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Subaru of Utica - Service Center

Utica, NY

4.7
493 Reviews
Call Service Center (315) 624-7774

493 Reviews of Subaru of Utica - Service Center

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December 08, 2023

Had a recall done here. It was easy to bring the car. The waiting room was comfortable. They noticed that my inspection was up. I love that they video tape what they are doi More

by HRELYEA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny?
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Dec 10, 2023 -

Subaru of Utica responded

Thank you for complimenting the ease of service here at Subaru of Utica. It's always nice to hear our guests commend our video service and communication as well, as it lets us know those efforts are valued. We appreciate you trusting us with your recall and vehicle care needs and hope you'll consider us again down the road.

December 07, 2023

The Subaru Service Advisors especially RICHARD and TYLER were courteous, friendly, professional and fun. I recommend them very highly!!! More

by SPHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with the sales dept!
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Dec 07, 2023 -

Subaru of Utica responded

Recommendations from our valued Subaru of Utica guests mean the world to us, and we sincerely appreciate the thoughtful feedback. Richard, Tyler and the team will be proud to have earned your commendations for their courteous, friendly, fun and professional assistance. We're happy to help with your vehicle's care and look forward to working together again in the future.

December 06, 2023

Had an issue with return of leased vehicles at this dealership in the past for 2 vehicles consecutively. Late payment notices. Collection calls for paperwork that should have been handled. So far since More

by GJLEPAGE
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 06, 2023 -

Subaru of Utica responded

Thank you very much for the feedback. We're happy to hear that so far previous issues you encountered leasing a vehicle have not been present following your experience with us here at Subaru of Utica. Your choice to work with our team is very appreciated, and we are here to help with anything you need moving forward. Please do not hesitate to reach out for support at any time. Travel safe and enjoy the road.

December 06, 2023

The Subaru Service Team was thorough and efficient in their work. It is a pleasure doing business with them. Thanks! More

by GOODBREAD1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Dec 06, 2023 -

Subaru of Utica responded

It was our pleasure to be of service to you as well! Thank you for trusting us with your automotive needs and taking the time to leave the kind feedback regarding the thorough and efficient assistance you received. Safe travels and we'll see you next visit here at Subaru of Utica.

December 02, 2023

Tyler Davis helped in the service department. He explained everything to me and was very pleasant. Thank you Tyler. I spoke with Michael Green about the new 2024 Crosstrek. I bought my last C More

by RECURVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
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Dec 04, 2023 -

Subaru of Utica responded

Hello, Thank you for working with us to care for your Crosstrek. Tyler will be proud to hear the informative and pleasant assistance you received while we tended to its needs earned your compliments. Michael and the team will be ready when its time for your next new vehicle and we look forward to the opportunity to assist. Safe travels and we'll see you again next visit here at Subaru of Utica.

December 02, 2023

Professional and efficient with friendly people. Would highly recommend. I love the service they have More

by CHERYLPZAMMIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello Cheryl, Thank you very much for the recommendation. It means a lot to us knowing we have your trust, and your compliments regarding the friendliness and professionalism shown by our team make us proud. We love having you here at Subaru of Utica and look forward to your next return. Until then, safe travels!

December 02, 2023

Subaru of Utica exemplifies superior service and the best made car for upstate New York. More

by DTSCHMITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 03, 2023 -

Subaru of Utica responded

Wow, thank you so much for the very kind feedback! We're thrilled to hear you enjoyed superior service here at Subaru of Utica while working with Mike, and that your vehicle is well suited to meet your needs. Enjoy the road, travel safe and come back to see us again whenever we can next be of assistance.

December 02, 2023

We have been a Honda family for over 25 years and I have to say you guys are absolutely great. We recently bought a Subaru and it’s been a really good vehicle. I may always own one. The service center reps More

by CMBLMB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello, We're thrilled to hear you're enjoying your Subaru after giving us a try. Thank you very much for the awesome feedback for Vinny and the team here at Subaru of Utica. Your satisfaction as our service guest is of the utmost importance to us, and we'll make sure you continue to enjoy a friendly atmosphere at every opportunity. Travel safe and we'll see you again next visit!

December 01, 2023

Everyone at Commercial Drive Subaru was very friendly and helpful. Service was quick and everything was explained clearly. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Kevin
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Dec 01, 2023 -

Subaru of Utica responded

Keeping our Subaru of Utica service guests comfortable and getting them back on the road in the timeliest manner possible are high priorities, and we're proud that showed during your recent visit. Thank you very much for complimenting the friendly and informative assistance you received from the team. Drive safe and please consider us again for any future automotive needs.

November 30, 2023

I have always had a great experience at Subaru of Utica from sales to service they always go above and beyond! More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

It's feedback like this from a familiar face that truly brightens the day here at Subaru of Utica. Thank you very much for the kind words and continued trust in our sales and service teams with your time and business. We're always here and ready to help with whatever you next may need, and we'll see you again next visit.

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