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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
576 Reviews

576 Reviews of Summit Subaru El Cajon - Service Center

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April 06, 2022

Last time I got my oil changed Service iwas great, staff members are welcoming and respectful More

by fermlndrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariella Martinez
Report | Print
Apr 12, 2022 -

Summit Subaru El Cajon responded

Thank you for taking the time to write this review as your feedback is always appreciated! I am so pleased to hear that you had a 5-star experience with our team and that we were able to get everything squared away for you! We appreciate you and your business. Thanks for choosing us! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 06, 2022

Incredible helpful and friendly with efficient service. They got me in and out quickly! Would happily come back again with my needs. More

by KATALEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Apr 12, 2022 -

Summit Subaru El Cajon responded

Hi Kate, Thank you for helping our business by taking the time to leave a positive review! I am so glad to hear that our team provided you with friendly, helpful and efficient service and that we were able to get you all taken care of. Thank you for coming by and hope you come again soon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 06, 2022

I’m happy for the prompt attention they give soon as you drive on the service line More

by 7andimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Todd Harper
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Apr 12, 2022 -

Summit Subaru El Cajon responded

Hello, Thank you so much for your 5-star review! It's great to hear you were treated with excellent and prompt service by our team! It is important to us that each customer has a great experience with us! Thank you for your feedback and we hope you come back and see us. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 06, 2022

took it in for service i had a few questions they were all answered great took there time to check out of issues i had way better than frank subaru of national city More

by chuey8850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco, Rick Gonzales
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Apr 12, 2022 -

Summit Subaru El Cajon responded

Hello, Thank you so much for your 5-star review. Your opinion and feedback are very important to us and I'm glad we were able to answer all the questions you had and get you squared away! Thank you for your business and hope you come back and see us soon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 06, 2022

they completely stripped my oil pan bolt, they tried to blame me for the issue even tho they last place/people to service my car was Subaru of el cajon . This is is the second time I have a incident on my More

by Alan.16vaz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose Parada
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Apr 20, 2022 -

Summit Subaru El Cajon responded

Alan, We thought we had resolved all of your issues. If you feel we have not, then please contact me as our goal is your complete satisfaction. Thank you for the opportunity to serve you better. Tim Anderson Fixed Operations Director Subaru of El Cajon

Apr 21, 2022 -

Alan.16vaz responded

no i was never compensated for my wasted time or anything, i have made these issues known in person and nothing gets done. my car is always returned dirty inside and out wild oil marks on the hood and door laches. ever since my first oil change Angel said i would get a "free premium detail" and i have yet to get it. my car had been damages and i always have gotten the blame from the reps

April 05, 2022

Friendly, professional out to please the customer. Subaru El Cajon is a great place too buy a Subaru because of the service they can deliver! More

by HSP1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Apr 05, 2022 -

Summit Subaru El Cajon responded

Hello, Thank you so much for taking the time to write us this positive review! I am so pleased to hear that you experienced friendly and professional service with our team as both of those qualities are very important to us. Thank you for choosing Subaru of El Cajon and we hope you come see us again! Cheers, Tim Anderson Fixed Operations Director Subaru of El Cajon

April 05, 2022

My car has always gotten thorough treatment here. I would recommend Subaru of El Cajon. More

by MRSVEVERKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 05, 2022 -

Summit Subaru El Cajon responded

Hello, I am so pleased to hear you had a great and thorough experience with us! Thank you for taking the time to write us a review as your feedback helps us to make sure we are providing our customers with the best service possible! Thank you for your business and I hope you come back and see us soon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 04, 2022

Subaru of El Cajon is an awesome place! The staffs are friendly and knowledgeable! I will definitely recommend them to my family and friends! More

by Ivann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Apr 04, 2022 -

Summit Subaru El Cajon responded

Hi Ivann, Thank you for your positive review of your service experience here at Subaru of El Cajon! I am pleased to hear you had a great experience with our team. Thank you for your business and for recommending us to your family and friends! We hope you come back and see us soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 04, 2022

I had an unfortunate poor service experience due to the service account manager. Communication was unclear and I never knew what was happening with my car. My rating initially reflected my 1 month strugg More

by STACISANDERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Fillmore, Ray Clearwater
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Apr 06, 2022 -

Summit Subaru El Cajon responded

Staci, Thank you for reaching out to me and allowing us to make everything right. We apologize for any misunderstanding and appreciate the opportunity to deliver a positive client experience, as your satisfaction is our goal. We sincerely apologize that this was not your experience from the start. If you find our resolution acceptable, then we would greatly appreciate your reconsideration of your star rating as it might better reflect your entire experience. We thank you for allowing us to serve you and we thank you for your business. Paul Fillmore General Manager Subaru of El Cajon

April 03, 2022

Went above and beyond to solve my warranty issue with my vehicle. Kept the car for as long as needed to repair and gave a loaner More

by Manny.gasca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garcia, Ricardo Orozco, Luis Arredondo, Doug Birdsall, Vicky Fox, Portia Blow
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Apr 04, 2022 -

Summit Subaru El Cajon responded

Hi Manny, We are glad that we were able to provide you with great service and that our team was able to help you find a solution for your warranty! Thank you for taking the time to write a thoughtful review. Your feedback is always appreciated and helps our team to continue improving! Thank you for choosing Subaru of El Canon! Tim Anderson Fixed Operations Director Subaru of El Cajon

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