). I also experienced an issue where I asked for a genuine Subaru part (vortex generator for my WRX) to be installed and they initially tried to charge me almost double the MSRP for that part (not including labor). Had I not done my part in checking the price beforehand, I would have been WAY overvharged! I do not recommend this Subaru dealership. I have not had this experience at other Subaru dealerships. More

Top rate personalized service. The staff went out of their way to give me a great experience and the facility is immaculate. The staff went out of their way to give me a great experience and the facility is immaculate. More

Danielle did a great job. She is an asset to your organization. Please give her kudos! She is an asset to your organization. Please give her kudos! More

First visit - excellent facility, great people, great system, in and out in <2 hours - Fantastic! system, in and out in <2 hours - Fantastic! More

Very professional and we are extremely happy with our service. We needed our vehicle services while traveling from out of state. They were able to get us in and get us serviced the same day. service. We needed our vehicle services while traveling from out of state. They were able to get us in and get us serviced the same day. More

Danielle in the service department was very professional and friendly. Took care of service needs. and friendly. Took care of service needs. More

I brought my car in for service, was given an estimate of the time-frame to complete the work, and it was pretty much done right on time. Excellent service and service department personnel. And I appreciate the time-frame to complete the work, and it was pretty much done right on time. Excellent service and service department personnel. And I appreciate the complimentary car wash, too. More