Summit Subaru El Cajon - Service Center

Summit Subaru El Cajon responded

Thanks for this awesome review, glad to hear that you had a great visit with us! Our service team is always going above and beyond to ensure that our customers are receiving a fair price and to provide fantastic service. Thank you for recognizing that, your kind words encourage them to keep up the great work! We thank you so much for your business and would love to see you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this awesome review about your service experience with us here at Subaru of El Cajon. We thank you for your loyalty, I can ensure you that you will receive the same professional, exceptional service each and every time you visit us. We love to work with customers like you! Thank you for your business and we cant wait to see you again for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks so much for taking the time to leave this awesome review, your kind words encourage us to keep up the good work! Here at Subaru of El Cajon, we strive to provide exceptional and friendly customer service, our customers are our number one priority. We are glad had a positive visit with us, I can ensure you that you will experience the same courteous service each and every time you return. Thank you for your business and we hope to see you again for your future servicing needs. We thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Wow, thanks for this awesome review! Thanks for recognizing Ray's hard work, he strives to provide excellent service and always makes sure his clients are happy. Here at Subaru of El Cajon, we understand that our customers are busy and servicing might not always fit into their full schedule. We will always work with the customer to work with their schedule and make sure their needs are met in a timely manner. I am glad that we were able to accommodate your schedule that wouldn't interfere with your workday. Thank you for your business and we would love to work with you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks so much for taking the time to leave this exceptional review about your service visit with us here at Subaru of El Cajon. We are so lucky that we are your go-to dealership for maintenance, we thank you for your loyalty! Ray always goes above and beyond to give our customers a great experience, I am glad to hear that his service exceeded your expectations. We thank you for your business and can't wait to see you again in the future, we love to work with customers like you! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Mike, We greatly apologize if your wife feels that the services provided were not adequately explained, that is totally on us and our Service Advisors. Rest assured that on your April visit we provided standard maintenance services that your higher mileage vehicle needed. Filter change, oil change, brake pads and resurfacing rotors, rotate tires, alignment... these are all standard maintenance items that were required for safety and performance of your vehicle. And our numbers do not match what you are stating in your review, so please contact us so that we can make an adjustment. Thank you for the opportunity to ensure you are a satisfied client. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Mugs, Thank you for sharing your concern, and rest assured that we have a team ready, willing and able to help. Please stop by our "Love Shack" where there are qualified and trained employees standing by to assist with issues just like this. Learn more here https://bit.ly/3NlMX8I or call (619) 440-0404 and ask for Randall or Patrick to set-up an appointment. We look forward to serving you better. Randall Blaum Love Shack Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Janet, Thanks for visiting us here at Subaru of El Cajon and for leaving this great review about your experience. Our service team is constantly working hard to provide quick and exceptional service, I'm glad they were helpful and got the job done quickly! We always offer a complementary exterior car wash with any service, glad that you enjoyed it! We thank you for your business and hope to see you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks for this awesome five-star review! Ray is truly the best, he is extremely knowledgable and is always going above and beyond to make sure the customer is informed throughout the whole process. I will pass on your kind words to him, reviews like this encourage him to keep up the great work! I am happy to hear that you had such a great service experience with us, thank you for your business and we hope to see you again in the future. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for taking the time to leave this positive review online for others to see, I am glad that your experience with us here at Subaru of El Cajon was a positive one! Our team strives to provide only the best customer service and ensure that every client is satisfied, thanks for recognizing their hard work. We thank you for your loyalty and we can't wait to have you visit us again for future service work. Paul Fillmore General Manager Subaru of El Cajon