Summit Subaru El Cajon - Service Center

Summit Subaru El Cajon responded

Thanks so much for this review about your experience with us. We are happy to hear that you receive excellent service from start to finish, our team does an amazing job of ensuring that our customers are completely satisfied. Thank you for visiting us. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hugo, Good feedback, thank you for letting us know that our printer is misaligned. I will be sure to work with our printing service to have this corrected. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Akermath, We apologize that we did not notify you when your vehicle was finished, sometimes the hand-off with the detail team, the valets and our service advisors fails. Thank you for bringing it to our attention. As for additional services, these are only recommended in alignment with Subaru repair and maintenance guidelines. As a certified Subaru service center we are requested to notify clients of necessary services for the health and safety of their vehicles. If you would like us to not advise on recommended services please tell Kathleen during your next visit and we can put a note in your customer record. Tim Anderson Service and Parts Director Subaru of El Cajon.

Summit Subaru El Cajon responded

Thank you for this positive review! So glad that you had a great service experience with us, our team strives to provide our customers with an exceptional experience. We sincerely thank you for your business and we hope to see you again for your future servicing needs! Please recommend Subaru of El Cajon to your friends and family, we would love to work with them. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Dan, Thank you for the candid feedback, we understand that you feel we are over surveying. Thank you for that feedback, as it is sincerely appreciated and we will take note of your review. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Woah, thank you so much for your loyalty, you've been visiting us for almost 15 years! This is an amazing compliment, we love to work with long-time customers like you. I can ensure you that you will receive the same high-quality service every time you return. Our team is constantly working hard to provide our customers with an exceptional experience to ensure that they are nothing but satisfied. Again, we thank you for your loyalty and for your business! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hey! Thank you so much for taking the time to leave this exceptional review about your service experience with us. We are happy to hear that you received pleasant and friendly service, our team strives to provide the customer with a great experience. They also do an amazing job at making sure you are informed throughout the servicing process and notified when your vehicle is ready. We thank you for your visit and we hope that you come back for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks so much for this great review, glad to hear that your experience with us was a positive one. We thank you for your loyalty, we appreciate that you chose Subaru of El Cajon for all of your servicing needs. We love to work with customers like you! Thanks for visiting us again and we can't wait to see you soon. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for leaving this great review! Our team here is amazing at providing quick and exceptional service, we are so glad that you had a great service experience. Thank you for your loyalty, we look forward to working with you again for your future servicing needs. Thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Mark, Thank you for bringing this to my attention. I will discuss this with Ray and the technician who worked on your vehicle. We apologize that you had an issue with your coolant overflowing. There is a relief valve so that if there is too much expansion in the coolant that the liquid flows out instead of creating excessive pressure that could effect the vehicle's cooling system. As for your system being low now, please come back in and we'll top it off. Tim Anderson Service and Parts Director Subaru of El Cajon