Suburban Ford of Sterling Heights - Service Center

Happy Customer I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there le I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there less than 1 hour and they had completed the work, great job. This is my 4th vehicle from this location and plan to get the next vehicle from Suburban Ford. More

THE OLD JOKE, F O R D, MEANT F-FIX,O-OR,R-REPAIR,D-DAILY!!!! THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVIC THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVICE DEPARTMENT !!!!! More

excellent service people I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was able to get in quickly to get the work done and was also able to get a loaner at no charge to me. I loved it. Thank you More

Road Hazard Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a S Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a Saturday, that Monday I brought the car into the service dept.My wife and I were introduced to the manager, Mike Skeltis. He took my SUV and kept it for 24 hrs. so that he could have the vehicle completely check out. He and his crew were just great and my SUV was returned and I was assured that my vehicle was fine and that I was lucky that their was no damage. More

Great place to buy a car always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks More

Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More

Brian and Mike gave me the satisfaction I needed I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were not satisfactory to my situation...I would have to wait weeks for service. A call to my salesman, Mike Sillinger on Thursday June 25, brought out their best. He told me to bring it in the next day, Friday, June 26th and he would get it fixed. I brought it in and they lived up to their word with a new alternator to solve my problem. To top it off, Brian drove the car to my work since I could not leave work to pick it up. I am looking to get a car for my fiancée and will most assuredly shop here again for my cars. Thank you Mike and Brian... More

Very nice people The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house More

service staff are very willing to help whenever they can I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean for the customers also. More