My '17 Subaru STI was having some issues, so I brought it in to Subaru Sherman Oaks to have it looked at. My service advisor was Scott Smith. He was very friendly and made the whole process run smoothly from start to finish.
Scott immediately had me take one of the lead techs out for a test drive so that we could start identify the issues being had with the transmission. I had to leave the car there overnight for further inspection, and was provided with a loaner vehicle the next day once they decided they needed to open up the transmission and look inside.
Throughout the two weeks my car was at Subaru Sherman Oaks (they are very busy due to the recent closure of Santa Clarita Subaru, so be prepared to wait), Scott would send me updates by text message almost every other day about exactly what stage they were in the process of fixing my car.
They ended up replacing the pressure plate and throwout bearing, as well as the 4th gear synchro. I was also having issue with the car hesitating to start in the mornings, which they attributed to a bad battery, which was also replaced. They even replaced my shifter boot because some of the stitching on it had come loose. All of this was covered under warranty.
My car feels so much better to drive now, and I am very glad I took it here, especially while it was still under warranty. Good service is very hard to come by, especially at commercial car dealerships; however, Scott at Subaru of Sherman Oaks was excellent. I highly recommend getting him as your service advisor, especially for major repairs, as it may be a hit or miss when it comes to other advisors.