Subaru of Sherman Oaks

I do not recommend that you gamble on Subaru Sherman Oaks' service department. Each time I have gone here I've been left with an unresolved problem. Their staff are welcoming, but each time I’ve been Oaks' service department. Each time I have gone here I've been left with an unresolved problem. Their staff are welcoming, but each time I’ve been there in the last few years has been disappointing, and I now have a terrible problem they caused directly, one that others have complained about also. I’ve had all services since I bought the car, including oil changes, done here. The technician used an air wrench on the oil drain plug, something every professional, certified mechanic is trained not to do, and over-tightened the plug and rounded the bolt head. He may also have cross-threaded it. Now the car is due for it’s oil change but the oil drain plug is not removable because of the service department’s negligence. The warning against using an air tool on that plug is so universal, and so easy for even those not mechanically inclined to understand, that the only explanation is management’s implementation and approval of the forbidden use of an air tool. They say one thing (speaking down to me with overused generalizations, charging a deductible on my warranty, but not doing any work, or I have to bring the car back). This is a major problem to fix. Subaru Sherman Oaks should be ashamed of this kind of thing. Don't have your car serviced here. More

No friction, no hassles.Just wonderful service. Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend Once again great service great people.Thank you like always for making my service on my 2016 STI a wonderful experience.Your the best.Highly recommend. More

Excellent Service My '17 Subaru STI was having some issues, so I brought it in to Subaru Sherman Oaks to have it looked at. My service advisor was Scott Smith. He was v My '17 Subaru STI was having some issues, so I brought it in to Subaru Sherman Oaks to have it looked at. My service advisor was Scott Smith. He was very friendly and made the whole process run smoothly from start to finish. Scott immediately had me take one of the lead techs out for a test drive so that we could start identify the issues being had with the transmission. I had to leave the car there overnight for further inspection, and was provided with a loaner vehicle the next day once they decided they needed to open up the transmission and look inside. Throughout the two weeks my car was at Subaru Sherman Oaks (they are very busy due to the recent closure of Santa Clarita Subaru, so be prepared to wait), Scott would send me updates by text message almost every other day about exactly what stage they were in the process of fixing my car. They ended up replacing the pressure plate and throwout bearing, as well as the 4th gear synchro. I was also having issue with the car hesitating to start in the mornings, which they attributed to a bad battery, which was also replaced. They even replaced my shifter boot because some of the stitching on it had come loose. All of this was covered under warranty. My car feels so much better to drive now, and I am very glad I took it here, especially while it was still under warranty. Good service is very hard to come by, especially at commercial car dealerships; however, Scott at Subaru of Sherman Oaks was excellent. I highly recommend getting him as your service advisor, especially for major repairs, as it may be a hit or miss when it comes to other advisors. More

Incompetence, Upselling, Untrustworthiness “Per customer request”—not true! I was told several things were needed to be done, like new filters and fluids, so I had them done. General service wa “Per customer request”—not true! I was told several things were needed to be done, like new filters and fluids, so I had them done. General service was therefore $1,200. My car-savvy friends laughed at me later. Worse still, my car immediately after began having all sorts of other problems with warning lights going on, etc. when I returned a few days later, they tried to sell me new tires before my car’s issue was even identified. I don’t trust this place and regret giving them a chance. I’m writing this as I wait, wait, wait too long to pay for a mistake they are probably responsible for, either intentionally to make another $100, or through incompetence More

2017 Outback Purchase Wife had been looking at Outbacks for several years and decided to get a limited model. She got an email from certified Subaru deals and saw some top Wife had been looking at Outbacks for several years and decided to get a limited model. She got an email from certified Subaru deals and saw some top of the line used Touring models from Subaru dealers in Bakersfield, Sherman Oaks and Puente Hills, all with less than 4000 miles. I stopped by Sherman Oaks Subaru and spoke with Jaime. He told me they rock bottom prices on used vehicles so no haggle. I was not interested in the used Touring. He then told me about 4 new 2017 Touring Outbacks in stock that they need to move. He gave me OTD quotes and he stuck with that when my wife and I returned four days later to look at the car. Let me just say that with tax and license the OTD price was still way below the sticker price. More

Bait and Switch Do not use this dealership!!! I had made an appointment at 10:30 am today to test drive and purchase an Outback 2017 pre owned touring 3.5R and had Do not use this dealership!!! I had made an appointment at 10:30 am today to test drive and purchase an Outback 2017 pre owned touring 3.5R and had received a confirmation. When I arrived I was informed the car was sold the night before. I was not notified before driving 3 hours round trip in LA traffic to this dealership. The salesman I was instructed to contact, Logan Clark, was not available. A different sales representative wanted to sell us a new Outback at a much higher price and was not negotiable. This dealership is unreputable and I question the legality of their sales practice. I will never return to this dealership More

incompetent technicians Took my car in for a fix for a recall. On top of taking 6 weeks to repair, my car stared burning oil and smoking after I got it back. Took it to a dif Took my car in for a fix for a recall. On top of taking 6 weeks to repair, my car stared burning oil and smoking after I got it back. Took it to a different service center and found out I was missing $500 in parts. More

Worst customer service ever I have reached out to this dealership multiple times now to ask questions about a vehicle i would like to purchase. I live pretty far from them and I I have reached out to this dealership multiple times now to ask questions about a vehicle i would like to purchase. I live pretty far from them and I do work a lot so I do not have time to be going over to this dealership just to get information. I have asked to deal with someone experienced and they keep emailing me the same crap over and over it's like they are machines preprogrammed to respond the same. They want you to come in no matter what. Why do they even have a e-mail or online portion of the business, is it just to get some information so they can keep bothering you to come in and test drive a car like it's some sort of special privledge they are giving only to you. They pretty much only want you to come in so they can try xxxxxxx as much money out of you as they can in person and then when they come to realize that your not one of those people they can do that with they don't want to deal with you and you leave and waste your time for a hour+. I have requested quotes from multiple other Subaru dealerships throughout southern California and this seems to be the only dealer that doesn't respond to requests. I also called them and at first they refused to give a quote saying that they can't give me a quote without running my credit first. Then they didn't even give me a full quote they just said it's the msrp + taxes and fees. More

Brought my Outback for a repair. Brought in my Outback for a repair. They estimated $280.65 for parts and labor up front. My wife paid the whole invoice upfront on cc. I called anothe Brought in my Outback for a repair. They estimated $280.65 for parts and labor up front. My wife paid the whole invoice upfront on cc. I called another dealership in Santa Monica, they told me the repair is $100 and the part was $50. William told me the switch is $39 his cost. Santa Monica dealer said the cost was $50 but that's $30 cheaper than William quoted. He was very patronizing and never allowed me to speak. They should not charge for the repair upfront, they can charge for diagnostics that's the law I believe. This is the second time this dealer is charging higher estimates than Glendale and Santa Monica I will never bring my car over there for a repair again. More