Subaru of Pembroke Pines - Service Center

Great job and customer service Joe Salerno was great in taking care of my issues with my dashboard, and backseat bench, he was very nice, friendly and professional and made sure we Joe Salerno was great in taking care of my issues with my dashboard, and backseat bench, he was very nice, friendly and professional and made sure we were satisfied with the work More

Fixed a rattle and out of there in 1 hour. Quick, friendly service. Fixed the buzzing sound coming from my headliner and I was out of there in one hour. And...hot coffee, cookies and Directv w Quick, friendly service. Fixed the buzzing sound coming from my headliner and I was out of there in one hour. And...hot coffee, cookies and Directv while I waited. More

Recall Joe Salerno was my service rep. He was informative and professional. The waiting area was comfortable and convenient. Especially liked the car being w Joe Salerno was my service rep. He was informative and professional. The waiting area was comfortable and convenient. Especially liked the car being washed. Thank you. More

Service dept rocks! Joe Salerno took care of everything! Helped me get my warranty repairs squared away. Waiting area is comfortable with coffee and WiFi while you wai Joe Salerno took care of everything! Helped me get my warranty repairs squared away. Waiting area is comfortable with coffee and WiFi while you wait. More

All Visits All public areas of the service center are extremely clean. Coffee and "buns" are available . Personnel greets upon arrival and fully explains what All public areas of the service center are extremely clean. Coffee and "buns" are available . Personnel greets upon arrival and fully explains what will happen and when with regular updates. Very comfortable and pleasant experience. More

Service of the 2017 20k milles Great service as usual. Thank you Steven and Dirk. Is a pleasure to go and get excite with the next cars coming up at year end. Thinking of renewin Great service as usual. Thank you Steven and Dirk. Is a pleasure to go and get excite with the next cars coming up at year end. Thinking of renewing the lease with a Subaru outback will be fun. More

Great experience Everyone is very friendly here i bought my car in Novenber and have already had 3 oil changes here fast service every time comfortable waiting area Everyone is very friendly here i bought my car in Novenber and have already had 3 oil changes here fast service every time comfortable waiting area More

Restored my faith in Pembroke Pines Subaru When I bought my Crosstrek in Jan 2019, my salesperson Bryan Medina was amazing., as was the finance manager and the insurance person. Then when I wen When I bought my Crosstrek in Jan 2019, my salesperson Bryan Medina was amazing., as was the finance manager and the insurance person. Then when I went back a day or two later for the encore presentation, I was extremely disappointed. The young girl explaining to me did it so quickly that I really did not get it. I know I am 66 and need a little more time to process but she needed to make sure I understood what she was explaining- perhaps say- " let me see you do it" . When training personnel for this job, you need to remind them that there are many baby boomers buying Subaru- it is all over AARP and they need to be patient and realize that we did not grow up with digital technology. It really was not totally her fault- they need to be trained properly. Today when I went back for the first service, Steve Ross was my advisor and he was so pleasant and patient. He explained everything that I asked. Thank you to all the the guys who helped me- you were very kind, knowledgeable and patient. More

Joseph Salerno In all sincerity, the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" S In all sincerity, the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" Salerno. The man is simply amazing! You guys (Subaru) should be counting their lucky stars that Joe is part of that service team. Don't get me wrong, the rest of the service team is good, but Joe, is unique. I have been visiting this dealership for over 3 years and I know that Joe will always have my back no matter what. This was further demonstrated two days ago. I had an emergency with the vehicle I leased (2018 Impreza), as the car would literally shut off while driving. Yes, you read that right. Luckily this did not occur while we were driving on the highway. Regardless, I took the vehicle (unannounced - given the severity of the issue) and Joe stopped what he was doing to take care of me. I explained to him what was going on with the vehicle and he immediately sprung into action... This is why I began this review stating, "...the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" Salerno. Having a seasoned, competent, and mature staff is a major component to the success of any organization. And I truly hope that Subaru of Pembroke Pines takes the time to appreciate the hard work and dedication that Joe has demonstrated with me and frankly, all of the other customers he has helped. Thanks! More