Suburban Ford of Romeo

The service department continues to exceed my expectations. They work with my busy schedule and have an efficient process for drop off and pick up. expectations. They work with my busy schedule and have an efficient process for drop off and pick up. More

Had my air bags replaced due to a recall. Everything went smoothly and the work was completed quickly. No issues and everyone was very friendly. smoothly and the work was completed quickly. No issues and everyone was very friendly. More

Great job on service! Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. T Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. Thanks for taking care of this on our car. More

Great and friendly staff This dealership went above and beyond to help get me the truck I wanted, the staff was amazing all the way from the sales staff, management all the wa This dealership went above and beyond to help get me the truck I wanted, the staff was amazing all the way from the sales staff, management all the way to the porter who cleaned the truck, you will not be disappointed with these people. you have a lifetime customer More

Top Notch Service from beginning to end! From my initial call to my final decision, every step of the car buying process with Elder Ford was a pleasure. I was given first rate, responsive ser From my initial call to my final decision, every step of the car buying process with Elder Ford was a pleasure. I was given first rate, responsive service by my sales associate, Kelly Hagar, as well as the Manager, Sal Cucchiara. So happy I chose Elder Ford. More

Lease Turn In/New Lease My lease trade-in and new lease of a 2019 Ford Escape went very smoothly and I was also pleasantly surprised to receive a large amount in rebates. I My lease trade-in and new lease of a 2019 Ford Escape went very smoothly and I was also pleasantly surprised to receive a large amount in rebates. I have been dealing with Greg Klave as my salesman for 36 years. Greg has always made the car-buying or leasing experience easy for me and my family. More

Very pleasant working with the new sales team at Elder Ford Very dynamic, friendly and always smiling to greet the customers, good experience and will do business with them again. Clean car, beautiful and no ru Very dynamic, friendly and always smiling to greet the customers, good experience and will do business with them again. Clean car, beautiful and no rush, we took our time and they were willing to accommodate. More

Oil Change, tire rotation, change fluid, etc. Everything OK I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me ho I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me honest answers. More

Lease turn in/new car purchase I had a Ford Edge and the lease was coming to an end. I had called the dealership 5 different times and left 3 voicemails to set up a lease turn in ap I had a Ford Edge and the lease was coming to an end. I had called the dealership 5 different times and left 3 voicemails to set up a lease turn in appointment. I had already had my pre inspection. After not getting a call back or being able to reach anyone I drove up to the dealership to turn my vehicle in and lease a new one. I was informed the individual that deals with the turns in was on vacation and that’s why my calls were not returned and that they would NOT be able to take my lease turn in. Never asked if I was interested in leasing a new vehicle just a flat out no, they would not accept my turn in. Very rude and unprofessional as I took my business to Suburban Ford in Sterling Heights and had a great experience and will not be returning to Elder Ford of Romeo. More

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More