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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
583 Reviews

583 Reviews of Summit Subaru El Cajon - Service Center

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May 09, 2022

When I arrived they had no record of my appointment but took me anyway My wait time was short and I was on my way More

by stedonna500
Recommend Dealer
Yes
Employees Worked With
Din
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May 10, 2022 -

Summit Subaru El Cajon responded

Thanks for this awesome online review about your experience here at Subaru of El Cajon. We try our best to fit in each and every customer we can, we strive to provide only the best customer experience. Even though we weren't able to find your appointment, I am glad we were able help you out, but I can ensure you that will not happen again. We thank you for your business and we hope to see you again in the future Tim Anderson Fixed Operations Director Subaru of El Cajon

May 09, 2022

Very quick service and good communication from my service coordinator. Other than the distance from my house I like the service center a lot. More

by Bob5052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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May 09, 2022 -

Bob5052 responded

Note.

May 10, 2022 -

Summit Subaru El Cajon responded

Thanks for this awesome review! I am happy to hear that you received quick service and your service coordinator was able to offer great communication. Here at Subaru of El Cajon we work hard to be attentive and walk our customers through every step of the process so that they are always informed about the status of their vehicle. We thank you for your business and hope to have you back. Paul Fillmore General Manager Subaru of El Cajon

May 07, 2022

Quick and good service. Service Advisor and Staff are very attentive and helpful to customers. Quality of their job done for me is satisfactory. More

by gargantielelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alsaigh
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May 10, 2022 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave this positive review! My team works incredibly hard to provide the best customer service possible and to make sure the customer always leaves happy, thank you for recognizing their hard work. I am happy to hear that your experience with us was a positive one, we thank you for your business and hope to have you back again. Tim Anderson Fixed Operations Director Subaru of El Cajon

May 07, 2022

Best customer service I’ve ever received. They found the problem with my car and fixed it in a timely manner More

by Zaysdadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Ricardo Orozco, Kathleen Farris, Chien Huyhn, Alejandro Ramos
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May 10, 2022 -

Summit Subaru El Cajon responded

Wow, best customer service you've ever received! That is such a great compliment and that means a lot to my team and me, we work very hard to provide the best quality service. We also strive to perform speedy, exceptional service here at Subaru of El Cajon. We thank you for this positive review and cant wait to see you again in the future. Tim Anderson Fixed Operations Director Subaru of El Cajon

May 04, 2022

Great customer service and show they care about your experience. Comfortable waiting areas both inside and outside. More

by mzlretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alsaigh
Report | Print
May 09, 2022 -

Summit Subaru El Cajon responded

Thank you so much for taking the time to leave this positive review about your experience at Subaru of El Cajon. I am so happy to hear that your received great customer service, we strive to treat our customers with the highest respect and deliver exceptional service. Thank you for your business and we look forward to having you back in the future. Tim Anderson Fixed Operations Director Subaru of El Cajon

May 04, 2022

I’ve purchased my last two Subarus from this dealer and recommended a close friend to them as well. Each and every time the sales department took care of us. Their service writers also do the same when you More

by Aocamp94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
May 10, 2022 -

Summit Subaru El Cajon responded

Thank you for your loyalty and for your referral to a friend, what a great compliment! Our service department prides itself on delivering the same exceptional customer service each and every time a customer comes to visit, thank you for recognizing their amazing work. Our service writers also uphold the same expectations for themselves. Thank you for this great review and we can't wait to have you at Subaru of El Cajon again in the future. Rone Isho General Sales Manager Subaru of El Cajon

May 03, 2022

Friendly knowledgeable and stand behind their work I’m very satisfied with the work done on my car More

by PHIL74747474@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
San , Ray Clearwater, Kathleen Farris
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May 04, 2022 -

Summit Subaru El Cajon responded

Phil, Thank you so much for your 5-star review. We are so glad to hear that our incredible service team made your experience great with their knowledge and dedication to do their best for you! Looking forward to having you back at Subaru of El Cajon! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

This was my first time working with the El Cajon team and I was very impressed, everyone was friendly and managed my service requirements in a timely manner. More

by jonaah310_90242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
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May 04, 2022 -

Summit Subaru El Cajon responded

Jonaah, welcome to Subaru El Cajon! We were so happy to have you in for the first time and are glad to hear your experience was a positive one. We strive to be our best selves for our customers and deliver quality results in a timely manner. Hope to see you back! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

Ray always takes great care of me. This last visit I had my windshield replaced. Ray made sure I was aware of the process and the time-line. More

by LMR345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Ray is one of the best we have here at Subaru El Cajon! Thank you for your glowing review, he will be happy to hear you were satisfied with your windshield replacement. We look forward to having you back in the future! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

Poor communication between dealership and part supplier resulted in confusion and inaccurate estimate of required time for repair completion. No loaner car offered for almost a week. More

by jdetweiler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

With supply chain issues across the globe, this is a very difficult time to be in the automotive repair business to give reliable estimates when we rely on the input from the suppliers. We want to be able to provide better estimates and we need all of our customers to understand that there are issues beyond our control right now. It is very unfortunate that our dealerships are feeling the wrath of this situation. We apologize if we did not communicate better on this issue. Know that we would have provided a loaner if we knew the parts were going to be such an issue. Paul Fillmore General Manager Subaru of El Cajon

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