Subaru of Pembroke Pines - Service Center

6 month service performed clear explanation of what was to be performed and time frame for performance; explained what was done; professional service manager with excellent cus clear explanation of what was to be performed and time frame for performance; explained what was done; professional service manager with excellent customer service skills More

Excellent service , Joseph Salermo was knowledgeable, friendly, and very professional. I will always be back when my car needs service. Best regards, Joa , Joseph Salermo was knowledgeable, friendly, and very professional. I will always be back when my car needs service. Best regards, Joao Lopes 08/08/2019 More

Staff fails to communicate Original pickup with driver was 1pm but scheduled to 2pm due to busy day. Around 215pm I called 4 times (Sales picked up saying "I am in a different Original pickup with driver was 1pm but scheduled to 2pm due to busy day. Around 215pm I called 4 times (Sales picked up saying "I am in a different department", directed me to voicemail; 2nd call Sales guy (same) connects me again to service department - call drops. 3rd, call drops at the welcome message; 4th call, awesome lady saying she will take care of me and reaching my service contact -- Nope, I end up at voice mail and leave one). 225pm I get a call back -- driver will come in pick up. 250pm finally. At no time was there a phone call or update that the service will take longer than expected..... A phone call as in "hi, we experiencing a delay, can we assist....."..... I pretty much wasted an afternoon with this (rescheduled meetings and traffic). Phonecalls:: At no time any of the staff took ownership to service a customer's call. "I am in a different department" kills businesses. Too much to ask for the customer's name and phone, and taking a note? and end with a "Let me take care of this for you" -- customer service is the whole team!! The gentleman was in the sales department -- I guess I am not buying my next subaru with you guys. I asked for the GM -- never got to see him/her -- and service personnel gave my a voucher for upcoming service -- in writing -- saying they talked to him/her about the timing and phone calls. More

Service Joe Salermo is an excellent service manager to work with. Very honest and straight forward which seems to be a rarity amongst service managers at othe Joe Salermo is an excellent service manager to work with. Very honest and straight forward which seems to be a rarity amongst service managers at other dealerships. More

New scratches on my car after service 2 times in a row now On my visit 08-15-2019 for a service appointment at 10AM to replace a shifter knob that the service technicians scratched when they were replacing the On my visit 08-15-2019 for a service appointment at 10AM to replace a shifter knob that the service technicians scratched when they were replacing the old radio the service techs scratched up the door handle on the drivers side (back door) and a big scratch above the door handle (on the paint itself) on the drivers side (front door). Sadly I didnt notice the scratches until I got home because my car is black and it was kind of dark in the car pickup area but when I got home and the car was under direct sunlight I noticed the new scratches right away. More

30,000 Service Jamie was the ultimate professional, and very personable. He walked me through the maintenance and the cost in a manner that I would understand, which Jamie was the ultimate professional, and very personable. He walked me through the maintenance and the cost in a manner that I would understand, which I truly appreciated. More

Painless checkup I love being able to leave the car at the shop and go on my merry way. I definitely trust the work that is done to my car and feel safe driving my ca I love being able to leave the car at the shop and go on my merry way. I definitely trust the work that is done to my car and feel safe driving my car. I wish it were less expensive but overall I am very happy with the service I receive at Subaru. More

Service Prompt service professional and friendly Joe Salerno is always helpful and continues to keep up on any recalls for my car I feel comfortable and wi Prompt service professional and friendly Joe Salerno is always helpful and continues to keep up on any recalls for my car I feel comfortable and will always ask for him when servicing my 2011 outback More

22,000 service Excellent service and extra care given to keeping posted as I was waiting for the car at the dealership. Jaime Garcia is always very helpful and frie Excellent service and extra care given to keeping posted as I was waiting for the car at the dealership. Jaime Garcia is always very helpful and friendly. More

Unable to fix my car - belittled me 2017 new Outback started vibrating idling rough with lower gas mileage after the first oil change. After a year of being told there was no vibration, 2017 new Outback started vibrating idling rough with lower gas mileage after the first oil change. After a year of being told there was no vibration, vehicle was operating as expected, there is nothing wrong, and honey excuse excuse excuse, they tried... to cover up their inadequacy and just said it is out of their hands. Lost the love. They are okay for std maintenance if car runs normally, but if you have a problem, do not expect them to troubleshoot mechanically beyond putting the car on the computer nor give you a prompt or honest answer. Not befitting the Subaru reputation. I am an old timer multiple Subaru owner. Extremely DISAPPOINTED now with the service Dept at Subaru of Pembroke Pines. More