Subaru of Wesley Chapel

Had appointment to see a car. Was told that the car would be there. So, we drove 1.5 hrs+/-to the dealership. When we arrived, we were told the car was out for a test drive. That Was told that the car would be there. So, we drove 1.5 hrs+/-to the dealership. When we arrived, we were told the car was out for a test drive. That was OK, they had a good deal on the car. After a couple of hours and several assurances the car is on the way, we learned the car had been let out as a loaner for the day. The salesman did let us try another, identical vehicle. But it was not the one we came to see. Test driving a car that was not the one we were there for and being reassured it was identical is nothing short of a switch and bait scheme. While we waited, he started doing purchase paperwork for a vehicle we had not seen or driven. Our test drive in the other car was about 1 mile. I guess he thought a 1 mile test drive in a car we were not interested in was going to persuade us to sign paperwork for the fictional car. Which led us to believe, this fictional car, has some serious issues. We sat there for 2 hours, had enough of his xx and left when he made another trip to get another fictional ETA of said car. We will NEVER set foot on there property again. More

I’ve been the proud owner of Subaru models for over 30 years, buying Subaru cars from numerous dealerships until now. I bought my last Subaru from Subaru of Wesley Chapel in Florida. Without question Suba years, buying Subaru cars from numerous dealerships until now. I bought my last Subaru from Subaru of Wesley Chapel in Florida. Without question Subaru of Wesley Chapel has been the Best Overall Experience I have ever had when purchasing and servicing our Subaru’s. Kudos to the Best Assistant Service Advisor Justin Heiser out there. He consistently provides exceptional above and beyond customer service. He consistently goes out of his way to ensure you are a valued customer and not simply a transaction. Thanks to Justin and Zack, I will remain a loyal Subaru customer for Subaru of Wesley Chapel. More

Service is always on time and techs are always courteous and helpful. Enjoy the waiting are. and helpful. Enjoy the waiting are. More

All was a wonderful experience. 🙏😇🤙I sent a review after I was there the next day. Very happy. 🙏😇🤙I sent a review after I was there the next day. Very happy. More

Great service. Prompt as well. Friendly staff and reasonable prices. Glad we stopped in to check them out. Prompt as well. Friendly staff and reasonable prices. Glad we stopped in to check them out. More

From making a service appointment, to having work performed, and car being return in a timely manner was EXCEPTIONAL. Service Advisor Zach kept me informed through each step and explained every aspec performed, and car being return in a timely manner was EXCEPTIONAL. Service Advisor Zach kept me informed through each step and explained every aspect or the service. Great job by Zach. More

Really nice and professional people to deal with. Take really good of my Crosstrek and keep me informed. I appreciate them! Take really good of my Crosstrek and keep me informed. I appreciate them! More

I purchased a 2023 Subaru had some transmission problems the dealer was first on getting the issues resolved always pleasant going the the dealer employees are first class the dealer was first on getting the issues resolved always pleasant going the the dealer employees are first class More

Just bought a new outback there. The car buying process was made very easy and I was given a fair deal. I go back there. The car buying process was made very easy and I was given a fair deal. I go back there. More

Amazing Customer Service a Staff. Everything was straight forward, transparent, and done with the utmost professionalism. Serge was an awesome salesperson. Everything was straight forward, transparent, and done with the utmost professionalism. Serge was an awesome salesperson. More