Subaru of Pembroke Pines - Service Center

I scheduled the appointment 3 weeks ago for a radio replacement and rear spring that they told me they received (3 weeks ago) when we schedule the appointments We only have one car so we left the car replacement and rear spring that they told me they received (3 weeks ago) when we schedule the appointments We only have one car so we left the car very early in the morning. At 4 pm we received a call that they were not able to replace the radio because it was also broken and they need to order a new one ( they never open it ) and at 4pm they did not replace the springs neither . I told them that I can be without a car more than one day and they work around the clock and give the car at 7pm. Now I have to go another day for the radio replacement and the actual radio y now not working properly ( it was working perfect) the reason of the replacement is because it has a crack. More

Good service, terrible communication I recently moved to the areas so I came to this service center for the first time for regular service (oil change, tire rotation) as well as taking ca I recently moved to the areas so I came to this service center for the first time for regular service (oil change, tire rotation) as well as taking care of three recalls. The service adviser was friendly and explained the work that would be completed. They offer a shuttle service that will drop you off and pick you up while your car is being worked on which is a nice addition. When the work was completed, I visited the cashier to get my paperwork and my keys and was told everything was all set. Everything was not all set. A couple days later I received and automated text message that said "your special order parts have arrived! schedule your service now" I was confused because I thought everything was all set so I called. The woman who answered the phone was extremely rude. I explained the text message and her first response was "it was probably a mistake". I said yes, but can you check because I was just there getting recalls fixed. I was put on hold for at least 10 minutes and I gave up and decided to investigate for myself. Upon closer inspection of the paperwork, I noticed that one of the recalls wasn't completed because of this missing spare part. No one said anything when I initially picked up my car, and the woman on the phone just brushed the text message off as a mistake. I made an appointment online to complete the recall work- but I will seriously consider whether or not to come back to this service center. Calling them is an absolute nightmare, you are treated rudely on the phone and then put on hold for entirely too long. More

Fantastic service coordinated through Steven Ross; service advisor! My issue related to tires. My car was made ready to go in a short time. Totally professional service at this company! service advisor! My issue related to tires. My car was made ready to go in a short time. Totally professional service at this company! More

Fast, Excellent Service I had to take my Subaru in for recalls. Fortunately, none of the affected parts required repair, which would have greatly lengthened the service time. I had to take my Subaru in for recalls. Fortunately, none of the affected parts required repair, which would have greatly lengthened the service time. I am appreciative they suggested to make the most of the visit and also knock out a needed mileage service. This service & taking care of the recalls were all done really quick. Team was very friendly; I will continue to take my Subaru here for service. Thanks! More

An amazing experience!!! "Good auto service work starts with a relationship between the advisor and the customer." Personnel were very attentive, helpful, and trustworthy. My "Good auto service work starts with a relationship between the advisor and the customer." Personnel were very attentive, helpful, and trustworthy. My experience exceeded my expectations! I was not expecting to be welcomed with such politeness and this continue throughout the entire experience. "Customer service quality matters!" More

01/03/20 My mom picked me up from the dealer and dropped me off when the car was ready. I had a Pepsii while I was waiting. My mom picked me up from the dealer and dropped me off when the car was ready. I had a Pepsii while I was waiting. More

Service at its best Car was done in the time I was told..a car wash included made me happy..all service staff I have encountered are friendly and knowledgeable Car was done in the time I was told..a car wash included made me happy..all service staff I have encountered are friendly and knowledgeable More

Stupendous Service Center Very Kind and Helpful. Excellent Subaru service center, my car was repaired under a Good Deed and I was given a tremendous discount on my repair. I am grateful for the mindf Excellent Subaru service center, my car was repaired under a Good Deed and I was given a tremendous discount on my repair. I am grateful for the mindfulness of the service manager and all the associates who assisted me. Though my vehicle was classified as a under warrantee, they didn't hesitate and still swapped out my rack & pinion that had to be replaced due to a power-steering leak. They took it into consideration that I had to drive from Miami-Dade to Pembroke Pines and had the job done in 5 hours. If another repair situation arises on my vehicle I will not hesitate to return to Subaru of Pembroke Pines! A+ Overall, Superior Ratings through and through. More

Excellent Service Jaime Garcia was excellent! I highly recommend seeing him when service is needed. I had three recalls taken care of by noon. I purchased my Impreza at Jaime Garcia was excellent! I highly recommend seeing him when service is needed. I had three recalls taken care of by noon. I purchased my Impreza at Coconut Creek but not impressed with their service department. I will continue taking my car to Pines. More

Amazing service and communication. The service team was excellent. From the greeter to the service advisor Joe Salerno to the technician Adrian Ruiz. The areas of concern were attended The service team was excellent. From the greeter to the service advisor Joe Salerno to the technician Adrian Ruiz. The areas of concern were attended to and communicated to me. Fast and efficient service. Highly recommend and never disappointed. More