Suburban Ford of Ferndale

Great experience Great salesperson. Dealt with him over the phone for 90% of the sale. Really quick to get back with me with responses to questions and finance options Great salesperson. Dealt with him over the phone for 90% of the sale. Really quick to get back with me with responses to questions and finance options. I drove 2 hours to purchase from him and would do it again. The car was very very clean, great condition, great value. Best deal in Michigan. I didn't like the pushing of the extended warranty by the finance girl, but that's almost expected. Overall great experience and I will be going back to them for my next vehicle. More

Leasing my first car I took a long time to make up my mind, but Darin Fogle, my salesman, was very patient with me. He knew I had restraints on the size of my monthly leas I took a long time to make up my mind, but Darin Fogle, my salesman, was very patient with me. He knew I had restraints on the size of my monthly lease payment and he knew the options on wanted on my Escape. He gave me a very fair deal and my car has more perks than I actually asked for. My son was with me when I leased the car. He too was very pleased with my deal and with Darin Fogle. When I lease again, I will return to Darin at Suburban Ford in Ferndale. More

Lease Very friendly & helpful. Not pushy at all. Dealt with a newer sales person at first who didnt know a lot & didnt explain everything. But I followed up Very friendly & helpful. Not pushy at all. Dealt with a newer sales person at first who didnt know a lot & didnt explain everything. But I followed up with Darin who was very helpful & made sure my car was what I wanted. More

It was a wonderful experience I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my fa I was very satisfied with the customer service experience I received and very happy with my sales person Ms.Shari Bell. I would recommend her to my family and friends. More

My experience at SuburbanFord Ferndale Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done the Working with Fogle was very pleasant He explained every detail to me throughly Overall Good Customer service .I Appreciated everything was done there At one time(paperwork etc) CarolYarber More

Having A Great Salesperson Makes A Difference My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has pur My salesperson, Lila, is great. She is now at Suburban Ford in Ferndale, and doing a great job as usual. This is the 9th or 10th car my family has purchased through her. Lila takes care of her customers, and does a wonderful job representing Ford. She is an asset to Suburban Ford! More

very happy Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. Everyone in the dealership was very nice and friendly and willing to help out and I do thank them all and have a bless holiday. More

Fantastic help and customer service Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me Great dealer to work with they have amazing customer service , got an amazing deal on a used car , I shopped around for a few months and they gave me the best deal on the make and model I was looking for More

Buying a used car Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and Great experience! Dennis Lietz was wonderful. He made the process so easy and explained everything to us he also walked us through the dealership and showed us the service dept.. I would definitely refer him and use him again! We will be back. I would also like to thank Colleen Coleman in the finance Dept. she is very professional and made the transaction so relaxing. More

Not Honest At All I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the e I Purchased a 2010 Escape from Ferndale Suburban and will never go back. They tried to trick me into buying an overpriced warranty, I purchased the exact same warranty for over half the cost a month later. I was told the tires we not leaking when I mentioned low tire pressure, I had to replace them within a week after sale. Pointed out rust before purchase and was told it was no big deal and within two months I was finding paint flaking off, I called David, Used Sales Manager and asked if they could fix it for me since I was just out of corrosion warranty and David was not helpful at all, wouldn't even work with me on a better price than I can get at any other ford dealer. Worst experience with a dealer that I have ever had, I would not recommend buying any vehicle from David the used car manager or any of the other staff, you will get taken. More