Subaru of San Bernardino

The service department has been very good, from the advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of ext advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of extensive repairs needed and recommended possible solutions to the rat problem. More

They Always has my best interest, and accommodates me every time I love my Subaru every time I love my Subaru More

Great service there. Professional workers. They welcome you in and take good care of you. Professional workers. They welcome you in and take good care of you. More

Very attentive to my needs and desires. The purchasing process was quick and easy. The sales team went above and beyond to insure that I was completely satisfied with my purchase and opti The purchasing process was quick and easy. The sales team went above and beyond to insure that I was completely satisfied with my purchase and options. Their follow-up to confirm with me that everything met my expectations was fantastic. The service department is also very professional and attentive. Their work on my vehicle was completed efficiently and delivered on the time promised. More

Pleasant, professional personnel. Quality service, done expeditiously. Parts department has good pricing. If you telephone them regarding technical issues they provide sound advice. Quality service, done expeditiously. Parts department has good pricing. If you telephone them regarding technical issues they provide sound advice. More

Stay away. These guys were sketchy when I purchased 2019 Forester. Now purchasing 2024Foreseer - Premium, plf 15, warranty = 7 years/100k miles/zero copay. These guys were sketchy when I purchased 2019 Forester. Now purchasing 2024Foreseer - Premium, plf 15, warranty = 7 years/100k miles/zero copay. No trade-in, No Financing. This should make it easy to compare and come up with a competitive quote. Jeff starts out good by providing a test drive & I explain we’ll get back to him. I go in a few days later to Jeff and talk about a solid quote on the above-mentioned car. Jeff asks about other quotes and I show him proof. He walks away to talk to financing and his GSM and comes back with a quote of $36,400 with the warranty saying he’ll have to “short-sell” the warranty to make it work. I explain we’ll grab a cashiers check and wrap this up on Friday afternoon. I perform 2 follow-up calls to Jeff to make sure we have an all-in price with no shenanigans. He assured me we’re good. In the interim, Irvine Subaru calls and offers exact same car with same parameters for 35,800. I explain I sort of feel committed and the Subaru dealer is close but if anything goes sideways, I’ll throw him the business. Friday comes, We grab the car, they start the detailing, we sit at Jeff’s desk and fill out the ‘I’m not laundering money “ form. Jeff walks away and comes back saying he’s really really sorry but he can’t honor the price we agreed upon. I retrieve my cashier check, walk out, Phone Tim Allen at Irvine and ask if his price is still good. I then head to the bank and re-cut a check for $35,800 for Irvine Subaru. With Friday traffic to Orange County, 4-hours later, we have a 2024 Forester sitting in our driveway. Last thing, the next day, Jeff texts me asking if we’re still able eco the deal and I explain I should send his GSM a fruit bouquet for saving me $600 (I don’t think he believed I actually had a cheaper quote). The GSM was shady 5 years ago and still is today. Service department might be okay but don’t trust sales/Finance. More

Average. Small waiting room, hardly any choice in snacks. There's also tables outside, provided the weather is good. Small waiting room, hardly any choice in snacks. There's also tables outside, provided the weather is good. More

We visited Subaru of San Bernardino searching for a Outback. This was our first stop on our journey. We were greeted by Jeff, who is the Internet Sales Manager. He was very kind and welcomed us with op Outback. This was our first stop on our journey. We were greeted by Jeff, who is the Internet Sales Manager. He was very kind and welcomed us with open arms. No pressure. He asked what we were looking for and offered his assistance. I told him I had a particular car which I had found online and printed out. He directed us to a similar vehicle. He went over the options on this car and offered a test drive. Once we drove the vehicle we were sold. The overal feel of the vehicle was amazing. We then started negotiating a price. After going back and forth a few times.......we arrived at a deal. No bad feelings and would suggest Subaru of San Bernardino again. Furthermore, we were then met with a gentleman who we will have an official meeting with in a few weeks to go over the vehicle, its options and any further questions should any arise after we get her home. More

Lauren is great! !! She does a fantastic job taking care of me. I will always bring my vehicles to her !! She does a fantastic job taking care of me. I will always bring my vehicles to her More

This dealership is by far one of the most superior in customer service we’ve experienced in decades of using different dealerships. J Herbin was an awesome service advisor to deal with. Such a pleasant a customer service we’ve experienced in decades of using different dealerships. J Herbin was an awesome service advisor to deal with. Such a pleasant all the way around. Out of 5 stars, we give a 10!! More