Suburban Volvo Cars

Great Buying Experience! From the initial phone call and emails, to the first time I walked in the Dealership Eric Smith and his manager, Jerry Kelly, treated me with the utmo From the initial phone call and emails, to the first time I walked in the Dealership Eric Smith and his manager, Jerry Kelly, treated me with the utmost respect and provided excellent customer service. I was coming from a thousand miles away to purchase a rare SAAB automobile(the other Swedish brand, now defunct), so you can imagine my trepidation initially with all aspects of the sales process. But Eric is a true sales professional and very thorough to the point of doing most of the backend business processes since the Business Manager was out that day. Eric did the test drive, pricing, paperwork, and had me out the door in record time, yet I never felt rushed or taken advantage of. The car itself is great and I can't thank Eric and Jerry enough for a great overall sales experience. BTW, when SAABs get too rare and expensive, my next new purchase will be a Volvo. Bruce "SAABinista" Utz More

I love this dealership! I am serious! 6 years ago I bought my first Volvo, and bought it from Suburban Volvo. I loved the car! I also very much appreciated Suburban’s Service Dept. They a 6 years ago I bought my first Volvo, and bought it from Suburban Volvo. I loved the car! I also very much appreciated Suburban’s Service Dept. They at all times treated me with the greatest respect courtesy, honesty, & competence.. there was something else too. Which was very important to me: There were several times when the service staff found ways to accommodate me, like spontaneous scheduling. For Example, if a warning light went on, or when I had a problem of any kind with the car.( thankfully not very often!) they always found a way to promptly fit me into their repair schedule. Over six years time, The Service staff won my loyalty to Suburban Bolvo. Because of such kindness from the service staff, I returned to Suburban Volvo a couple of weeks ago to purchase a new Volvo. I was lucky to have Kelly Ashton as my Saleswoman. She was very knowledgeable about all the cars, and readily answered all of my questions. In fact, she thoughtfully teamed me up for the car that best matched me. I really appreciated that! I selected a wonderful Volvo C60, & love it. Kelly made me a forever standing offfer that she would always in the future do her best to be available for me to help me understand the futuristic gadgetry of the car. Two weeks later. I took her up on her tutoring offer, and she did help me to better understand the car and it’s gadgets. I recommend Kelly Ashton to anybody who is considering a Volvo. She is great! And, you can trust her to watch out for your best interests! I want to again mention the Service Dept. Over the years, I have been to plenty of service departments regarding various types of cars. To me, none of them match up to the enthusiastic and competent service you will receive from the Service staff at Suburban Volvo. As I said earlier, it is the reason why I re as I said earlier, those guys are the reason I returned to buy another Volvo from Suburban Volvo! I have given Kelly Ashton and the service guys permission to give you my telephone number if you would ever like to discuss my Volvo and or my affection and respect for Suburban Volvo. Arthur Greenstone More

On my 2nd S-60 lease . . . Really a great experience. The Suburban Volvo team stop notch. A special thanks to my sales person, Kelly Ashton, who followed-up with me on availab Really a great experience. The Suburban Volvo team stop notch. A special thanks to my sales person, Kelly Ashton, who followed-up with me on available "Lease Pull Ahead" opportunities and Nick Penrose who walked me through the paperwork. . . .oh, and I love the car! More

In Good Hands David V. Helped me soon as i got to the dealership. I was looking at a Cadillac ATS ask me did i want to test drive it i did an amazing vehicle love i David V. Helped me soon as i got to the dealership. I was looking at a Cadillac ATS ask me did i want to test drive it i did an amazing vehicle love it. This guy David Viau. The salesman took great care of me very polite and knew a lot about the vehicle he was selling me which pretty much made my decision on the Cadillac ATS. If your in need of a vehicle go see David Viau. You will be in good hands very informative and you will feel good about your purchase real nice guy will get you on the road. Thanks David V. For all your help... More

Wonderful experience at Surburban Volvo We went to Surburban Volvo to buy a car for my son (1st time driver). We are really lucky to meet Jhin Hur who has lots of knowledge on all differen We went to Surburban Volvo to buy a car for my son (1st time driver). We are really lucky to meet Jhin Hur who has lots of knowledge on all different kinds of cars and helped us to sort out choices. I end up bought a Volvo XC60 for myself and gave my old car to my son. Jhin also helped me to program the high tech function of the car (ex. Garage opener, navigator...etc) and willing to help after the car was sold as a friend. I would highly recommend Jhin to work with when you buy a car. This is the 5th cars I bought in my life and I have the best experience with Jhin at Surburban Volvo. More

Haughty, inept and basically unprofessional This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits This review specifically pertains to Service, not Sales. I initially chose Suburban based on their proximity to my home. The first one or two visits (regular service, address a recall) were fine.... until a more complex issue presented itself. LONG story short, between a culmination of (2) visits (4 weeks in total w/out my car), $250+ dollars out of my pocket, haggling with the Service Manager and an extended warranty company, and the end result: the issue was NOT resolved. I will *never* return there for any service, nor sales, for that matter. More

My new V90 I wanted to work with a woman when buying my next car and was pointed in Kelly’s direction. She was absolutely terrific! Kelly is extremely knowledge I wanted to work with a woman when buying my next car and was pointed in Kelly’s direction. She was absolutely terrific! Kelly is extremely knowledgeable about her product and did a great job showing me all the many features on my new V90. I would recommend her without hesitation!!! Thank you Kelly 😁 More