Subaru of Pembroke Pines - Service Center

Quick and responsive staff. Double checked what was needed. Two women and on gentleman in the service department but I didn’t catch their names needed. Two women and on gentleman in the service department but I didn’t catch their names More

Lacked a sense of urgency to be on time Eveyone was friendly and professional. 8:15 appointment turned into 8:30. Then an hour service was longer with no staus report after an hour. Then aft Eveyone was friendly and professional. 8:15 appointment turned into 8:30. Then an hour service was longer with no staus report after an hour. Then after I paid it took over 15 minutes to get the car. Liked your response to covid-19, clean dealership and nice people. Seemed as if being timely wasn't an objective for the organization. More

Courteous and efficient. Lots of great teamwork in place. Timely turnaround and pleasant environment both inside and out. There for a recall but will return for service maintenance in the future. place. Timely turnaround and pleasant environment both inside and out. There for a recall but will return for service maintenance in the future. More

Poor and inaccurate service Brought car to get remote lock fixed for the second time. Told there was water damage, when on previous visit no one told me about that, seems made up Brought car to get remote lock fixed for the second time. Told there was water damage, when on previous visit no one told me about that, seems made up. Told there TPM light indicator was on after the fix and there was nothing they could do, when I get on the car, the TPM light indicator was actually off, what ?? Asked about tire replacement, no one got back to me on that. I surrender the vehicle for service at 10 am with appointment and was given back the vehicle at 3.30 pm, 5 hours for a module replacement. More

Quick and Easy I was in and out in about an hour. They had to to fix the rear hatch button that came dislodged. It was still under warranty. I was in and out in about an hour. They had to to fix the rear hatch button that came dislodged. It was still under warranty. More

Absolutely Fantastic Service Staff. Spent little to no time at all from resolving issues or installing parts! Very respectful and hospitable, always a good experience! time at all from resolving issues or installing parts! Very respectful and hospitable, always a good experience! More

Quick Service Both of my services were done much quicker than they had originally quoted me, which was a pleasant surprise since I had to wait at the dealership. Both of my services were done much quicker than they had originally quoted me, which was a pleasant surprise since I had to wait at the dealership. More

Everything could not have been handled any better. Considering the circumstances I was very comfortable on every level. The estimated wait time was right on. Considering the circumstances I was very comfortable on every level. The estimated wait time was right on. More

Excellent Customer Service We had set an appointment for 7:30 am as we have to drive 48 miles to get there and do not want to face southbound traffic in the afternoon. A new ser We had set an appointment for 7:30 am as we have to drive 48 miles to get there and do not want to face southbound traffic in the afternoon. A new service advisor (Elba) met us withing 3 minutes of arriving and wrote up what we wanted accomplished. She checked back with us every 15-20 minutes, had our car ready in an hour and went over the status of our overall car maintenance without and pressure to things done once the car was delivered from the wash area. Great experience. More

Thank you for having the following service representatives on your staff: Steven Ross, Elba, Steven from the shop service, and Liz Beth. Very thoughtful! Generous with their knowledge , care representatives on your staff: Steven Ross, Elba, Steven from the shop service, and Liz Beth. Very thoughtful! Generous with their knowledge , care , and attentiveness. More