Subaru of Pembroke Pines - Service Center

Jaime García The reason I have a Subaru, reliability, durability, safe car to have. I’m on my 6th Subaru now. Lease every one of them. The Best Customer service yo The reason I have a Subaru, reliability, durability, safe car to have. I’m on my 6th Subaru now. Lease every one of them. The Best Customer service you can have is with Jaime Garcia. This guy will explain to you every single detail you need to know about you Subaru! He makes you feel safe! I will never change and it’s because of him! Thank you Jaime for making me feel safe out on Miami roads! Jaime is the Best you can get from any Customer Service! Jaime is now part of my family! I will not go to any one else when it comes to advise on your vehicle. More

Recalled-Campaign Excellent service. Thank you Steven Ross for all your help. I came for the recalled campaing and you also did the oil change. Thank you! Excellent service. Thank you Steven Ross for all your help. I came for the recalled campaing and you also did the oil change. Thank you! More

My Subaru general maintance service I do not see, Jamie Garcia's name on "The list for top 10 employees'. Jamie has been our Service Advisor, since we bought our Outback, in 2017. H I do not see, Jamie Garcia's name on "The list for top 10 employees'. Jamie has been our Service Advisor, since we bought our Outback, in 2017. He is an excellent employee, and is an asset to the your company. Thank you, Michel Victor More

Waiting was too long Waited about 3 hours just to Have my radio updated. Looks like they looked at it after 2 hours in instead of starting the update right away knowing th Waited about 3 hours just to Have my radio updated. Looks like they looked at it after 2 hours in instead of starting the update right away knowing that it would take a while More

regular maintainence The service writer assigned to me, Steve, did an outstanding job. He worked with the mechanic to resolve a problem I was experiencing with my car. Aft The service writer assigned to me, Steve, did an outstanding job. He worked with the mechanic to resolve a problem I was experiencing with my car. After a couple of good attempts to solve the problem, Steve was able to figure out what was causing the situation and resolved the situation. Steve has always been the person I deal with when having my vehicle serviced and he is always an outstanding representative for Pembroke Subaru! I did have one disappointing experience at the dealership on my visit, which was with the man working at the parts desk. As I approached it appeared he was entering data into his computer. I stood in front of him for a couple of minutes and he never acknowledged my presence. After waiting a couple of more minutes I asked if a particular item was available of would it have to be ordered. He continued to enter data and without looking up, said that I would need to provide the vehicle information. As I had purchased my vehicle from this dealership I thought he would probably check the records to locate the data. He never looked up, nor said another word. After waiting a couple of more minutes with no response from the clerk I walked off. This experience was very disappointing as all of your other personnel have been very good. The parts man is a prime example of the type of "customer service" that neither you or any other business would desire. More