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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
575 Reviews

575 Reviews of Summit Subaru El Cajon - Service Center

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July 01, 2022

Top notch customer service all around! You can talk to any advisor and get the same courteous attention. More

by Sandyl2469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden
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Jul 09, 2022 -

Summit Subaru El Cajon responded

Thank you so much for this great review! We are happy to hear that you received top-notch service and every advisor provided the same, courteous attention. Our team works hard to ensure that our customers are comfortable and satisfied, thanks for recognizing our hard work! We thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

July 01, 2022

They listen to my concern. Kept me informed how things was going. Explained things to me More

by CAPROFITT
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Jul 09, 2022 -

Summit Subaru El Cajon responded

Thank you so much for this great review! We are happy to hear that you had a great service visit, our team works hard to keep our customers informed and to make sure that they are satisfied. Thank you for stopping by! Tim Anderson Fixed Operations Director Subaru of El Cajon

June 29, 2022

Way to easy! Great / fast service with outstanding customer service. Very impressed and satisfied customer. More

by troyboy1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Thanks so much for this awesome review! Our team strives to provide excellent, fast service while making sure that our customers are nothing but satisfied with their visit. We are so happy to hear that you were impressed with your experience. Thank you for visiting us and we can't wait to see you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

June 28, 2022

I am very impressed with the friendly, courteous, and efficient service I received at the repair and parts departments. It is refreshing to find such a wonderful group of people all working together. I a More

by mattnjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim in service Dept, Kevin Kane
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Woah! Thanks for this awesome review! We are happy to hear that you are impressed with the friendly, courteous, and efficient service that you received when you visited us. Our team is amazing, I am lucky to work with such an amazing group of individuals. They are always going above and beyond to ensure that our customers are nothing but satisfied, thanks for recognizing their hard work! Thank you for stopping by, we love to work with customers like you! Tim Anderson Fixed Operations Director Subaru of El Cajon

June 28, 2022

Dealership was clean and well organized. Very attentive and kept me informed of what was happening with the service. The only thing that keeps the review from being five stars is that the co More

by caferacer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Jul 01, 2022 -

Summit Subaru El Cajon responded

Interesting that you bring the car wash up in your review. We have recently noticed the same, that the quality of our complimentary wash could be better. In fact we had a meeting on it today and are working to resolve the issues. We love such constructive customer feedback, please keep it coming and we will work to make Subaru of El Cajon a better place for all of our clients. Thank you, Tim Anderson Service and Parts Director Subaru of El Cajon

June 28, 2022

The people who work here are committed to service. There is a walk around with pictures when you drop off your car. I will be using this dealership again. More

by Tcjw-1
Recommend Dealer
Yes
Employees Worked With
Sam A, Ray Clearwater
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Thank you for recognizing our commitment to service, our team strives to provide the best customer service possible to ensure that our customers leave satisfied. Thank you so much for taking the time to leave this positive review, we can't wait to work with you again soon! Paul Fillmore General Manager Subaru of El Cajon

June 27, 2022

Nice to get a loaner. Staff very friendly. Monica was very helpful and good calling with updates. More

by kurt.norton
Recommend Dealer
Yes
Employees Worked With
Monica
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Thank you so much for taking the time to leave this review about your service visit with us, we are happy to hear that our team was friendly and helpful. Monica is great, she is always working hard to make sure our customers are happy. Thank you for your business and we would love to work with you again for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

June 24, 2022

Service department is clean fast and efficient. From the time of drop off my Crosstrec was ready to go in one and a half hour. More

by thaggard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Ramos
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Thanks so much for this excellent review! We are happy to hear that you had a great visit with us, our team strives to provide quick, efficient service to ensure that our customers leave happy. We do our best to service our customer's vehicles quickly and efficiently, thanks for recognizing our hard work. Thanks for stopping by! Tim Anderson Fixed Operations Director Subaru of El Cajon

June 23, 2022

Friendly professional service and parts staff, Repairs done right, priced as quoted. This is the way a dealership should be run! More

by sunshine22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Flores
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Jun 30, 2022 -

Summit Subaru El Cajon responded

Thanks so much for this great review about your service experience here at Subaru of El Cajon. Our staff strives to be professional and friendly to ensure that our customers have a great visit. They are an amazing team to work with, they'll always get the job done right. Thanks for visiting us and we hope to work with you again in the future. Tim Anderson Fixed Operations Director Subaru of El Cajon

June 22, 2022

The service is always timely and service representative’s are helpful and knowledgeable. I love that they also wash my car. More

by t.wolcott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Jun 30, 2022 -

Summit Subaru El Cajon responded

Thank you for taking the time to review your service experience with us here at Subaru of El Cajon, we are so happy to hear that each time you visit us the service is always timely and helpful. Our team strives to provide the same, consistent exceptional customer service to ensure that our customers have a fantastic experience. We also always offer a complimentary car wash just to make the experience even more special. We thank you for your business and your loyalty. Tim Anderson Fixed Operations Director Subaru of El Cajon

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