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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.8
573 Reviews

573 Reviews of Summit Subaru El Cajon - Service Center

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September 24, 2022

I like them alot, they are friendly and helpful. They are also patient to make sure that you get the best car. More

by Onewithmolly
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Jason Connors
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Thank you for recognizng that our team was friendly, patient and helpful during your visit to Subaru of El Cajon. We find that taking a consultative approach in advising our clients on what best meets their needs is the best approach. This clients first manta helps us build lifetime relationships. We apprecaite your business and your review. Thanks! Paul Fillmore General Manager Subaru of El Cajon

September 23, 2022

Very good and efficient service. Helpful employees who answered questions and handled my concerns well. Thanks! More

by KPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kane
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Communication is the key to client satisfaction, we train it every day. Thank you for letting us know that my team provided helpful and efficient service. The training is paying off! We appreciate the personal time you took to leave this great review and we appreciate your business. Thank you. Tim Anderson Service & Parts Director Subaru of El Cajon

September 23, 2022

I was charged $170 for a door window diagnostic test, (for a broken window motor). The window now rattles and the door panel is loose after it was put back together. I will take my car to a local mechani More

by NICOLETTEDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Nicolette, We apologize that you are experiencing difficulties after your diagnostic. Please know that the diagnostic fee will be applied to the repair if you choose to move forward. We take customer service seriously and hope that we can address and resolve your concerns. Please reach out to me by stopping in or by calling at (619) 440-0404 so that we can address your concerns. Thank you. Tim Anderson Service & Parts Director Subrau of El Cajon

September 21, 2022

Super efficient and very helpful. Would use them again for any service issues and warranty needs. More

by tracynparis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Ramos
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Tracy, Thanks for the 5-STAR review, we are most grateful. And, thank you for letting us and others know that your service advisor Alejandro was efficient and helpful, that is great feedback. We appreciate your business and your loyalty. Tim Anderson Service & Parts Director Subaru of El Cajon

September 20, 2022

Work performed was very good. They stuck to the time estimate provided. I’m thankful that they resolved my issue. More

by owencruise1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adan
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Owen, Thank you for the great review and for letting us know that your service was good and delivered within the time estimate. We are glad that we were able to resolve your issue. We appreciate your loyalty and your business. Tim Anderson Service & Parts Director Subaru of El Cajon

September 16, 2022

I would recommend working with Ray. He’s diligent and very trustworthy. I have worked with him consistently for a long time. More

by DSteiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Mr. Steiner, Thank you for the great review of your service experience with Ray, he is truly one of the best service advisors you will ever meet. It's is personal committment to delivering complete client satisfaction that makes him so great. Thank you for recognizing his efforts. We appreciate your review and your business. Thank you. Tim Anderson Service & Parts Director Subaru of El Cajon

September 16, 2022

Ray Clearwater, Service Advisor is an outstanding person. Helped us on the spot, very kind and polite. He’s good peoples 🤙🏽 More

by Wilsonros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Another great review for our star service advisor Ray Clearwater!!! Thank you for recognizing what an outstanding person Ray is. He truly comes to work each and every day to resolve issues with a smile and the utmost in customer service. We are grateful for your recognition of his efforts and we thank you for your business. Tim Anderson Service & Parts Director Subaru of El Cajon

September 15, 2022

First visit resulted in damage to the vehicle, service advisor was incredibly helpful in getting the vehicle fixed. Just beware that a complimentary car wash may also come with complimentary scratches. More

by ben_ha_mean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria or Marissa
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Ben, Thank you for the review and thank you for the opportunity to make things right. Tim Anderson Service & Parts Advisor Subaru of El Cajon

September 15, 2022

Fast service, explained everything, no surprises. Great Service. Happy! Checked everything else to make me feel more comfortable. More

by Linda T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Kathleen Farris, Chien Huyhn, Alejandro Ramos
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Oct 01, 2022 -

Summit Subaru El Cajon responded

Linda, Sounds like a perfect service experience. I'm so proud that my team provided efficient servie and communicated well... and most of all, made you feel comfortable. Thank you for taking your personal time to leave such a great review. We appreciate you and we appreciate your business. Tim Anderson Service & Parts Director Subaru of El Cajon

September 12, 2022

Service advisor was outstanding- wait time was less than an hour we are happy customers More

by alsbahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Flores
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Oct 01, 2022 -

Summit Subaru El Cajon responded

So glad you are happy customers - complete client satisfaction is our goal. Thank you for letting us know that your service advisor Monica was outstanding and that she was able to get you in and out quickly. We appreciate your review and we appreciate you business. Thank you! Tim Anderson Servie & Parts Director Subaru of El Cajon

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