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Subaru of Utica - Service Center

Utica, NY

4.7
469 Reviews
Call Service Center (315) 624-7774

469 Reviews of Subaru of Utica - Service Center

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March 02, 2024

Very personable, vibrant, as well as efficient. Everything was done very professionally and pleasantly~ Keep up the good work! More

by JDBCHR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 05, 2024 -

Subaru of Utica responded

We take pride in being trusted with your automotive needs here at Subaru of Utica, and it's our pleasure to deliver you personable, vibrant and efficient assistance. Thank you very much for the wonderful feedback. Our team will be ready with the same professional, pleasant care when it's time for your next return.

February 29, 2024

Quick and efficient. Tyler @ the service desk was very easy to deal with, very pleasant and knowledgeable. More

by LISAPETRONIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Subaru of Utica responded

Tyler will be proud to hear your compliments, Lisa, and it was our pleasure to deliver you a fast and efficient service visit. Thank you for working with us to care for your vehicle and leaving the kind review. Safe travels and we'll see you again down the road here at Subaru of Utica.

February 29, 2024

Quick and responsive, friendly and informative. Very nice waiting area. It was a pleasant experience. More

by GARYCANTER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPherson
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Mar 01, 2024 -

Subaru of Utica responded

We appreciate the compliments, Gary, and your trust in the Subaru of Utica team with your vehicle's care. It was our pleasure to deliver you fast, friendly, responsive and informative service. Travel safe and come back to see us again whenever we can next assist.

February 29, 2024

Pleased but wait time was double the time I was told it would be when I got there More

by CVEHOSKI
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Subaru of Utica responded

Thank you for your positive feedback and patience while we tended to your vehicle. Regrettably unforeseeable delays can occur on occasion, and we apologize for any inconvenience you were caused. We're happy to hear you remain pleased with our efforts and will work to do better when you next visit.

February 28, 2024

Very fast and professional staff . The waiting area was clean and comfortable and I received a nice video of my car. More

by LILICARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience at Subaru of Utica! Our team works hard to provide professional service and maintain a comfortable waiting area. Thanks for your feedback regarding our video service as well. It's our pleasure to help care for your vehicle, Lili, and we look forward to seeing you again in the future.

February 28, 2024

I don’t know who Nick Orbinati is. Good courteous dealings with Tyler as usual. More

by LAIRD2205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Subaru of Utica responded

We're happy to hear you continue to enjoy working with Tyler here at Subaru of Utica. Thank you for your continued trust in us with your time and business and for leaving the kind feedback. Travel safe and we'll see you again next visit.

February 24, 2024

Service was great and attention to detail was also, Very courteous and professional. Would recommend! More

by AMY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure which Tyler it was
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Feb 26, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience with us at Subaru of Utica! Thanks for recommending our service and professionalism. We appreciate your support! Let us know if we can assist with anything else in the future.

February 24, 2024

Nice people. Car was ready on time as promised. The video inspection was really cool. More

by GBROMBACHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Feb 26, 2024 -

Subaru of Utica responded

We're glad to know you enjoyed the video inspection and efficient service during your recent maintenance visit. Thank you for choosing Subaru of Utica for your automotive needs. Here's to more smooth driving and easy maintenance visits with us!

February 23, 2024

I went in for clanging noises underneath my car. They fixed that. Plus they found a dangerous gash in one of my tires that would have been a huge problem if not fixed. I got a new tire to replace th More

by mfioreflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

Thank you for your thoughtful feedback. Keeping our Subaru of Utica guests safely on the road is our highest priority, and we're happy to have been able to help with your repair and tire replacement needs. Drive safe and reach out to us again anytime we can be of service down the road.

February 23, 2024

Like the way customers are handled from check-in to check-out. Person to person dialog and video explaining what is planned and what is being. And everything was explained thoroughly, even where the c More

by HWOOD03
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with us at Subaru of Utica! Our team strives for clear communication and top-notch service from start to finish, and your compliments are appreciated. Thank you for the two thumbs up, and your trust in us with your automotive needs. Travel safe and come see us again whenever we can be of service.

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