Summit Subaru El Cajon - Service Center

Summit Subaru El Cajon responded

Mark, Thank you for bringing this to my attention. I will discuss this with Ray and the technician who worked on your vehicle. We apologize that you had an issue with your coolant overflowing. There is a relief valve so that if there is too much expansion in the coolant that the liquid flows out instead of creating excessive pressure that could effect the vehicle's cooling system. As for your system being low now, please come back in and we'll top it off. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for leaving this great review! Our team here is amazing at providing quick and exceptional service, we are so glad that you had a great service experience. Thank you for your loyalty, we look forward to working with you again for your future servicing needs. Thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for this awesome review, we are so glad that you chose to visit Subaru of El Cajon! Our team works hard to be courteous and understanding to make sure our customers are satisfied. Thanks for recognizing our hard work! They are also very knowledgeable and will answer any question you might have so that you are constantly informed about the status of your vehicle. We sincerely thank you for your business and we would love to work with you again soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Eric, We are happy to hear that you had a positive service experience with us, thank you for this review! Ray is great, he works hard to provide courteous and professional service to ensure that our customers are happy. Thanks for taking the time to acknowledge him! We also always offer a complimentary car to make the service experience even more special! Thank you for visiting us and we cant wait to see you again for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this great review! Our service team does an amazing job at communicating with our customers to ensure that they understand what their vehicle needs. I am so glad that you had a great experience with them. Please recommend Subaru of El Cajon to your friends and family, because a referral is one of the best compliments we could receive! Thank you for visiting us and we can't wait to work with you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this great review about your visit here! I am glad that your service experience met your expectations, our service team works hard to provide awesome customer service. We also will never break a promise, we always do our best to deliver what we promise. Thank you so much for your business and we hope you visit us again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for this awesome review, I am happy to hear that you had a positive service experience here at Subaru of El Cajon! Our team always strives to provide professional and friendly service, we are happy to hear that you continually receive the same exceptional service every time you visit us. What a great compliment! We thank you for your loyalty and can't wait to have you back soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Jennifer, We are extremely sorry that we could not reproduce the squeel in the brakes. This must be as frustrating to you as it is to us. We would like nothing more than to resolve this issue and have you as a happy and satisfied client. Please make sure you ask for me or my Assistant Service Manager, Jessica Church, during your next visit. Looking forward to working together to resolve your concerns. Thank you, Tim Anderson Service Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for leaving this excellent review online about your experience with us. We strive to provide exceptional customer service to ensure that our customers receive on-time delivery of their vehicles, thanks for recognizing our hard work. Our team is incredibly knowledgeable and will always make sure that all of your questions are answered. We thank you for visiting us and we would love to work with you again for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

W are happy to hear that you had a positive service visit with us, thank you for taking the time to leave this great review. Our team strives to provide helpful and efficient service, thanks for recognizing their hard work! We sincerely thank you for your business and we hope to see you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon