Subaru of Utica - Service Center

He was helpful and made my service consultation easy. Informed me of everything that needed to be done and gave me my options. Informed me of everything that needed to be done and gave me my options. More

The Service Department staff is friendly and very professional. Each staff member takes the time to listen to my concerns and then effectively communicate them to the technician who will work on my professional. Each staff member takes the time to listen to my concerns and then effectively communicate them to the technician who will work on my vehicle. I like the ability to make an appointment for service online, at my own convenience, and not stop what I'm doing during the day to make a phone call. Plus, I can express in writing the work I want done. The videos of the technician finds with my vehicle are a nice touch and something I really appreciate. More

Staff were efficient and attentive. Explained service and next visit. They never disappoint. That is why I choose this dealership. Explained service and next visit. They never disappoint. That is why I choose this dealership. More

There were two problems with this service visit. First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I was OK with this, but I was also charged for it again after installation. Fortunately, I noticed this, and it was corrected on the spot and the second motor charge removed. Second, the service technician neglected to complete the NYS inspection; he failed to complete the final step, which was running the vehicle through its final emissions test and affixing the inspection sticker. I did not notice this until after I returned home, so this necessitated a second trip to the dealership. I delayed sending in this response because it took a while to get everything resolved to my satisfaction. Everyone was very helpful, and I realize mistakes happen. My wife and I really enjoyed the videos of the inspection and service process along with the mechanic's commentary. It was a new and free service provided to us and we appreciated it very much. Regarding the waiting at the dealership question below: We left the car at the service department once and waited for the service to be completed twice. More

I was very pleased with our experience at Subaru of Utica, friendly, kind and understanding group, thank you !!! Utica, friendly, kind and understanding group, thank you !!! More

The service. was good & JoAnne explained the different options well. My main complaint would be communication. I had to call 3 times to see if my car was done. And was good & JoAnne explained the different options well. My main complaint would be communication. I had to call 3 times to see if my car was done. And finally got through around 5:30 PM. They close xx 6 & we live 20 miles away, so it was a bit of a rush together there on time. She did tell me that they are severely understaffed & were trying to hire someone. Also, I never received the video of my car as I was told to expect. They seem to be very overworked in this dept. More

Vincent was very friendly and professional. The Service was done In a timely manner. I am very pleased overall with my experience at Subaru The Service was done In a timely manner. I am very pleased overall with my experience at Subaru More

Vincent was very informative and helpful He was managing the busy morning rush all alone managing the busy morning rush all alone More

I apprexiat the staff being polite and professional. Also appreciated how efficient the staff was and how clean the shop is. Also appreciated how efficient the staff was and how clean the shop is. More

Always great customer service. Between the tech and the rep, they weee both Friendly and helpful. Between the tech and the rep, they weee both Friendly and helpful. More