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Suburban Volvo Cars
Troy, MI
357 Reviews
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357 Reviews of Suburban Volvo Cars
March 30, 2019
Deceitful Used car department NEVER BUY A USED CAR FROM THIS DEALERSHIP, they fail to disclose recalls on vehicles, they fail to check for oil leaks during there 172 point inspecti NEVER BUY A USED CAR FROM THIS DEALERSHIP, they fail to disclose recalls on vehicles, they fail to check for oil leaks during there 172 point inspection. I bought a vehicle in late November I put 9grand down. The car has been back to the dealership for over 2 months they’ve had it longer than I’ve owned it. I took it back because the smell of exhaust and they dismissed me, then I bring it back and it’s almost out of oil. Then they finally decide to send it it to bmw for repairs. When I get it back the power steering rack clips are all broken and blue type of unknown grease was found. Now I need a power steering rack this isn’t a coincidence. This is something in my opinion happened during the engine removal and repairs. I thought maybe it could of been a pothole but it’s clearly something wrong internally and not my fault. They won’t own up to it, they won’t pay for it. I’m out 4-5grand because they sold me a vehicle with issues and failed to disclose. How do you not see an engine oil leak during inspection??? They added more oil and changed the filter but didn’t notice the leak???. If I would of known that I would of never purchased this vehicle. I’m being fed a bunch of BS. Jerry and Rob Lyons are not in business to give you good customer service. They have screwed me over big time. I’ve battled back and forth, emails, phone calls, texts, face to face and still they won’t help me out. Is this how you treat your customers??? Your no better than a dealership on 8 mile. I hope Mr. David Fisher sees this before matters escalate and does the right thing and pay for the repairs. Vic Shauni More
by vshauni@gmail.com
Employees Worked With
Jerry, Rob Lyons, Nicholas Penrose, Eric Smith
January 29, 2019
Great Dealership A great place to do business with If you are in the market of purchasing a new or used vehicle, I definitely recommend you stop by Suburban Volvo of T A great place to do business with If you are in the market of purchasing a new or used vehicle, I definitely recommend you stop by Suburban Volvo of Troy, the service and staff were very courteous and professional. The salesman Jon was patient and kind, and I was able to negotiate a fair price on my trade in and purchase a Volvo at an affordable price. Hattie More
by Takecare05
Employees Worked With
Jonathan Smith
January 28, 2019
Excellent Service Chris Adams always provides a very good customer service and makes my experience at the dealership more enjoyable; he is very kind and professional! M Chris Adams always provides a very good customer service and makes my experience at the dealership more enjoyable; he is very kind and professional! My Volvo is a 2006 S80; Chris Adams helps me keep my car in good shape. Thank you!! More
by Maria
Employees Worked With
Chris Adams
December 31, 2018
Hazzle with service dept I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in thei I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in their service dept, After many phone calls on my part between Nick Penrose and Chris Adams,finally notes were added to 2015.5 XC60 for service.,I am told by Steve Hough Service director for Suburban Volvo Then I get a phone call at my home from Dan Curmi asking me why I am picking a fight.REALLY Because their in house system does not work I am picking a fight ? I hope this not does happen again, as I would like to keep my Volvo in tip top conditon More
by DizzyFuzzy
Employees Worked With
Chris Adams, Nicholas Penrose, Dan Curmi
December 23, 2018
Excellent service My service experience was exactly what I desired in a dealership service department. Everyone was kind and professional. Communication was timely and My service experience was exactly what I desired in a dealership service department. Everyone was kind and professional. Communication was timely and accurate. If I have any further issues with my problem, I feel confident in returning. The problem was addressed and fixed. More
by Mel
Employees Worked With
Jazmine
December 04, 2018
Great Experiance dealing with Suburban Volvo & Tiffany Pope We recently purchased a 2019 Volvo XC90 from Suburban Volvo. Our salesperson, Tiffany Pope, was excellent to work with. We live in Wisconsin and work We recently purchased a 2019 Volvo XC90 from Suburban Volvo. Our salesperson, Tiffany Pope, was excellent to work with. We live in Wisconsin and worked with Tiffany over the phone and emails. She was very timely with responses to our questions or concerns since we could not actually see the car. When we arrived to pick up the car, it was everything we expected. She was very knowledgeable and thorough in the walk thru of the features of the car. She then directed us to Nicholas in financing who was great also to work with. He was very thorough with the review of the purchase agreement documents. He definitely made going through the paperwork and the purchase very painless!! I would definitely purchase another vehicle from Tiffany and Nicholas and would highly recommend to anyone looking to purchase a car. Thank you again Tiffany for all your help and making this long distance purchase a great experience. More
by RToldt
Employees Worked With
Tiffany Pope, Nicholas Penrose
December 03, 2018
Recent Purchase of a 2016 XC 60 We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of th We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of the sale and we were more than pleased with the entire process. We highly recommend Jon in the sales department. Go and pay him a visit if you want a great deal and things handled professionally and hassle free. Dan & Connie Krueger. More
by Dan 123
Employees Worked With
Great , Nicholas Penrose, Jonathan Smith
November 22, 2018
Eric Smith a Great Salesperson! Eric Smith is a Great salesperson! I'm a very tough customer so it takes allot to earn my business and Eric has what it takes. He's all about service Eric Smith is a Great salesperson! I'm a very tough customer so it takes allot to earn my business and Eric has what it takes. He's all about service and working with the customer. It took me sometime before I was ready to buy and all along the way Eric keep me informed and answered all the questions and concerns I had through emails and phone calls, I really appreciated his patience and professionalism . I was so pleased with the sale and Eric's service, I asked for his business cards so I could pass them out to family and friends. PS Also I like to thank sales manager Jerry Kelley and Nicholas Penrose for helping complete the sale. More
by RayG
Employees Worked With
Jerry Kelly, Sales Manager, Nicholas Penrose, Eric Smith
November 06, 2018
Michael K was amazing! We just bought a 2019 XC90 and it was such a great experience. Michael Kian helped us right away and we told him what we were looking for and he liste We just bought a 2019 XC90 and it was such a great experience. Michael Kian helped us right away and we told him what we were looking for and he listened and really stayed close to that. We wanted to see a bunch of different cars... used and new and Michael was patient and helped us with everything! We would definitely go back to Suburban Volvo. Michael has followed up with us at least a few times and it’s just been 2 weeks. More
by cardissg
Employees Worked With
Michael Koan
October 26, 2018
2019 XC60 Suburban Volvo of Troy is a great dealership! Michael Heater was our salesman and he put us in the brand new 2019 XC60 that we wanted at the price we Suburban Volvo of Troy is a great dealership! Michael Heater was our salesman and he put us in the brand new 2019 XC60 that we wanted at the price we wanted......after another Volvo dealer said they couldn’t do it!!! Highly recommend Suburban Volvo and Mike Heater. More
by John & Kathleen
Employees Worked With
Michael Heater, Nicholas Penrose
