Subaru of Pueblo

They will refuse preventive work On 8Jul2020 I took my 2007 STI to their service department to address a few issues with my car. My intent was to have preventive repairs done so all t On 8Jul2020 I took my 2007 STI to their service department to address a few issues with my car. My intent was to have preventive repairs done so all the noises my car makes don't become expensive noises. After pointing at my AC belt pulley where a bearing noise had been coming from, i was told there wasn't an issue and i almost had to force the service writer to investigate the noise. After that i was quoted a few prices but i xxxx near had to beg just to get that. All the prices were "go away" prices ($1,500 for my front brakes alone..). He also didnt charge me for having my car all day. the reason why was made clear when he said he wasn't liable as i had not paid for work. Shady. On the 9th, the same part i pointed at and asked the service writer to fix (BEFORE it became a big problem) decided to disintegrate leaving me stranded. I knew my car was on borrowed time, but the service manager insisted we wait for a code (which bearings don't have). I got stuck in a position i literally brought my car to them to prevent. and when called on it the service manager tried to say retroactively that "it wouldn't have mattered, we didn't have the parts anyway" which isn't the point. Maybe listen to customers when they ask for preventive repairs. Due diligence wasn't done here. I even asked the mechanic who witnessed me asking for that specific part to be replaced.. "hey, he should have replaced this when i asked on the 8th huh?" to which the mechanic nodded in affirmation. I will never bring my car here again. if you ask for repairs, they will insist you wait till it fails and takes out other systems with it. More

Traded a 2018 Forester for a 2015 Outback We my husband and I took our 2018 Forester in for a recall, and while we were waiting I asked to speak to a salesman..Colten introduced himself, and I We my husband and I took our 2018 Forester in for a recall, and while we were waiting I asked to speak to a salesman..Colten introduced himself, and I told him what I'd like to do, and he found us a 2015 Outback with leather interior, low mileage, exactly what I wanted ...It also had features for the phone, which I really wanted. We are so very pleased with the outback, and Colten couldn't have found us anything better ...I appreciate his patience ,,and all his help setting everything up...I HIGHLY recommend Colten and this dealership. This is our 6th Subaru and wouldn't ever buy any Other kind of vehicle..... More

Due the COViD19 situación it was closed and I had to do everything outside. Colten was wonderful and patient He did his best during the circumstances. everything outside. Colten was wonderful and patient He did his best during the circumstances. More

Pueblo Subaru has gained a huge fan. We worked With Colten G and he was professional, friendly and knowledgeable. I will refer family and friends to Colten. Colten G and he was professional, friendly and knowledgeable. I will refer family and friends to Colten. More

Great dealership , the employees we’re amazing. Very respectful and nice. Offered to help me out, fixed my brakes for free and were very quick. 10:/10 dealership, cleaned my car and filled up my tank! H respectful and nice. Offered to help me out, fixed my brakes for free and were very quick. 10:/10 dealership, cleaned my car and filled up my tank! Highly recommended this dealership!!! More

Everyone involved was knowledgeable, professional and helpful in making my purchase go smooth. Mike Falco explained everything I needed to know. I left feeling confident I had made the right decision. I helpful in making my purchase go smooth. Mike Falco explained everything I needed to know. I left feeling confident I had made the right decision. I would highly recommend them to anyone! More

Had great fast service and extremely pleasant. Ordered the parts on the phone and they were there when he said they would be. Provided me a diagram exactly where each bolt went the parts on the phone and they were there when he said they would be. Provided me a diagram exactly where each bolt went More

So far it has been great. The staff, particularly Colten (the sales guy we worked with) has been wonderful. A lot has changed in the 15 years since I bought my last vehicle. Colten and James (the numbers gu (the sales guy we worked with) has been wonderful. A lot has changed in the 15 years since I bought my last vehicle. Colten and James (the numbers guy) have been patient, informative and willing to answer all my questions. Colten even accommodated my calling him hours before delivery wanting an add-on without a problem. I am looking forward to working with this dealership for a very long time. More

Great experience with the service manager at this location Through my experiences here at Subaru of Pueblo, I was pleased with all the services my car needed. The service manager was very helpful and understan Through my experiences here at Subaru of Pueblo, I was pleased with all the services my car needed. The service manager was very helpful and understanding my problems. No matter the problem, the service manager was always helpful leading me with the correct diagnostics and a great price. Overall, this is the best Subaru shop in Colorado. More

Great Car and Customer Service Jesse and James helped me buy my new forester and I couldn't be happier with the car and the customer service I have received. They were super friendl Jesse and James helped me buy my new forester and I couldn't be happier with the car and the customer service I have received. They were super friendly, approachable, and exceeded my expectations. Everyone was friendly during the process and Jesse and James made the entire experience a breeze. Subaru of Pueblo is all around wonderful with their customer service, selection, and atmosphere. More