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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
575 Reviews

575 Reviews of Summit Subaru El Cajon - Service Center

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May 02, 2022

Ray always takes great care of me. This last visit I had my windshield replaced. Ray made sure I was aware of the process and the time-line. More

by LMR345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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May 04, 2022 -

Summit Subaru El Cajon responded

Ray is one of the best we have here at Subaru El Cajon! Thank you for your glowing review, he will be happy to hear you were satisfied with your windshield replacement. We look forward to having you back in the future! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

Poor communication between dealership and part supplier resulted in confusion and inaccurate estimate of required time for repair completion. No loaner car offered for almost a week. More

by jdetweiler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

With supply chain issues across the globe, this is a very difficult time to be in the automotive repair business to give reliable estimates when we rely on the input from the suppliers. We want to be able to provide better estimates and we need all of our customers to understand that there are issues beyond our control right now. It is very unfortunate that our dealerships are feeling the wrath of this situation. We apologize if we did not communicate better on this issue. Know that we would have provided a loaner if we knew the parts were going to be such an issue. Paul Fillmore General Manager Subaru of El Cajon

May 02, 2022

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you. More

by fjs5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alejandro Ramos
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May 04, 2022 -

Summit Subaru El Cajon responded

Thank YOU! Your excitement from visiting us brings so much joy to our staff. Knowing we helped another customer and made their lives a little easier today! Paul Fillmore General Manager Subaru of El Cajon

May 01, 2022

Ray Clearwater was great, he was on top of my case, timely communication and information, I am very happy with Subaru of El Cajon! More

by mingyah
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Thank you so much for your positive review! Ray is an incredible employee and we will be sure to let him know his timely communication with you made your experience all the better! Paul Fillmore General Manager Subaru of El Cajon

April 29, 2022

Friendly, helpful, kind, people. They have explained things/situations to me so I “get it.” I definitely would choose them again. Easy to do business with. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris, Rick Gonzales
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Nancy, we strive to ensure our customers are taken care of and understand what we are doing for you. I am so glad you had this positive experience with us and look forward to seeing you back! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 29, 2022

Polite and friendly staff! The oil change was completed in about an hour! Thank you!! More

by MILLIEM75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
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May 04, 2022 -

Summit Subaru El Cajon responded

We are so glad your oil change was completed in a timely manner! Here at Subaru of El Cajon we strive for the best customer service and quality care! We hope to see you again! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 28, 2022

Great communication, they were accommodating and very helpful. Appreciated the updates on text messaging. Friendly and came back with a clean car. More

by MKJSPUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
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May 04, 2022 -

Summit Subaru El Cajon responded

Thank you for your 5-star review! We strive for the best communication and accommodation with our customers. And we are glad to hear the text updates were helpful in your experience with us. Looking forward to having you back for future services with us. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 28, 2022

Excellent service, helpful staff, fast service. Will come back for my next service or repairs. More

by Mariella M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Flores
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May 04, 2022 -

Summit Subaru El Cajon responded

Mariella, Thank you for your 5-star review. We are always happy to hear about the excellent and fast service as well as our dutiful staff providing you the best care! We look forward to having you back for your next repairs or oil change. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 28, 2022

Friendly and helpful every time so far that i have been there. I thank you More

by edithsohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady in service
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May 04, 2022 -

Summit Subaru El Cajon responded

Edith, We are so glad to hear your time with us was helpful and friendly. It is our promise to always provide quality care to our customers and deliver you the best that you deserve! We look forward to seeing you again. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 27, 2022

Very efficient service department and service advisor was very helpful, courteous and answered my questions More

by Ncperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

We are so glad to hear your experience with our service department was a positive one! If you ever have any future questions you know you can rely on us to give you the answers you need! Tim Anderson Fixed Operations Director Subaru of El Cajon

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