Summit Subaru El Cajon - Service Center

Adan V. Verduzco, Monica Flores, and Joel from Summit Subaru of El Cajon are Outstanding Team members of this organization. My ultimate customer experience f Verduzco, Monica Flores, and Joel from Summit Subaru of El Cajon are Outstanding Team members of this organization. My ultimate customer experience from the time I arrived at the service department will always be a memorable one for me and my son. Monica welcomed us with a friendly smile and took our vehicle details and she introduced us to our service writer Adan. Once all the information was relayed to Adan we were all checked in briefly. Everything that we needed done was wrote in a repair order and the prices were explained and the work would be done to OEM specifications. From beginning to end every detail was covered and nothing was left out. The Superb and quality workmanship was self evident. Although, there were technical software issues associated from flashing my new key fob and key reprogram. It was due to glitches within the procedures associated with downloading the software. Joel was able to work out a solution while working diligently with Subaru Corporate to resolve the technical issue that was affecting the reflashing of the new key fob. The Can Do spirit and perseverance displayed from the Team under these unusual cirmumstances involved is a true testament of my Customer Satisfaction. The dedication to do a job well done was crystal clear and these folks ensured that my customer experience would be a great one no matter the difficulties they had to go through. Truly this is the best Subaru Service Department I have ever visited to service my Subaru. Thank you so much for going above and beyond. Well done!!! More

60,000 mile servicing priced at $1700 versus $650 elsewhere. Polite and professional, but rapacious pricing. elsewhere. Polite and professional, but rapacious pricing. More

Sam gave me good information on the processes of repair, operating our car better. Thanks. operating our car better. Thanks. More

Service department did a great job of checking me in and getting the work done quickly … kept me informed getting the work done quickly … kept me informed More

Professional, timely service as always provided by Sam and service department. I have never been disappointed and service department. I have never been disappointed More

The experience is always great at this dealership. They were polite, fast with service, and kept me informed. They were polite, fast with service, and kept me informed. More

This was my first time visiting this dealership, and the experience was outstanding. Great service! experience was outstanding. Great service! More

The dealership is currently going through renovations. Overall service is great. The customer service team especially Monica were super nice and friendly. Overall service is great. The customer service team especially Monica were super nice and friendly. More

I recently visited my local Subaru dealership for routine maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car wa maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car was serviced for an oil change, tire rotation, and a general inspection. The car runs smoothly post-service, which speaks to the quality of their work. Customer Service: The staff at the front desk were friendly and helpful. The wait time was reasonable, and they provided a comfortable waiting area with complimentary coffee and Wi-Fi, which made the wait pleasant. Facilities: The dealership itself was clean and well-maintained. The waiting area was equipped with comfortable seating, and they had a good selection of magazines and a TV for entertainment. Communication: They provided a detailed report of the work done and highlighted areas that may need attention in the future. I appreciated the transparency and the regular updates during the service. Overall Experience: My experience at the Subaru dealership was excellent. The quality of service was top-notch, and the staff were courteous and efficient. I would highly recommend them for their expertise and use of genuine Subaru parts, especially if you own a Subaru. In summary, if you’re looking for reliable service from knowledgeable technicians with excellent customer care, this Subaru dealership is a fantastic choice. More

Performed service on vehicle in a timely manner. Very well done, and reasonably priced. I will definitely go back. Very well done, and reasonably priced. I will definitely go back. More